Service @ Southbay BMW Torrance

jon328i · 10-14-2011, 08:36 PM

Hello just want to share a service experience @ Southbay BMW in Torrance, CA:
My 1st oil service @ 11.5k miles:

Service Adviser: Hello sir, we are going to perform standard oil service on your E90
jon328i: Sure, go for it.
SA:While your car is in service, we recommend you a fuel injector service for $299.
jon328i: No.
SA:Are you sure you don't want this done? It will make your car run faster..
jon328i: I said NO! i dont need it.

Since he could not make me say yes, he tried another one...

SA: Since you change your tires to Hankook R-S3, you need a 4-wheel alignment for $199.
jon328i: NO! Can we just finish the paperwork..

*Beware of service rip-offs...this SA was trying to fool me for service that i really don't need* Thumbs down for this service dept!

MKR_DmD · 10-14-2011, 10:48 PM

I would never go back to that SA again. I have been to 2 dealers and have never had them push anything on me. The hook me up with things, free brakes when they were not needed for example.

jon328i · 10-14-2011, 10:59 PM

I just noticed today these "extra services" that they offer and cost $$$, but on my previous service experience in this dealership on my E46/E83, they never pushed me to get these.

samchoi604 · 10-15-2011, 03:18 AM

Some dealers require their SA to push more services and make that extra buck. You can't blame the SA if that's his job. I don't see the big deal, just say no, and get on with your day. They always asked me and it never bothered me.

10-14-2011, 08:36 PM	#1
jon328i Wheelmaster 14 Rep 445 Posts Drives: F39, S209, VB-WRX Join Date: Sep 2010 Location: Los Angeles iTrader: (7)	Service @ Southbay BMW Torrance Hello just want to share a service experience @ Southbay BMW in Torrance, CA: My 1st oil service @ 11.5k miles: Service Adviser: Hello sir, we are going to perform standard oil service on your E90 jon328i: Sure, go for it. SA:While your car is in service, we recommend you a fuel injector service for $299. jon328i: No. SA:Are you sure you don't want this done? It will make your car run faster.. jon328i: I said NO! i dont need it. Since he could not make me say yes, he tried another one... SA: Since you change your tires to Hankook R-S3, you need a 4-wheel alignment for $199. jon328i: NO! Can we just finish the paperwork.. Beware of service rip-offs...this SA was trying to fool me for service that i really don't need Thumbs down for this service dept!
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10-14-2011, 10:48 PM	#2
MKR_DmD Lieutenant 6 Rep 494 Posts Drives: 16 Jeep Cherokee Join Date: May 2010 Location: Germany iTrader: (3)	I would never go back to that SA again. I have been to 2 dealers and have never had them push anything on me. The hook me up with things, free brakes when they were not needed for example.
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10-14-2011, 10:59 PM	#3
jon328i Wheelmaster 14 Rep 445 Posts Drives: F39, S209, VB-WRX Join Date: Sep 2010 Location: Los Angeles iTrader: (7)	I just noticed today these "extra services" that they offer and cost $$$, but on my previous service experience in this dealership on my E46/E83, they never pushed me to get these.
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10-15-2011, 03:18 AM	#4
samchoi604 Colonel 60 Rep 2,334 Posts Drives: black on black Join Date: Mar 2009 Location: Burnaby, BC iTrader: (3)	Some dealers require their SA to push more services and make that extra buck. You can't blame the SA if that's his job. I don't see the big deal, just say no, and get on with your day. They always asked me and it never bothered me.
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