Mileage consumed during regular service?

335i4Louie · 11-10-2011, 11:44 AM

Just dropped off my car to a local dealer for regular oil change service.

When I picked up the car, the check-out mileage showed 36 miles more than check-in. The report does include a service item like "ROAD TEST". I can feel that the brake becomes more sensitive than before. Looks they did something on the brake.

But I am still wondering that "36 miles" for regular service sounds normal or not reasonable? should I question the SA ?

obert · 11-10-2011, 11:45 AM

Seems a little high to me..........I would be asking questions !

335i4Louie · 11-10-2011, 11:48 AM

Quote:

Originally Posted by obert

Seems a little high to me..........I would be asking questions !

wow, thanks a lot for your prompt reply. so quick !

OK, I am going to check it w/ the SA before i start the service survey.

John 070 · 11-10-2011, 11:52 AM

Some dealerships routinely use customer's cars for personal use. Check and see if you got any freebies, I got a nice set of (though I don't wear other people's stuff) Oakley frames, musta cost the tech $400 (a whole week's pay). So when I got my car back with 270 miles on it, I let them know about the glasses which I decided I would keep, along with a 1 rating on the dealership. So yes, if you feel it's too many miles, why not let them know?

Royal Flush · 11-10-2011, 11:56 AM

36 miles added on after an oil change? Yes, that's far too many miles. I might understand if you had a error on your iDrive/dash and they had to diagnosis the car and try to replicate it, but even then 36 miles would probably still be too much.

This is another reason why you should try to schedule with a recommended SA and tech.

username604 · 11-10-2011, 12:51 PM

Ah I drive by the dealer and they were doing donuts in my car. I figured if I do them it doesn't matter if they do

obert · 11-10-2011, 12:56 PM

Quote:

Originally Posted by John 070

Some dealerships routinely use customer's cars for personal use. Check and see if you got any freebies, I got a nice set of (though I don't wear other people's stuff) Oakley frames, musta cost the tech $400 (a whole week's pay). So when I got my car back with 270 miles on it, I let them know about the glasses which I decided I would keep, along with a 1 rating on the dealership. So yes, if you feel it's too many miles, why not let them know?

I would of been

who knows what they did to your car

11-10-2011, 01:09 PM

Quote:

Originally Posted by John 070

Some dealerships routinely use customer's cars for personal use. Check and see if you got any freebies, I got a nice set of (though I don't wear other people's stuff) Oakley frames, musta cost the tech $400 (a whole week's pay). So when I got my car back with 270 miles on it, I let them know about the glasses which I decided I would keep, along with a 1 rating on the dealership. So yes, if you feel it's too many miles, why not let them know?

270 miles is too much! How many days did the dealership keep your car, and why did they have it for so long?

John 070 · 11-10-2011, 01:51 PM

LOL they had it for like 17 business days, or nearly 3 1/2 weeks. But you get the point, it could not have racked up 270 miles by just sitting at the dealership waiting for parts or BMWNA to approve stuff.

It was a PUMA case for the infamous N54 stalling...

kelvin2010 · 11-10-2011, 03:21 PM

Quote:

Originally Posted by davidkneiber

Ah I drive by the dealer and they were doing donuts in my car. I figured if I do them it doesn't matter if they do

What?! They did donuts on your car?
Then what did they explain??

Bimmer84 · 11-10-2011, 03:25 PM

I always take a picture of my mileage with my phone if I have to turn a vehicle in.

Royal Flush · 11-10-2011, 03:29 PM

Quote:

Originally Posted by Bimmer84

I always take a picture of my mileage with my phone if I have to turn a vehicle in.

+1infinite. I also reset the trip mileage.

tibra1 · 11-10-2011, 03:31 PM

The techs always joy ride and beat on the cars..this is exactly why I put my tune in valet mode if/when Im dropping off ..0psi. love that

luster · 11-10-2011, 03:52 PM

Quote:

Originally Posted by John 070

I got my car back with 270 miles on it

that...is....crazy

witeagle · 11-11-2011, 06:37 AM

I never had a dealership put milage on my car but I did have a valet parking service at the baltimore marriott put 53 miles on my 3000GT VR4 about 10 years ago.

I was pissed!!!

I like the idea of taking a picture of the odometer - I am going to do that now instead of just remembering the odometer reading.

