Morr Alloys

wadgras44 · 10-01-2007, 10:58 AM

My apologies in advance for sounding like a whiny bitch.

I wasn't sure where to post this, but seeing as I'm more than a little disappointed in their customer service perhaps this is the proper section.

In a nutshell, on 9/24, I notified Morr that my 162 rep order was screwed up. Specifically, I received three 19x8.0's and one 19x9.5.

Carlos was very responsive to PMs on 9/24 and let me know that I had received the last 19 x 9.5 wheel in stock. Lucky me, especially since that wheel came with a big fat chip on it.

At that time, he indicated that he needed to check his inventory and expected a new batch in later "this week" (week of 9/24) or "early next week" (week of 10/1).

Well "this" week has come and gone and "early next week" is upon us and despite PMs and emails sent to their attention on Thursday and Friday of last week, I have no idea if and when I'm going to receive the replacement wheel.

Zero apologies and price concessions later, I'm hoping for an update ASAP.

brokemywallet · 10-01-2007, 02:14 PM

wow....how could they ship the wrong sizes......that's a huge screw up on their part.

but I understand that shipping the boxes not properly packaged can damage the wheels in transit.......

Good Luck......

wadgras44 · 10-02-2007, 08:35 AM

Still no word and the phone number goes straight to voicemail.

Does anyone know a better way to get in touch with this outfit?

S4to335 · 10-02-2007, 09:22 AM

You want his phone number?...PM for it.

normtrum · 10-02-2007, 10:43 AM

Cell phone. I've spoken with him a few times, very helpful.

jonm42 · 10-02-2007, 11:23 AM

People do sometimes go on vacation, get sick, have a family emergency, ... just because the internet works this quick, it's not reasonable to expect people to. I spoke with Carlos just last week, and he was as helpful as always.

HyperM3 · 10-02-2007, 02:30 PM

Quote:

Originally Posted by jonm42

just because the internet works this quick, it's not reasonable to expect people to.

I remember when fax machines started to come into play and people were pissed that they didnt get faxes back quick enough. That was through telephone lines and it took about 1 minute per page to send. Now it takes about 1 minute to send 20 pages and people still get miffed when they dont get an email back in response.

Its a tough world we live in now.

FotiosF90M5 · 10-02-2007, 02:34 PM

I've done business with carlos twice and hes always taken care of me. But I do understand the OP's frustration.I would not be a happy camper either.no one here would.

wadgras44 · 10-02-2007, 04:02 PM

Thanks to all for the support / tough love.

Though my situation still remains unresolved, Carlos lives!

wadgras44 · 10-04-2007, 08:05 AM

Does anyone have a rear Morr 162 for sale? I'm willing to pay top dollar since I have no idea when the manufacturer is going to find it in his heart to send me a new one.

wadgras44 · 10-04-2007, 08:52 PM

After yet another day of no contact, my sarcasm has turned to desperation. See http://www.e90post.com/forums/showth...65#post1495865)

FotiosF90M5 · 10-04-2007, 09:03 PM

shitty situation.Im sure he'll be in touch soon.you must be so pissed.

yamazaho · 10-04-2007, 09:41 PM

Sorry to hear such bad news man, hopefully things will resolve quickly....

wadgras44 · 10-08-2007, 11:21 PM

Two weeks later, this is what I get.

I must have done something really wrong in a previous life.

sambonator · 10-13-2007, 12:55 AM

So was there a resolution?

wadgras44 · 10-14-2007, 07:17 AM

Quote:

Originally Posted by sambonator

So was there a resolution?

Short version - The wheel should be shipped this week.

Long version - Will certainly be aired if it doesn't show up this week.

P.S. You completely suck for posting those gorgeous shots in the wheel and tire forum

normtrum · 10-14-2007, 11:50 AM

I think it's pretty amazing that we got our standard finish about what....6-7 weeks ago? You guys are pretty refined about the whole thing. I'm pretty sure he said at one point the alternate finished wheels would ship one week after ours.

Nyulak · 10-14-2007, 01:27 PM

Refined? Nah, we just won't post pictures of our missing patches of hair that have been ripped out of our skulls. I probably have at least six e-mails stating that the wheels will ship "in a couple of days."

