Stuck in middle of road 16 5.0 Msport

PBR ME · 07-16-2016, 09:15 AM

We were third in line at a stop sign, and when we went to accelerate, the car shifted into park. Every time I put into drive, it pops right back into park. Checked all the doors, hood hatches, shut car off, did virtually everything, and car was dead in the water. Had to have police direct traffic around us, and get towed to closest dealership.

We didn't buy this car at that dealer, so they didn't want to give us a loaner (apparently, we're only supposed to drive these within the radius of the dealer we purchased at), had to cancel a summer weekend away, and the car will not be repaired for at least a week.

Dealer says it needs a new megatronics unit, which of course isn't at the local parts distribution center.

3k miles on a $95k truck, and left for dead in the middle of the road. Im not happy.

Taran.J · 07-16-2016, 09:30 AM

Welcome to the club.

These cars are like that sour patch candy commercial. At first it's sour but then it oh so sweet.

knepsterd · 07-16-2016, 10:00 AM

So surprised it was a V8

Kzang · 07-16-2016, 11:23 AM

I don't think any one of us here would be surprised. BMW's are not reliable cars that's for sure.. One of the most common comments from BMW owners are "would never own a BMW out of warranty". But they are fun and sexy cars and that's why most of us buy them.

AnupT · 07-16-2016, 11:46 AM

Sad thing to happen... But dealer did not give loaner??? Report the dealership to BMW... i have always got loaners even for oil changes at dealerships where i did not buy the car...

virjose · 07-16-2016, 01:14 PM

Quote:

Originally Posted by AnupT

Sad thing to happen... But dealer did not give loaner??? Report the dealership to BMW... i have always got loaners even for oil changes at dealerships where i did not buy the car...

I agree. At the end of the day, the dealer (regardless if you bought it there or not) will make money on the warranty claim to BMW. So it's not like they're giving you a loaner for free.

iconoclast · 07-16-2016, 01:26 PM

Quote:

Originally Posted by PBR ME

We didn't buy this car at that dealer, so they didn't want to give us a loaner

didn't have a loaner available or didn't give because you didn't purchase? huge difference. if it is the latter i would seriously consider contacting BMWNA to file a complaint, especially if this hiccup impacted your plans. i have never been denied a loaner despite where i chose to maintain/service or repair any of my vehicles.

P1 · 07-16-2016, 01:48 PM

Sorry to hear this happened, but you 100% should have gotten a loaner at the BMW dealership, whether you bought your car there or not.

knepsterd · 07-16-2016, 02:09 PM

At the very least they could have gotten a rental for you albeit probably a cheap one but they should have had your back smh

PBR ME · 07-16-2016, 02:20 PM

Regarding the loaner, they said its their company policy to not provide a loaner if the car was not purchased there. When he said this, I stood up and said "tow it to xxxxxxx dealer" which is about :45 away. At that point he said "calm down calm down, i can call enterprise but you'll have to pay for it" This is where I completely snapped.

After my temper tantrum, they got me a loaner (couldn't pick up until the next day), but i cannot take it out of state (even though its only 2 hours away) so summer weekend away was cancelled.

Further, they "enlightened me" to the fact that when I get the car back, the tow charge will be on my invoice because it wasn't towed by BMW Assist. The police called the tow truck to get it out of the middle of the road. However, I CAN do the work to get reimbursed by BMW after the fact. The customer service at this dealership is SO SO BAD, worse than the average horrible customer service you get everywhere these days.

Im so pissed about the whole thing. I've owned no less than 20 BMWs, I raced them professionally, and the reason I buy them from the dealer I do, is that they supported my racing, and are THE BEST guys as far as customer service goes. I should have gone with my first instinct and pulled the car when he first said no loaner.

Im biting my tongue until the car is repaired and returned, but after that...look out dealer and BMW.

There is a reason I now own 5 Porsches and one BMW, used to be the other way around. Maybe the wife should get a Cayenne

ano0oj · 07-18-2016, 10:10 AM

Quote:

Originally Posted by Kzang

I don't think any one of us here would be surprised. BMW's are not reliable cars that's for sure.. One of the most common comments from BMW owners are "would never own a BMW out of warranty". But they are fun and sexy cars and that's why most of us buy them.

agreed

Quote:

However, I CAN do the work to get reimbursed by BMW after the fact.

Good luck with that. BMW told me that at first, but after all was said and done they said go through insurance

positiveions · 07-18-2016, 10:35 AM

Sad to hear about your ordeal. Unfortunately, Some dealers only care for their fat pockets, and fat bellies -ignorance. Hope you get your car fixEd. Don't let Car stuff ruin your weekend getaway.

alphaod · 07-18-2016, 06:39 PM

Just give them a zero rating.

They love those.

platinum903 · 07-19-2016, 12:19 AM

How the hell would they know if you took the loaner out of state?

samguan · 07-19-2016, 07:03 AM

Here in Toronto area at least, they won't give you a loaner unless the car was purchased there, I think it's more of a courtesy not an obligation.

