Automated tracking unreliable

SilverE90Sport · 11-02-2005, 09:06 AM

I mentioned in a previous post that my vehicle was scheduled to reach the port (here in USA) on Oct. 29 according to my salesman. He called me yesterday (Nov.1) to let me know that the car had been released from the processing center and was now on a truck in route to the dealership. It should arrive there Friday. The 800 number now states that "the vehicle is at the port awaiting a shipping vessel." Via the internet, it is still "en route to the processing center." Why spend the money to have such a system if it is so unreliable???

Frank_NJ · 11-02-2005, 09:14 AM

The problem is that they do not have this information real time as with the dealership system which is almost real time. That is why they often tell you to contact your dealership for the most up to date status on your vehicle. The 800 number use to be really good years ago but they pulled that information from the customer care and only supply the dealer with it. Hopefully they will give the system a major overhaul soon and have everything real time since they are running SAP it should be easy.

LEDZEP · 11-02-2005, 09:16 AM

Yeah, I think the system is milestone driven by updates that are batch processed, etc. Your dealer always has better info. The good news is that you received a pleasant surprise!

SilverE90Sport · 11-02-2005, 09:19 AM

Quote:

Originally Posted by LEDZEP

The good news is that you received a pleasant surprise!

Very true!

2006bmw · 11-02-2005, 11:41 AM

Yeah, my car is listed as scheduled for completion on Nov. 9 according to the automated info at the 800 number, but the humanoid told me it was "locked at code 150" and not even supposed to go into production until the 9th. Would it make sense for the car to be at 150 status for more than a week?

SCA · 11-02-2005, 12:09 PM

Quote:

Originally Posted by 2006bmw

Yeah, my car is listed as scheduled for completion on Nov. 9 according to the automated info at the 800 number, but the humanoid told me it was "locked at code 150" and not even supposed to go into production until the 9th. Would it make sense for the car to be at 150 status for more than a week?

I bet it is an est. completion date of Nov. 9th. It could be prior to the 9th or after the 9th. Just a ballpark date.

2006bmw · 11-02-2005, 12:25 PM

Yeah, it is of course an estimated completion date. Sigh. I know I'm obsessing. I can't help myself. I'm driving a '96 integra.

11-02-2005, 09:06 AM	#1
SilverE90Sport Private 9 Rep 55 Posts Drives: 06 330i Join Date: Sep 2005 Location: San Antonio iTrader: (0)	Automated tracking unreliable I mentioned in a previous post that my vehicle was scheduled to reach the port (here in USA) on Oct. 29 according to my salesman. He called me yesterday (Nov.1) to let me know that the car had been released from the processing center and was now on a truck in route to the dealership. It should arrive there Friday. The 800 number now states that "the vehicle is at the port awaiting a shipping vessel." Via the internet, it is still "en route to the processing center." Why spend the money to have such a system if it is so unreliable???
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11-02-2005, 09:14 AM	#2
Frank_NJ ///M Specialist 560 Rep 1,499 Posts Drives: E30 M3, E52 Z8, G83 M4Cx Join Date: Jun 2005 Location: NJ Shore iTrader: (0)	The problem is that they do not have this information real time as with the dealership system which is almost real time. That is why they often tell you to contact your dealership for the most up to date status on your vehicle. The 800 number use to be really good years ago but they pulled that information from the customer care and only supply the dealer with it. Hopefully they will give the system a major overhaul soon and have everything real time since they are running SAP it should be easy. __________________ 2023 M340ix my Daily Driver G83 M4CV, F80 M3 CS, E30 M3, Z8, other various BMW's Ferrari F8
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11-02-2005, 09:16 AM	#3
LEDZEP Lieutenant General 417 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Yeah, I think the system is milestone driven by updates that are batch processed, etc. Your dealer always has better info. The good news is that you received a pleasant surprise! __________________ I think it is bad luck to be superstitious
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11-02-2005, 11:41 AM	#5
2006bmw First Class Privates 10 Rep 181 Posts Drives: '06 330i Join Date: Oct 2005 Location: L.A. iTrader: (0)	Yeah, my car is listed as scheduled for completion on Nov. 9 according to the automated info at the 800 number, but the humanoid told me it was "locked at code 150" and not even supposed to go into production until the 9th. Would it make sense for the car to be at 150 status for more than a week?
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11-02-2005, 12:25 PM	#7
2006bmw First Class Privates 10 Rep 181 Posts Drives: '06 330i Join Date: Oct 2005 Location: L.A. iTrader: (0)	Yeah, it is of course an estimated completion date. Sigh. I know I'm obsessing. I can't help myself. I'm driving a '96 integra.
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