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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Otto's BMW West Chester PA



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      11-15-2005, 12:20 PM   #1
triton.
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2009 FIT  [2.00]
Otto's BMW West Chester PA

Went in for service for the first time Sat 11/12/05. Got a nail in my back right tire, thankfully I had the tire/rim insurance. Came in at 9:15 AM they did all the paper work, called the insurance replaced the tire. I asked them how long it would take, they said 1.5 hours, so I asked if they had any loaners around. They had no problems giving me a X3 with no prearrangement so I could drive down the road and go to the mall to kill time. 1.5 Hours later I got a call saying everything was done, came in, they had washed the car and rims. I droped off the loaner key and picked mine up. The service rep said he would finish up the paper work and mail it to me so that I wouldn't have to wait.

All in all a very pleasant experience. Didn't have to bring in warranty papers or anything. I highly reccomend using them for service if you in the Northern Delaware, SE Pennsylvania area.
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      11-15-2005, 03:19 PM   #2
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A friend of mine got his X3 at Otto's and he also is pleased with them. Thanks for the post!
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      01-26-2006, 09:04 PM   #3
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My experience with Ottos BMW

Sales: great
Service: totally clueless
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      03-16-2006, 03:43 PM   #4
triton.
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Quote:
Originally Posted by bayreuth
My experience with Ottos BMW

Sales: great
Service: totally clueless
Just out of curiosity, what service did they do that rates them as clueless? Reason I ask is the only 2 things I've had them was to replace a tire, and enable auto locks. Washing the car once too, which they actaully did a good job.
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