Horrible experience at Saybrook ford CT

[IronManM3]

My first mistake was buying my M3 at a ford dealer , shame on me... So after being on the market for 3 weeks I found an 09 e93 m3 with 19k miles, I drove 2 1/2 hours and bought the vehicle, at first everyone was great, kissing ass like you wouldn't believe, but after the sale is when true colors showed. When I picked up the vehicle the tpl was on so I brought it to my salesman Maneck attention " oh most likely needs air" air was added and tire light still on, so I went on my way under the assumption I would have BMW look at it, so a few days later I call my salesman to get approval to bring my car to the dealer to address the tpl issue " ill call you right back" 3 weeks later, many voicemails later and he kept giving me the run around, I finally got fed up and called the gm Doug. Doug was quick and offered to help and he did. Approved the repairs and the tpl was fixed. About a week later driving on 95 my tpl and low tire light came on, I say to myself " I have runflats ill be ok for a few miles" pop!!! my tire blows out, i pull over call a tow truck and get my car towed to the closest place come to find out regular tires were installed not runflats, not only that the rear tires are between 2-3 32nds not what I expected on a vehicle I just spent 43,000 on... I immediately called Doug and explained what was going on , Doug did some research and called me back the next day and said basically I was shit out of luck, his tech said the tires were at "6 32nds" and that they are not required to install run flats... That would've been nice to know upon me buying the vehicle!!! Knowing full well the vehicle had no spare they put regular tires on and didn't tell me , they are still refusing to help me, take responsibility and have been rude via email. So to all my fellow members here make sure never to visit this dealership for anything as they have horrible customer service, lie and will not own up when they are wrong ..attached is a pic of my rear tire 3 weeks after purchase, right down to the wear bar .

[disruptv]

Dude no M comes with runflats, including your m3

[John Tanglewood]

I'm confused from the get-go because M3's do not have run flats.

Do you know what kind of tires were on the car when you purchased it? Sorry to hear of the tough luck man.

[IronManM3]

Originally Posted by John Tanglewood

I'm confused from the get-go because M3's do not have run flats.

Do you know what kind of tires were on the car when you purchased it? Sorry to hear of the tough luck man.

I was under the assumption they came with runflats thats why no spare, and when the tpl came on the display mentioned something about runflats and the distance I could travel Hense to me thinking it had run flats... It has Nankangs NS 2's ... Well regardless weather it comes with runflats or not I should not have rear tires down to the wear bars

[nvladik]

Originally Posted by IronManM3

I was under the assumption they came with runflats thats why no spare, and when the tpl came on the display mentioned something about runflats and the distance I could travel Hense to me thinking it had run flats... It has Nankangs NS 2's ... Well regardless weather it comes with runflats or not I should not have rear tires down to the wear bars

That's what you have to discuss when you are buying the car, not after you pay for it. When I got my m3 used, I had to sign papers that's it's bought as is, there are no outstanding claims against the dealer.

You have to check everything when you are buying a used car, you can't just assume the dealer checked/covered everything.

[metro44m3]

no runflats on the m3. This has been widely discussed on this forum. They have the mobility kit but it is not a good solution. Best bet is purchasing a space saver spare from one of the vendors and leave it in your trunk. As i live in NY i carry it around all the time because the roads are awful. Other people may not feel the need to carry it around all the time, however for the space it takes up in the trunk and the $200 in cost, it is worth the peace of mind for me.

[IronManM3]

Originally Posted by nvladik

That's what you have to discuss when you are buying the car, not after you pay for it. When I got my m3 used, I had to sign papers that's it's bought as is, there are no outstanding claims against the dealer.

You have to check everything when you are buying a used car, you can't just assume the dealer checked/covered everything.

Agreed, Shame on me for not checking the vehicle completely , I think I was just so excited I neglected to look over the important stuff... However as a "reputable " dealer I would've expected them to have good tires on there and if not atleast taken care of there rear tires for me

[didithepest]

Originally Posted by metro44m3

no runflats on the m3. This has been widely discussed on this forum. They have the mobility kit but it is not a good solution. Best bet is purchasing a space saver spare from one of the vendors and leave it in your trunk. As i live in NY i carry it around all the time because the roads are awful. Other people may not feel the need to carry it around all the time, however for the space it takes up in the trunk and the $200 in cost, it is worth the peace of mind for me.

Where you bought it from?

[metro44m3]

BMW 36-11-6-768-861 black steel wheel; $76$

- BMW 36-12-1-116-326 rubber valve stem, $5.35 list

- Centering ring, 74.1-72.6 mm; 3$ - purchased here...
http://www.bimmerzone.com/product/PRT-747256.html

- Maxxis T135/70R18 104M M9500N (#TP10655100), $110-- bought direcly from maxxis tire

So total of about 220$ with it mounted and balanced.