Sal@AUTOcouture · 10-14-2007, 01:51 PM

Does this mean I get my tires this week?? lol

wadgras44 · 10-16-2007, 10:38 PM

Quote:

Originally Posted by AutoCouture

Does this mean I get my tires this week?? lol

They'll probably be treadless by the time you get them, Sal!

SV Concepts · 10-18-2007, 12:56 PM

They are indeed still in business. We're doing most of their retail for them, though

wadgras44 · 10-19-2007, 09:11 AM

Quote:

Originally Posted by Jlevi SW

They are indeed still in business. We're doing most of their retail for them, though

Would you happen to carry the 162s or just the CSL reps?

10-01-2007, 10:58 AM	#1
wadgras44 Captain 42 Rep 662 Posts Drives: 2009 C63 AMG Join Date: Mar 2007 Location: Voorhees, NJ iTrader: (22)	Morr Alloys - still in business? My apologies in advance for sounding like a whiny bitch. I wasn't sure where to post this, but seeing as I'm more than a little disappointed in their customer service perhaps this is the proper section. In a nutshell, on 9/24, I notified Morr that my 162 rep order was screwed up. Specifically, I received three 19x8.0's and one 19x9.5. Carlos was very responsive to PMs on 9/24 and let me know that I had received the last 19 x 9.5 wheel in stock. Lucky me, especially since that wheel came with a big fat chip on it. At that time, he indicated that he needed to check his inventory and expected a new batch in later "this week" (week of 9/24) or "early next week" (week of 10/1). Well "this" week has come and gone and "early next week" is upon us and despite PMs and emails sent to their attention on Thursday and Friday of last week, I have no idea if and when I'm going to receive the replacement wheel. Zero apologies and price concessions later, I'm hoping for an update ASAP.
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10-01-2007, 02:14 PM	#2
brokemywallet Slaveaholic 17 Rep 707 Posts Drives: 2006 330I Join Date: Nov 2006 Location: So. Cal iTrader: (6)	wow....how could they ship the wrong sizes......that's a huge screw up on their part. but I understand that shipping the boxes not properly packaged can damage the wheels in transit....... Good Luck......
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10-02-2007, 08:35 AM	#3
wadgras44 Captain 42 Rep 662 Posts Drives: 2009 C63 AMG Join Date: Mar 2007 Location: Voorhees, NJ iTrader: (22)	Still no word and the phone number goes straight to voicemail. Does anyone know a better way to get in touch with this outfit?
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10-02-2007, 09:22 AM	#4
S4to335 Brigadier General 431 Rep 4,380 Posts Drives: 2014 Audi A4 / 91 Track Miata Join Date: Jan 2007 Location: San Jose, CA iTrader: (5) Garage List 2007 BMW 335i sedan [8.00]	You want his phone number?...PM for it. __________________ Car is now gone .... :-(
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10-02-2007, 10:43 AM	#5
normtrum Colonel 52 Rep 2,225 Posts Drives: e90 335i, e46 330i Join Date: Feb 2007 Location: PNW iTrader: (1)	Cell phone. I've spoken with him a few times, very helpful. __________________ 07 335i sedan \| Steptronic \| Black saphire \| Terra \| ZPP \| ZSP \| Cold Weather \| CA \| PDC \| Nav \| OEM Alarm
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10-02-2007, 11:23 AM	#6
jonm42 Captain 22 Rep 617 Posts Drives: too fast for conditions. Join Date: Feb 2007 Location: Portland, OR iTrader: (2)	People do sometimes go on vacation, get sick, have a family emergency, ... just because the internet works this quick, it's not reasonable to expect people to. I spoke with Carlos just last week, and he was as helpful as always.
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10-02-2007, 02:34 PM	#8
FotiosF90M5 ///M Specialist South Shore BMW 770 Rep 7,108 Posts Drives: 2021 M5 Comp BHG/Silverstone Join Date: Jan 2007 Location: South Shore, MA iTrader: (62)	I've done business with carlos twice and hes always taken care of me. But I do understand the OP's frustration.I would not be a happy camper either.no one here would. __________________ 2021 M5 COMPETITION LCI Brands Hatch Gray on SIlverstone, carbon roof, comp wheels, Mperf splitter, carbon pro spoiler, carbon diffuser , carbon paddles, executive pkg. Dinan HAS, RaceChip, dinan spacers, FC stud kit, etc
