10-24-2018, 12:10 PM | #45 |
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Just this morning I finally got a call back from BMW NA about my complaint (and request for a new car). She told me that she needs to 'research the situation' and escalate to the next level up. She said she will be back in touch when more information is available, probably sometime next week.
Frustrating how long it is taking (and still no answers); the driving season in the midwest is just about over and I'm in a regular 3 series dealer loaner...they'll probably get me into an M5 as soon as snow starts falling As a side note, every person at BMW NA I have spoken to on the phone has been extraordinary empathetic & pleasant. |
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10-24-2018, 12:18 PM | #46 | |
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10-24-2018, 12:43 PM | #47 | |
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10-24-2018, 12:46 PM | #49 |
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10-24-2018, 01:19 PM | #50 |
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Nothing new on the cause for the replacement, only what is listed in the bulletin that I posted earlier. They did tell me that I cannot drive the car while parts are on order because the engine failure could be imminent.
The service manager at the dealership said that BMW NA only allows dealerships to comp customers a max of 1 months payment (however much that is) and no more. Without me asking he said that I should be getting a lot more than that and advised me to contact BMW NA and file a complaint to get >1 month; I told him I want a whole new car. He agreed that's reasonable and said that also has to go through BMW NA. I filed that complaint on Monday and got the call back (above post) today. As far as the car I'm in; they originally had me in an X5 (which I hated) - when I asked for another car the service manager gave me a list of options. I told him I'll take whatever car he recommends. He gave me a brand new 340i x drive...with winter quickly approaching in Chicago (snow flurries this past weekend!) I guess it's not a terrible choice (sans SUV)....but it's a looooonng way from my M5. |
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10-24-2018, 01:21 PM | #51 |
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Oh, and I PM'ed my VIN to two members that asked. Nothing back in either case.
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10-24-2018, 03:00 PM | #53 | |
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10-24-2018, 06:01 PM | #54 |
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Actually it was...on page 2 (mobile app) but it's no big deal as it looks like they might have changed their minds.
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10-24-2018, 07:38 PM | #55 |
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I was aware that they "said" they would cover on page 2 of the thread, but that does not mean OP actually received any money (because of the 1 month policy mentioned above). That was what my question was getting at--has OP actually started receiving checks for his payments, which sounds like a no.
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10-24-2018, 08:43 PM | #56 | |
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10-25-2018, 02:31 AM | #57 | |
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10-25-2018, 09:25 AM | #58 | ||
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The slow response from BMW to address this issue is just unacceptable |
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10-25-2018, 09:38 AM | #59 |
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10-25-2018, 10:14 AM | #60 |
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That seems like a pretty sweet deal to me (as long as they make the switch timely and without much fight). Hope it works out for you!
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10-25-2018, 01:08 PM | #61 |
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BMW needs to ante up their quality control with suppliers and at the assembly line.
What a black mark...
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10-25-2018, 01:14 PM | #62 | |
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2017 BMW 530i, Sport Line,Alpine White, Canberra Beige Sensatec, 19 inch V-Spoke wheels, basic plain Jane build with no options whatsoever..... "Less is more".
Before: 2011 BMW 328i E90 sedan, Platinum Bronze Metallic, Dakota Brown leather, 17 inch wheels, 6-speed auto, N52 6 Cyl inline N/A goodness.... |
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10-25-2018, 01:30 PM | #63 |
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10-25-2018, 01:37 PM | #65 | |
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As you stated, it's a lease. You do not have a diminished value claim. You do not own the car. BMWFS does. The paperwork you signed allows for warranty replacement, of which this is However in Illinois, if Car is out of service (it is currently) for 30+ days, it can be easily lemon lawed. As long as it is red tagged, the timer is ticking. Of course, BMW NA knows this as well. Just keep detailed records. https://www.bbb.org/us/Storage/16/Do...-LLsummary.pdf As an aside, as only 12 Vehicles were affected (and as witnessed by posters in this thread, others were not) I wonder if it had anything to do with options on the car |
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10-25-2018, 01:45 PM | #66 |
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How convenient, brand new motor. You guys better go beat on your car before you bring it in.
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