Alternatively you can buy the complete kit from one of the vendors here for 315$. Here's the link.

http://www.getbmwparts.com/partlocat...catalogid=4462

[Endless619]

Originally Posted by IronManM3

My first mistake was buying my M3 at a ford dealer , shame on me... So after being on the market for 3 weeks I found an 09 e93 m3 with 19k miles, I drove 2 1/2 hours and bought the vehicle, at first everyone was great, kissing ass like you wouldn't believe, but after the sale is when true colors showed. When I picked up the vehicle the tpl was on so I brought it to my salesman Maneck attention " oh most likely needs air" air was added and tire light still on, so I went on my way under the assumption I would have BMW look at it, so a few days later I call my salesman to get approval to bring my car to the dealer to address the tpl issue " ill call you right back" 3 weeks later, many voicemails later and he kept giving me the run around, I finally got fed up and called the gm Doug. Doug was quick and offered to help and he did. Approved the repairs and the tpl was fixed. About a week later driving on 95 my tpl and low tire light came on, I say to myself " I have runflats ill be ok for a few miles" pop!!! my tire blows out, i pull over call a tow truck and get my car towed to the closest place come to find out regular tires were installed not runflats, not only that the rear tires are between 2-3 32nds not what I expected on a vehicle I just spent 43,000 on... I immediately called Doug and explained what was going on , Doug did some research and called me back the next day and said basically I was shit out of luck, his tech said the tires were at "6 32nds" and that they are not required to install run flats... That would've been nice to know upon me buying the vehicle!!! Knowing full well the vehicle had no spare they put regular tires on and didn't tell me , they are still refusing to help me, take responsibility and have been rude via email. So to all my fellow members here make sure never to visit this dealership for anything as they have horrible customer service, lie and will not own up when they are wrong ..attached is a pic of my rear tire 3 weeks after purchase, right down to the wear bar .

Always do a thorough inspection of a used car yourself (if you know what you are looking for) and I would have taken it to a BMW dealer for a quick inspection. Yeah its like $100 bucks but peace of mind IMO.

You should have checked a number of things right off the bat.

Remember it was a used M3 so it will not be perfect. Did you buy a warranty with it?

Sorry to hear about that bro.

[1LRM3]

Originally Posted by Endless619

Always do a thorough inspection of a used car yourself (if you know what you are looking for) and I would have taken it to a BMW dealer for a quick inspection. Yeah its like $100 bucks but peace of mind IMO.

You should have checked a number of things right off the bat.

Remember it was a used M3 so it will not be perfect. Did you buy a warranty with it?

Sorry to hear about that bro.

the situation is unfortunate, but i gotta agree with Endless here. I would have PPI'd the car at a BMW certified shop / dealer and would think the tire wear would be obvious. i am not familiar with the dealership, but in their papers, i gather there exists clauses that release them of liability. seems the gm was willing to do a little for you... but honestly do not blame the dealer for getting new rubber now... imo, they should have B4 the sale for certain.... but it is a done deal now... and a bummer for you...

get new rubber, enjoy the car, turn the page...

[Paladinjc]

IMO, when you buy a used car you need to expect the possibility new tires will be needed. You have no idea how the tires were treated or if they are even the original tires.

In addition, trusting any dealer/salesman to tell the truth is like trusting a politician or preacher. There is one sure way to know when these three type of people are lying to you. They will be smiling!

[IronManM3]

Originally Posted by Paladinjc

IMO, when you buy a used car you need to expect the possibility new tires will be needed. You have no idea how the tires were treated or if they are even the original tires.

In addition, trusting any dealer/salesman to tell the truth is like trusting a politician or preacher. There is one sure way to know when these three type of people are lying to you. They will be smiling!

Agreed... I'm usually very good about these things but like I said I think I let the excitement of getting an m3 through me off and I didn't notice the tires during my walk around

[Paladinjc]

Originally Posted by IronManM3

Agreed... I'm usually very good about these things but like I said I think I let the excitement of getting an m3 through me off and I didn't notice the tires during my walk around

We have all been there. Look at it this way, you own an M3!!!

[Paladinjc]

Originally Posted by IronManM3

Agreed... I'm usually very good about these things but like I said I think I let the excitement of getting an m3 through me off and I didn't notice the tires during my walk around

Also, where are the pics of your ride!!?? We need pics!!!

[tantrumspeed]

Originally Posted by IronManM3

Agreed, Shame on me for not checking the vehicle completely , I think I was just so excited I neglected to look over the important stuff... However as a "reputable " dealer I would've expected them to have good tires on there and if not atleast taken care of there rear tires for me

As I'm a sales manager at a dealership, as long as used car tires pass ny state inspection, the dealership has the right to sell the vehicle and typically used cars are sold cosmetically as is unless otherwise noted and dealt with prior to final sale and signing of documents, all must be disclosed and negotiated prior too because once a deal is finalized and it is finished on the dealership side nothing is owed and the deal is closed, once closed no changes can be made after the fact since one deal can not intermingle with another, just like all major businesses, sorry to hear about your situation, enjoy your new m

[IMG]

Originally Posted by disruptv

Dude no M comes with runflats, including your m3

Originally Posted by John Tanglewood

I'm confused from the get-go because M3's do not have run flats.

Do you know what kind of tires were on the car when you purchased it? Sorry to hear of the tough luck man.

+1

[tjsabec]

The iDrive message when you have a TPMS warning is annoying, it does make it seem like the car has run flats installed. I let my father-in-law drive my car at a wedding I went to (my wife and i rode in the limo) and he had a low tire pressure warning come on. He interpreted the warning to say the car had run flats installed. Nothing happened, but it is confusing.