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10-02-2007, 04:02 PM	#9
wadgras44 Captain 42 Rep 662 Posts Drives: 2009 C63 AMG Join Date: Mar 2007 Location: Voorhees, NJ iTrader: (22)	Thanks to all for the support / tough love. Though my situation still remains unresolved, Carlos lives! Last edited by wadgras44; 10-03-2007 at 10:01 AM..
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10-04-2007, 08:05 AM	#10
wadgras44 Captain 42 Rep 662 Posts Drives: 2009 C63 AMG Join Date: Mar 2007 Location: Voorhees, NJ iTrader: (22)	Does anyone have a rear Morr 162 for sale? I'm willing to pay top dollar since I have no idea when the manufacturer is going to find it in his heart to send me a new one. Last edited by wadgras44; 10-04-2007 at 09:12 AM..
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10-04-2007, 08:52 PM	#11
wadgras44 Captain 42 Rep 662 Posts Drives: 2009 C63 AMG Join Date: Mar 2007 Location: Voorhees, NJ iTrader: (22)	After yet another day of no contact, my sarcasm has turned to desperation. See http://www.e90post.com/forums/showth...65#post1495865)
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10-04-2007, 09:03 PM	#12
FotiosF90M5 ///M Specialist South Shore BMW 770 Rep 7,108 Posts Drives: 2021 M5 Comp BHG/Silverstone Join Date: Jan 2007 Location: South Shore, MA iTrader: (62)	shitty situation.Im sure he'll be in touch soon.you must be so pissed. __________________ 2021 M5 COMPETITION LCI Brands Hatch Gray on SIlverstone, carbon roof, comp wheels, Mperf splitter, carbon pro spoiler, carbon diffuser , carbon paddles, executive pkg. Dinan HAS, RaceChip, dinan spacers, FC stud kit, etc
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10-04-2007, 09:41 PM	#13
yamazaho Wang D.D.S. 185 Rep 7,057 Posts Drives: 14' WRX, 15' W205 Join Date: Jul 2006 Location: Houston, TX iTrader: (11) Garage List 2006 325i [7.76]	Sorry to hear such bad news man, hopefully things will resolve quickly.... __________________ Official Houston Chat Thread
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10-08-2007, 11:21 PM	#14
wadgras44 Captain 42 Rep 662 Posts Drives: 2009 C63 AMG Join Date: Mar 2007 Location: Voorhees, NJ iTrader: (22)	Two weeks later, this is what I get. I must have done something really wrong in a previous life. Attached Images
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10-13-2007, 12:55 AM	#15
sambonator Samtaro! 121 Rep 2,601 Posts Drives: 2014 F32 N55 Alpinweiß Join Date: May 2007 Location: Newport Beach, CA, USA iTrader: (7)	So was there a resolution? __________________
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10-14-2007, 11:50 AM	#17
normtrum Colonel 52 Rep 2,225 Posts Drives: e90 335i, e46 330i Join Date: Feb 2007 Location: PNW iTrader: (1)	I think it's pretty amazing that we got our standard finish about what....6-7 weeks ago? You guys are pretty refined about the whole thing. I'm pretty sure he said at one point the alternate finished wheels would ship one week after ours. __________________ 07 335i sedan \| Steptronic \| Black saphire \| Terra \| ZPP \| ZSP \| Cold Weather \| CA \| PDC \| Nav \| OEM Alarm
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10-14-2007, 01:27 PM	#18
Nyulak Captain 29 Rep 957 Posts Drives: 2022 X3 M40i Join Date: Feb 2007 Location: SheffVill, OH iTrader: (4) Garage List 2009 BMW 535xi [10.00]	Refined? Nah, we just won't post pictures of our missing patches of hair that have been ripped out of our skulls. I probably have at least six e-mails stating that the wheels will ship "in a couple of days."
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10-14-2007, 01:51 PM	#19
Sal@AUTOcouture 733 Rep 10,105 Posts Drives: E93 M3, E36 M3 Join Date: Feb 2007 Location: Sofla iTrader: (30)	Does this mean I get my tires this week?? lol
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10-18-2007, 12:56 PM	#21
SV Concepts 361 Rep 5,859 Posts Drives: Vorsteiner E60 M5 Join Date: Mar 2006 Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008 iTrader: (10)	They are indeed still in business. We're doing most of their retail for them, though
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