No email response from **********s :(

[xerox445]

Emailed these guys 3 times, trying to get a quote for about $3500+ of parts. Guess they don't need the buisness.

Quote from www.**********s.com
"Emailing Us
Nothing is more valuable to us here at **********s.com than our customer's feedback. If you have any questions, concerns, suggestions, or comments, please e-mail us. We always strive to provide a quick, detailed, and helpful response within 24 business hours of your inquiry. Please note that we do not work Saturday or Sunday and these are not business days. Due to the high volume of emails we receive on a daily basis, we are constantly responding to emails even after business hours. Please be patient as we always reply to every email sent to us. If you do not receive a reply please check your spam box. Please do not email and call us regarding the same issue. "

[tHegeRm]

Originally Posted by xerox445

Emailed these guys 3 times, trying to get a quote for about $3500+ of parts. Guess they don't need the buisness.

Quote from www.**********s.com
"Emailing Us
Nothing is more valuable to us here at **********s.com than our customer's feedback. If you have any questions, concerns, suggestions, or comments, please e-mail us. We always strive to provide a quick, detailed, and helpful response within 24 business hours of your inquiry. Please note that we do not work Saturday or Sunday and these are not business days. Due to the high volume of emails we receive on a daily basis, we are constantly responding to emails even after business hours. Please be patient as we always reply to every email sent to us. If you do not receive a reply please check your spam box. Please do not email and call us regarding the same issue. "

I just left there, they are in the process of packing and shipping a s$@t ton of wheels out that had just come in today. I advise giving them a call or sending their profile here a PM, they are online here most of the day.

[Sylon]

They are pretty quick with PM's, but give them at least a day to respond.

[ModBargains.com]

Originally Posted by xerox445

Emailed these guys 3 times, trying to get a quote for about $3500+ of parts. Guess they don't need the buisness.

Quote from www.**********s.com
"Emailing Us
Nothing is more valuable to us here at **********s.com than our customer's feedback. If you have any questions, concerns, suggestions, or comments, please e-mail us. We always strive to provide a quick, detailed, and helpful response within 24 business hours of your inquiry. Please note that we do not work Saturday or Sunday and these are not business days. Due to the high volume of emails we receive on a daily basis, we are constantly responding to emails even after business hours. Please be patient as we always reply to every email sent to us. If you do not receive a reply please check your spam box. Please do not email and call us regarding the same issue. "

I do want to apologize for the delay in response as it's been hectic here in the office. I'm literally trying to get through a few hundred emails not including pms as we speak and am working late after hours to try and catch up. We do value your business and I thank you for giving us the opportunity to earn it. I do advise that you simply give me a call directly at ************** x 8006 or ask for Alan as that is most definitely the fastest way to get a hold of me. I'll also shoot you over a PM right away so that we can get this all squared away.

Originally Posted by tHegeRm

I just left there, they are in the process of packing and shipping a s$@t ton of wheels out that had just come in today. I advise giving them a call or sending their profile here a PM, they are online here most of the day.

We had over twenty sets of wheels alone shipped out today and that is no easy feat even with a fully staffed team here. You saw first hand what we deal with nearly on a daily basis. Thanks again for your order on the iCarbon Carbon Fiber single sided hood Cameron. You'll get a call from me as soon as the hood is here so we can schedule you in for an install

Originally Posted by Sylon

They are pretty quick with PM's, but give them at least a day to respond.

To be honest, I am right now about three days behind on emails and at least one day behind on Bimmerpost. Thanks for the feedback as 1-2 business days is a reasonable amount of time for a response!

[Sylon]

Originally Posted by **********s.com

We had over twenty sets of wheels alone shipped out today and that is no easy feat even with a fully staffed team here. You saw first hand what we deal with nearly on a daily basis. Thanks again for your order on the iCarbon Carbon Fiber single sided hood Cameron. You'll get a call from me as soon as the hood is here so we can schedule you in for an install

UPS or Fedex must looooove you, lol.

Originally Posted by **********s.com

To be honest, I am right now about three days behind on emails and at least one day behind on Bimmerpost. Thanks for the feedback as 1-2 business days is a reasonable amount of time for a response!

You might be getting another order thrown at you here soon, just waiting for something to come in the mail first. Hoping for early next week, so not too much of a rush. I'll send you a PM with more details, for whenever you get the chance

[tHegeRm]

Originally Posted by Sylon

UPS or Fedex must looooove you, lol.

They called for an extra truck while I was there!

[ModBargains.com]

Originally Posted by ianf2002

Still waiting on my order from **********s. Becoming very frustrating to deal with. How can it take a week to get a shipping quote!?!

It does sometimes take awhile to get back an international shipping rate quote. Please understand that we do have to send out an inquiry via email and cannot get you a rate quote until that shipping rate quote is forwarded back to us. I did just receive your shipping rate quote back from my rep. and am taking time from my weekend to send this over to you.