Help needed after Dealer Survey

crbalch · 01-10-2012, 07:36 AM

Hey guys,

So I took delivery of my 135i on Dec 14 after ordering it July 7 (22 weeks). The overall experience was not very good, and I let the dealer know that in the satisfaction survey that they sent to me a few days ago.

At any rate, the general sales manager called me yesterday to discuss and apologize for the whole ordering process, and lack of transparency. He asked me what he could do in order to make up for the inconvenience, etc.

I am not sure what would be reasonable to ask for from the dealer since I truly believe that I am owed something. I was thinking maybe a 1200 mile oil change free of charge or something along those lines...

Any ideas?

Lester · 01-10-2012, 08:30 AM

Hey, if that makes you happy - go for it. Also worth considering - free performance pedals, BMW Sun Shades etc.

crbalch · 01-10-2012, 08:48 AM

Quote:

Originally Posted by Lester

Hey, if that makes you happy - go for it. Also worth considering - free performance pedals, BMW Sun Shades etc.

Yeah I would ideally like to get some form of accessory out of it, but I've already got: Pedals, Tint, Grilles, Rubber Mats including Trunk Liner.

Any other ideas as to what I can suggest to them?

One thing that the sales manager said was that even though the radio static noise is "normal behavior" by BMW standards, he is willing to try to replace and fix that since I brought it for service a few weeks ago.

audimotion · 01-10-2012, 09:51 AM

Ask them to do the PPK 1. That would be a nice trade for your 22 week wait.

doublevanosrc · 01-10-2012, 10:11 AM

Damn that's almost 6 months of waiting, PPK seems like a nice way to patch things up.

crbalch · 01-10-2012, 10:23 AM

Didn't even think of this guys, really appreciate the input. I am definitely going to be asking for that. Any idea as to how to go about asking for it? Very new to this...

Quote:

Originally Posted by audimotion

Ask them to do the PPK 1. That would be a nice trade for your 22 week wait.

Quote:

Originally Posted by doublevanosrc

Damn that's almost 6 months of waiting, PPK seems like a nice way to patch things up.

crbalch · 01-10-2012, 10:51 AM

alright, went ahead and sent the email to the general sales manager and hopefully they can get the PPK done for me

audimotion · 01-10-2012, 11:09 AM

Good luck...I will admit, 22 weeks would have sucked big time waiting for such a sweet ride, but getting a PPK for free would def. help ease the pain.

Keep us posted on what the manager says.

DriveHard · 01-10-2012, 11:16 AM

What was the reason for the delay???

was the ship stuck in customs? did the car get damaged at the port? or did the dealer loose the paperwork ??

Tralfaz · 01-10-2012, 03:47 PM

While I was at the dealership ordering my car the salesman drove me around the lot to look at cars with options I was interested in. At point we stop and he says "what's that on the hood of that car". We take a look at it and part of the hood is sheered through.

On our way back into the office he mentions it to their GM who said the delivery truck ramp failed and dropped on the hood of the car. With the fact that it took a little over two months to order my car, I could see that error doubling that time for the unfortunate person that ordered that car.

2012_135i · 01-10-2012, 04:00 PM

If you can get a free PPK upgrade I'd say that is not an unreasonable request in exchange for your wait. But almost 6 months? I'd like to know why.

Things can happen between your order being placed and the car being delivered that are beyond the dealership's control (like the poor guy whose car got smacked by the delivery truck ramp). But these things should be immediately communicated to the customer. I was shocked to find out that my car almost got hijacked by another dealer in California before it was put on the boat to Hawaii. How do I know? I found out from another member of this forum who it was offered to by his Cali dealership.

JimD · 01-10-2012, 04:28 PM

Are you interested in the BMW Portable Pro? It doesn't appear you have navigation and the Portable Pro is a BMW branded Garmin integrated with your radio. Phone calls come in over the radio speakers, etc.. There are two pieces, a hardware price that is pretty similar to buying the high end Garmin and dealer installation. Maybe they would give you the installation if you bought the hardware?

Jim

crbalch · 01-12-2012, 07:38 AM

Quote:

Originally Posted by 2012_135i

If you can get a free PPK upgrade I'd say that is not an unreasonable request in exchange for your wait. But almost 6 months? I'd like to know why.