Taipei-TT · 11-11-2011, 07:25 AM

I left my car for two weeks with BMW Taiwan. When I came back, they had 10 trips logged which may have been legitimate as they needed to diagnose and fix a coil pack failure. However, they had disconnected by GPS blackbox camera that would have recorded all their shenanigans while "testing" the car. Not a happy camper. And to top it off, they left so little fuel in the tank I barely made it to the gas station.

kaigoss69 · 11-11-2011, 08:12 AM

Bueller?

Bueller?

cptcrunch · 11-11-2011, 11:53 AM

I always take a picture of my odo when I take my car in for service. I do not trust dealers much less their techs to take care of my car. If its over 10 miles, I ask the SA what the dealio is.

dre_2ooo · 11-11-2011, 01:35 PM

Are you sure they didn't write down the mileage wrongly at check in or out?

Like it it's 36,430 and they just put 36,400. But it checks out at 36,436 and was only 6 miles in reality.. Just a theory.

hipnotic · 11-11-2011, 01:42 PM

yup something wrong with the picture here

rusn007 · 11-11-2011, 03:55 PM

I think for a regular oil change, anything more than 3 miles is a little suspicious.

335i4Louie · 11-11-2011, 11:27 PM

Quote:

Originally Posted by dre_2ooo

Are you sure they didn't write down the mileage wrongly at check in or out?

Like it it's 36,430 and they just put 36,400. But it checks out at 36,436 and was only 6 miles in reality.. Just a theory.

No, not this way.

They write exact numbers on report:
Check-in: [30451 mls]
Check-out: [30487 mls].