07-16-2016, 09:15 AM	#1
PBR ME Pimp 8 Rep 97 Posts Drives: GT4, 7.2GT3RS, 6GT3, S/CRaptor Join Date: Apr 2008 Location: hanging with Hogans Heros iTrader: (0)	Stuck in middle of road 16 5.0 Msport We were third in line at a stop sign, and when we went to accelerate, the car shifted into park. Every time I put into drive, it pops right back into park. Checked all the doors, hood hatches, shut car off, did virtually everything, and car was dead in the water. Had to have police direct traffic around us, and get towed to closest dealership. We didn't buy this car at that dealer, so they didn't want to give us a loaner (apparently, we're only supposed to drive these within the radius of the dealer we purchased at), had to cancel a summer weekend away, and the car will not be repaired for at least a week. Dealer says it needs a new megatronics unit, which of course isn't at the local parts distribution center. 3k miles on a $95k truck, and left for dead in the middle of the road. Im not happy.
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07-16-2016, 09:30 AM	#2
Taran.J Major General 1103 Rep 7,063 Posts Drives: BMW, LEX, MBZ, RAM, TESLA Join Date: Jul 2012 Location: Graham, WA iTrader: (7)	Welcome to the club. These cars are like that sour patch candy commercial. At first it's sour but then it oh so sweet. __________________ E90 Build Thread (SOLD) http://www.e90post.com/forums/showthread.php?t=809436 F15 Build Thread (SOLD) http://f15.bimmerpost.com/forums/sho....php?t=1064084
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07-16-2016, 10:00 AM	#3
knepsterd Major 377 Rep 1,168 Posts Drives: 2018 M3 BSM Join Date: Jul 2015 Location: East Coast iTrader: (0)	So surprised it was a V8
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07-16-2016, 11:23 AM	#4
Kzang Major General 3242 Rep 5,066 Posts Drives: 2015 X5 35i Msport SG Join Date: Jun 2009 Location: East Coast iTrader: (0)	I don't think any one of us here would be surprised. BMW's are not reliable cars that's for sure.. One of the most common comments from BMW owners are "would never own a BMW out of warranty". But they are fun and sexy cars and that's why most of us buy them. __________________ 2015 F15 X5 35i Msport Space Grey M Performance parts MPPK, MPE
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07-16-2016, 11:46 AM	#5
AnupT Private First Class 54 Rep 134 Posts Drives: 2016 X5 M Sport Join Date: Nov 2015 Location: New Jersey iTrader: (0) Garage List 2016 BMW X5 35i [0.00]	Sad thing to happen... But dealer did not give loaner??? Report the dealership to BMW... i have always got loaners even for oil changes at dealerships where i did not buy the car... __________________ Current : 2016 X5 M-sport Retired: 2015 Audi Q5 2005 545i 2003 325i
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		BMW X5 and X6 Forum (F15/F16) > BMW X5 (F15) and BMW X6 (F16) Forum > BMW X5 and X6 (F15/F16) Forum
Stuck in middle of road 16 5.0 Msport

07-16-2016, 01:48 PM	#8
P1 Lieutenant General 11574 Rep 11,136 Posts Drives: 2004 3/4 ton Duramax Join Date: Aug 2007 Location: United States iTrader: (1)	Sorry to hear this happened, but you 100% should have gotten a loaner at the BMW dealership, whether you bought your car there or not.
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07-16-2016, 02:09 PM	#9
knepsterd Major 377 Rep 1,168 Posts Drives: 2018 M3 BSM Join Date: Jul 2015 Location: East Coast iTrader: (0)	At the very least they could have gotten a rental for you albeit probably a cheap one but they should have had your back smh
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07-16-2016, 02:20 PM	#10
PBR ME Pimp 8 Rep 97 Posts Drives: GT4, 7.2GT3RS, 6GT3, S/CRaptor Join Date: Apr 2008 Location: hanging with Hogans Heros iTrader: (0)	Regarding the loaner, they said its their company policy to not provide a loaner if the car was not purchased there. When he said this, I stood up and said "tow it to xxxxxxx dealer" which is about :45 away. At that point he said "calm down calm down, i can call enterprise but you'll have to pay for it" This is where I completely snapped. After my temper tantrum, they got me a loaner (couldn't pick up until the next day), but i cannot take it out of state (even though its only 2 hours away) so summer weekend away was cancelled. Further, they "enlightened me" to the fact that when I get the car back, the tow charge will be on my invoice because it wasn't towed by BMW Assist. The police called the tow truck to get it out of the middle of the road. However, I CAN do the work to get reimbursed by BMW after the fact. The customer service at this dealership is SO SO BAD, worse than the average horrible customer service you get everywhere these days. Im so pissed about the whole thing. I've owned no less than 20 BMWs, I raced them professionally, and the reason I buy them from the dealer I do, is that they supported my racing, and are THE BEST guys as far as customer service goes. I should have gone with my first instinct and pulled the car when he first said no loaner. Im biting my tongue until the car is repaired and returned, but after that...look out dealer and BMW. There is a reason I now own 5 Porsches and one BMW, used to be the other way around. Maybe the wife should get a Cayenne Last edited by PBR ME; 07-16-2016 at 02:26 PM..
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07-18-2016, 10:35 AM	#12
positiveions Lieutenant General 961 Rep 11,722 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]	Sad to hear about your ordeal. Unfortunately, Some dealers only care for their fat pockets, and fat bellies -ignorance. Hope you get your car fixEd. Don't let Car stuff ruin your weekend getaway.
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07-18-2016, 06:39 PM	#13
alphaod Mmmmm… 1152 Rep 2,426 Posts Drives: F15 Join Date: Oct 2011 Location: New York iTrader: (0) Garage List 2015 BMW X5 xDrive50i [10.00]	Just give them a zero rating. They love those.
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07-19-2016, 12:19 AM	#14
platinum903 Second Lieutenant 93 Rep 210 Posts Drives: F90 M5, F85 X5M, G05 X5 Join Date: Mar 2016 Location: Dallas iTrader: (0)	How the hell would they know if you took the loaner out of state?
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07-19-2016, 07:03 AM	#15
samguan Private 42 Rep 69 Posts Drives: 2007 328i Convertible Join Date: Jul 2011 Location: Canada iTrader: (0)	Here in Toronto area at least, they won't give you a loaner unless the car was purchased there, I think it's more of a courtesy not an obligation.
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