Things can happen between your order being placed and the car being delivered that are beyond the dealership's control (like the poor guy whose car got smacked by the delivery truck ramp). But these things should be immediately communicated to the customer. I was shocked to find out that my car almost got hijacked by another dealer in California before it was put on the boat to Hawaii. How do I know? I found out from another member of this forum who it was offered to by his Cali dealership.

Yeah they have already told me a few times that they have no idea why. Pretty bizarre to me, but my car looks and feels great so other than the wait I am fully satisfied.

Quote:

Originally Posted by JimD

Are you interested in the BMW Portable Pro? It doesn't appear you have navigation and the Portable Pro is a BMW branded Garmin integrated with your radio. Phone calls come in over the radio speakers, etc.. There are two pieces, a hardware price that is pretty similar to buying the high end Garmin and dealer installation. Maybe they would give you the installation if you bought the hardware?

Jim

Not too interested in the GPS since I have my iphone and a stand alone GPS already as well as bluetooth. Thanks for the reply though!

KingOfJericho · 01-12-2012, 08:29 AM

I had a similar issue a few years ago when I bought my G35. I was able to get a front splitter, unlimited oil changes with pick up/drop off from my house, and a full set of snow tires. Not a joke, I got over $2k worth of shit.

crbalch · 01-12-2012, 12:08 PM

Quote:

Originally Posted by KingOfJericho

I had a similar issue a few years ago when I bought my G35. I was able to get a front splitter, unlimited oil changes with pick up/drop off from my house, and a full set of snow tires. Not a joke, I got over $2k worth of shit.

ill definitely keep you posted on what happens, its already been a day and a half and havent been able to get in touch with the GSM but ill give him some time

Bluelady · 01-17-2012, 06:07 AM

I've put my order for 135i m sport with stage 2 upgrade in in november 2011 for a match 2012 delivery. But this was on purpose as I wanted a 2012 production with a 2012 compliance. It's been a long wait. Would of felt longer if I wasn't expecting it. Though am now getting antsy for it. Got about $8,000 off the price so was happy about that. Have you heard from the gsm yet?

crbalch · 01-17-2012, 07:20 AM

Quote:

Originally Posted by Bluelady

I've put my order for 135i m sport with stage 2 upgrade in in november 2011 for a match 2012 delivery. But this was on purpose as I wanted a 2012 production with a 2012 compliance. It's been a long wait. Would of felt longer if I wasn't expecting it. Though am now getting antsy for it. Got about $8,000 off the price so was happy about that. Have you heard from the gsm yet?

went and spoke to him on saturday, he is off today so I anticipate a call from him tomorrow to see

KingOfJericho · 01-17-2012, 12:41 PM

You're local to me... PM me the dealer name and who you dealt with, if you don't mind.

crbalch · 01-18-2012, 04:07 PM

update: the general sales manager called me back today and said that since the PPK1 is ~$1200 he would be able to pay half. Bullshit.

I am real pissed that he couldn't do it free, any ideas what to do now?

Dackelone · 01-18-2012, 04:13 PM

Quote:

Originally Posted by crbalch

update: the general sales manager called me back today and said that since the PPK1 is ~$1200 he would be able to pay half. Bullshit.

I am real pissed that he couldn't do it free, any ideas what to do now?

Well... the PPk was only until the end of the year. Have you asked Dan@United or Tischer what the price is now? Why not make a counter offer to your GM?

Greenkirby21 · 01-18-2012, 04:15 PM

Quote:

Originally Posted by crbalch

update: the general sales manager called me back today and said that since the PPK1 is ~$1200 he would be able to pay half. Bullshit.

I am real pissed that he couldn't do it free, any ideas what to do now?

the performance carbon fiber spoiler is half that price : )

crbalch · 01-18-2012, 04:28 PM

Quote:

Originally Posted by Dackelone

Well... the PPk was only until the end of the year. Have you asked Dan@United or Tischer what the price is now? Why not make a counter offer to your GM?