11-10-2011, 11:44 AM	#1
335i4Louie Enlisted Member 4 Rep 38 Posts Drives: E93 vert Join Date: Aug 2008 Location: CA iTrader: (0)	Mileage consumed during regular service? Just dropped off my car to a local dealer for regular oil change service. When I picked up the car, the check-out mileage showed 36 miles more than check-in. The report does include a service item like "ROAD TEST". I can feel that the brake becomes more sensitive than before. Looks they did something on the brake. But I am still wondering that "36 miles" for regular service sounds normal or not reasonable? should I question the SA ?
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11-10-2011, 11:45 AM	#2
obert Brigadier General 1781 Rep 4,456 Posts Drives: 2013 328i Join Date: Oct 2011 Location: Seattle Wa iTrader: (49)	Seems a little high to me..........I would be asking questions !
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11-10-2011, 11:52 AM	#4
John 070 Lieutenant General 1705 Rep 14,829 Posts Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW iTrader: (0)	Some dealerships routinely use customer's cars for personal use. Check and see if you got any freebies, I got a nice set of (though I don't wear other people's stuff) Oakley frames, musta cost the tech $400 (a whole week's pay). So when I got my car back with 270 miles on it, I let them know about the glasses which I decided I would keep, along with a 1 rating on the dealership. So yes, if you feel it's too many miles, why not let them know?
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11-10-2011, 11:56 AM	#5
Royal Flush Major 74 Rep 1,309 Posts Drives: BMW Join Date: Aug 2011 Location: Not everyone who wanders is lost. iTrader: (2)	36 miles added on after an oil change? Yes, that's far too many miles. I might understand if you had a error on your iDrive/dash and they had to diagnosis the car and try to replicate it, but even then 36 miles would probably still be too much. This is another reason why you should try to schedule with a recommended SA and tech.
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11-10-2011, 12:51 PM	#6
username604 Colonel 124 Rep 2,554 Posts Drives: bmw Join Date: Sep 2010 Location: repair shop iTrader: (0) Garage List 2008 BMW 335i [10.00]	Ah I drive by the dealer and they were doing donuts in my car. I figured if I do them it doesn't matter if they do
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11-10-2011, 01:51 PM	#9
John 070 Lieutenant General 1705 Rep 14,829 Posts Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW iTrader: (0)	LOL they had it for like 17 business days, or nearly 3 1/2 weeks. But you get the point, it could not have racked up 270 miles by just sitting at the dealership waiting for parts or BMWNA to approve stuff. It was a PUMA case for the infamous N54 stalling...
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11-10-2011, 03:25 PM	#11
Bimmer84 Guardian of the Night 109 Rep 1,831 Posts Drives: 2010 335i M Sport Coupe Join Date: Oct 2010 Location: San Antonio iTrader: (5) Garage List 2010 335i E92 [7.50]	I always take a picture of my mileage with my phone if I have to turn a vehicle in. __________________ 2010 335i M Sport Coupe -- Black Sapphire Metallic\|Coral Red\|Loaded\|JB4 Stage 3\|BMS DCI\|VRSF DPs\|Camaross 6k AE\|Performance Gloss Black Grilles\|CF Performance Spoiler\|CF Quad Diffuser\|Double Layer Black Chrome Quad Tips\|CF Roundels\|Smoked Reflectors\|Red Cyba Scoops\|193s Painted Lamborghini Metallic Dark Gray
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11-10-2011, 03:31 PM	#13
tibra1 Banned 127 Rep 6,773 Posts Drives: 2011 ZCP M3 - 2007 335i crashd Join Date: Apr 2009 Location: NYC iTrader: (4)	The techs always joy ride and beat on the cars..this is exactly why I put my tune in valet mode if/when Im dropping off ..0psi. love that
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11-11-2011, 06:37 AM	#15
witeagle Private First Class 7 Rep 166 Posts Drives: 14 BMW Z4 2.8i * 10 BMW X3 Join Date: Sep 2011 Location: New Jersey iTrader: (0)	I never had a dealership put milage on my car but I did have a valet parking service at the baltimore marriott put 53 miles on my 3000GT VR4 about 10 years ago. I was pissed!!! I like the idea of taking a picture of the odometer - I am going to do that now instead of just remembering the odometer reading. __________________ '08 335i Coupe / 6MT / Sport / Premium / Nav / Cold Weather Pkg / Space Gray / Black Dakota Leather & Aluminum Trim '10 X3 SAV / Premium / Nav / Cold Weather Pkg / Alpine White / Sand Biege Nevada Leather / SAV Pkg
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11-11-2011, 07:25 AM	#16
Taipei-TT Captain 25 Rep 642 Posts Drives: 2014 X3 2.0D Join Date: Oct 2009 Location: Canadian in Taipei iTrader: (0)	I left my car for two weeks with BMW Taiwan. When I came back, they had 10 trips logged which may have been legitimate as they needed to diagnose and fix a coil pack failure. However, they had disconnected by GPS blackbox camera that would have recorded all their shenanigans while "testing" the car. Not a happy camper. And to top it off, they left so little fuel in the tank I barely made it to the gas station.
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11-11-2011, 08:12 AM	#17
kaigoss69 Brigadier General 300 Rep 3,969 Posts Drives: '08 335i Join Date: Jul 2008 Location: JAX iTrader: (6)	Bueller? Bueller? __________________ Mobridge DA2 > JBL MS-8 > ARC XDi 600/4 > JBL Gti 408 Mids & Vifa OT19 Tweeters; PG Ti2 1600.5 > Morel HCW-10 & IDMax 15
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11-11-2011, 11:53 AM	#18
cptcrunch Captain Crunch 168 Rep 548 Posts Drives: 2016 340i Join Date: May 2011 Location: Cincinnati iTrader: (0)	I always take a picture of my odo when I take my car in for service. I do not trust dealers much less their techs to take care of my car. If its over 10 miles, I ask the SA what the dealio is. __________________ On Order (in transit): BMW iX 50, Oxide Grey Retired: BMW Welt Delivery 4/14/16: European Delivery - 2016 340i EBII/Saddle - ZMP \| ZCW \| ZDA \| ZLP \| ZTP \| M Adaptive \| Rear Shades \| MPPSK Before and After Dyno Retired: 2011 335D Space Grey/Black - ZSP \| ZPP \| ZCW \| 6FL \| Sat Radio \| Nav \| $600 Base Audio Upgrade
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11-11-2011, 01:35 PM	#19
dre_2ooo ... 30 Rep 373 Posts Drives: '14 435i Join Date: May 2010 Location: Minneapolis iTrader: (1)	Are you sure they didn't write down the mileage wrongly at check in or out? Like it it's 36,430 and they just put 36,400. But it checks out at 36,436 and was only 6 miles in reality.. Just a theory.
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11-11-2011, 01:42 PM	#20
hipnotic Major General 149 Rep 6,604 Posts Drives: e92 335i Join Date: Oct 2007 Location: So. Cal iTrader: (7) Garage List 2008 335i coupe [7.00]	yup something wrong with the picture here __________________
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11-11-2011, 03:55 PM	#21
rusn007 Private First Class 12 Rep 125 Posts Drives: 2011 E92 Join Date: Sep 2011 Location: Los Angeles iTrader: (0)	I think for a regular oil change, anything more than 3 miles is a little suspicious.
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