I am going to counter him with some points and see how much more he can do

01-10-2012, 07:36 AM	#1
crbalch The Schwab 473 Rep 1,605 Posts Drives: 2020 AW M340xi Join Date: Jun 2011 Location: Chicagoland iTrader: (2) Garage List 2017 BMW X1 [0.00] 2016 BMW M235xi [0.00]	Help needed after Dealer Survey Hey guys, So I took delivery of my 135i on Dec 14 after ordering it July 7 (22 weeks). The overall experience was not very good, and I let the dealer know that in the satisfaction survey that they sent to me a few days ago. At any rate, the general sales manager called me yesterday to discuss and apologize for the whole ordering process, and lack of transparency. He asked me what he could do in order to make up for the inconvenience, etc. I am not sure what would be reasonable to ask for from the dealer since I truly believe that I am owed something. I was thinking maybe a 1200 mile oil change free of charge or something along those lines... Any ideas?
	Appreciate 0 Tweet Quote

01-10-2012, 08:30 AM	#2
Lester Brigadier General 295 Rep 3,350 Posts Drives: Join Date: Oct 2007 iTrader: (0)	Hey, if that makes you happy - go for it. Also worth considering - free performance pedals, BMW Sun Shades etc.
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01-10-2012, 09:51 AM	#4
audimotion Second Lieutenant 4 Rep 218 Posts Drives: 08 135i/12 F250 CC PS/06 ML500 Join Date: Jan 2011 Location: MN iTrader: (0)	Ask them to do the PPK 1. That would be a nice trade for your 22 week wait. __________________ 08 135i \|Alpine White w/ Terra Boston Leather\|Sport Pkg\| Premium Pkg\| Shadowline\| Gloss Black Trim\| Nav\| Comfort Access\| Active Steering\| Steptronic\| Htd Seats\| Prem. Sound/Sirius\| Park Distance\| PPK 1\|BMS 4LED\|M3 Sway Bar
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01-10-2012, 10:11 AM	#5
doublevanosrc Loves his G20 265 Rep 2,507 Posts Drives: 2020 330ix M sport Join Date: Jul 2009 Location: Austin. Tx iTrader: (1) Garage List 2013 BMW [0.00]	Damn that's almost 6 months of waiting, PPK seems like a nice way to patch things up. __________________ 2020 330ix-Msport Past- 2013 135i 2011 135i
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01-10-2012, 10:51 AM	#7
crbalch The Schwab 473 Rep 1,605 Posts Drives: 2020 AW M340xi Join Date: Jun 2011 Location: Chicagoland iTrader: (2) Garage List 2017 BMW X1 [0.00] 2016 BMW M235xi [0.00]	alright, went ahead and sent the email to the general sales manager and hopefully they can get the PPK done for me
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01-10-2012, 11:09 AM	#8
audimotion Second Lieutenant 4 Rep 218 Posts Drives: 08 135i/12 F250 CC PS/06 ML500 Join Date: Jan 2011 Location: MN iTrader: (0)	Good luck...I will admit, 22 weeks would have sucked big time waiting for such a sweet ride, but getting a PPK for free would def. help ease the pain. Keep us posted on what the manager says. __________________ 08 135i \|Alpine White w/ Terra Boston Leather\|Sport Pkg\| Premium Pkg\| Shadowline\| Gloss Black Trim\| Nav\| Comfort Access\| Active Steering\| Steptronic\| Htd Seats\| Prem. Sound/Sirius\| Park Distance\| PPK 1\|BMS 4LED\|M3 Sway Bar
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01-10-2012, 11:16 AM	#9
DriveHard Colonel 117 Rep 1,998 Posts Drives: X1 and R58 JCW Join Date: Aug 2010 Location: Long Island iTrader: (0)	What was the reason for the delay??? was the ship stuck in customs? did the car get damaged at the port? or did the dealer loose the paperwork ?? __________________ X1, R58 JCW, M2 in my future if planets align
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01-10-2012, 03:47 PM	#10
Tralfaz Second Lieutenant 115 Rep 203 Posts Drives: 2017 Long Beach Blue M2 Join Date: Dec 2011 Location: Plano iTrader: (0)	While I was at the dealership ordering my car the salesman drove me around the lot to look at cars with options I was interested in. At point we stop and he says "what's that on the hood of that car". We take a look at it and part of the hood is sheered through. On our way back into the office he mentions it to their GM who said the delivery truck ramp failed and dropped on the hood of the car. With the fact that it took a little over two months to order my car, I could see that error doubling that time for the unfortunate person that ordered that car.
	Appreciate 0 Quote

01-10-2012, 04:00 PM	#11
2012_135i Lieutenant 36 Rep 469 Posts Drives: 2012 135i, 6MT, M-Sport Join Date: Sep 2011 Location: Honolulu, Hawaii iTrader: (0)	If you can get a free PPK upgrade I'd say that is not an unreasonable request in exchange for your wait. But almost 6 months? I'd like to know why. Things can happen between your order being placed and the car being delivered that are beyond the dealership's control (like the poor guy whose car got smacked by the delivery truck ramp). But these things should be immediately communicated to the customer. I was shocked to find out that my car almost got hijacked by another dealer in California before it was put on the boat to Hawaii. How do I know? I found out from another member of this forum who it was offered to by his Cali dealership.
	Appreciate 0 Quote

01-10-2012, 04:28 PM	#12
JimD Brigadier General 369 Rep 3,547 Posts Drives: 128i convertible Join Date: Apr 2009 Location: Lexington, SC iTrader: (0)	Are you interested in the BMW Portable Pro? It doesn't appear you have navigation and the Portable Pro is a BMW branded Garmin integrated with your radio. Phone calls come in over the radio speakers, etc.. There are two pieces, a hardware price that is pretty similar to buying the high end Garmin and dealer installation. Maybe they would give you the installation if you bought the hardware? Jim __________________ 128i Convertible, MT, Alpine White, Black Top, Taupe Leatherette, Walnut, Sport Ordered 5/22/09, Completed 6/4/09, At Port 6/9/09, On the Georgia Highway 6/13/09, Ship Arrived Charleston 6/24/09 at 10pm, PCD 7/21/09
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01-12-2012, 08:29 AM	#14
KingOfJericho Major General 2452 Rep 7,341 Posts Drives: Yes Join Date: Aug 2007 Location: CT iTrader: (1) Garage List 2010 135i Coupe [5.26]	I had a similar issue a few years ago when I bought my G35. I was able to get a front splitter, unlimited oil changes with pick up/drop off from my house, and a full set of snow tires. Not a joke, I got over $2k worth of shit. __________________ The views and opinions expressed in this post are those of the author and do not necessarily reflect the official policy or position of Bimmerpost. 2018 Jeep Grand Cherokee High Altitude Hemi \| 2010 S4 Sold \| 2010 BMW 135i Retired \| 2006 Lotus Exige Sold
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01-17-2012, 06:07 AM	#16
Bluelady Enlisted Member 0 Rep 40 Posts Drives: 2002 330i Join Date: Sep 2011 Location: Australia iTrader: (0)	I've put my order for 135i m sport with stage 2 upgrade in in november 2011 for a match 2012 delivery. But this was on purpose as I wanted a 2012 production with a 2012 compliance. It's been a long wait. Would of felt longer if I wasn't expecting it. Though am now getting antsy for it. Got about $8,000 off the price so was happy about that. Have you heard from the gsm yet?
	Appreciate 0 Quote

01-17-2012, 12:41 PM	#18
KingOfJericho Major General 2452 Rep 7,341 Posts Drives: Yes Join Date: Aug 2007 Location: CT iTrader: (1) Garage List 2010 135i Coupe [5.26]	You're local to me... PM me the dealer name and who you dealt with, if you don't mind. __________________ The views and opinions expressed in this post are those of the author and do not necessarily reflect the official policy or position of Bimmerpost. 2018 Jeep Grand Cherokee High Altitude Hemi \| 2010 S4 Sold \| 2010 BMW 135i Retired \| 2006 Lotus Exige Sold
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01-18-2012, 04:07 PM	#19
crbalch The Schwab 473 Rep 1,605 Posts Drives: 2020 AW M340xi Join Date: Jun 2011 Location: Chicagoland iTrader: (2) Garage List 2017 BMW X1 [0.00] 2016 BMW M235xi [0.00]	update: the general sales manager called me back today and said that since the PPK1 is ~$1200 he would be able to pay half. Bullshit. I am real pissed that he couldn't do it free, any ideas what to do now?
	Appreciate 0 Quote