So what happens when a new BMW is in the shop for over a month?

carl_lazlo · 04-02-2007, 04:18 PM

I remember reading a post somewhere on here from a person that had a major problem with their 335i and it ended up being in the shop for over a month. As part of that post I though I remember the OP saying that if the car is in for repairs over a month BMW makes a huge gesture i.e. offer replacement car or money back.

Does anyone know of this policy or something like it when a car is at the dealer over a month?

Thx!

vm · 04-02-2007, 04:51 PM

I dont know about BMW but the lemon law in some states says that after x days in the shop the car is classified as a lemon

Ryan 330i · 04-02-2007, 05:09 PM

in CA after 30 days you can file a lemon law case, and the mfg. is responsible for an equivelent replacment.
happen to my customers 06 S4, and Audi gave him an 07 twin.

dmboone25 · 04-02-2007, 05:10 PM

Usually the car has to be in the shop for the same problem multiple times (say three times for X problem) OR if it is in the shop for 30+ consecutive days, a lemon law is likely going to come into play.

Usually, when the company knows that they have a lemon on their hands, you can circumvent the entire lemon law process and they can give you a new car. VW did this for me three years ago--my car was at the dealer for about 4 weeks--it kept stalling randomly. It would always start back up, but they could not figure out what was wrong with it--they tried everything under the sun, but nothing kept it from happening. They thought they had fixed it, and I was getting on the interstate to head home when it stalled again--that seemed to be the last straw, and they gave me a new car. Stayed in the original K too, which gave me a decent amount of equity in the replacement vehicle, allowing me to get my 1st E92 for a lower price. So sometimes, it can work out ok.

E90Fleet · 04-02-2007, 05:11 PM

Dont think it applies when its because they are waiting for a new part to arrive

dmboone25 · 04-02-2007, 05:14 PM

Quote:

Originally Posted by E90Fleet

Dont think it applies when its because they are waiting for a new part to arrive

I think you are correct about that.

ElCapitan · 04-02-2007, 05:48 PM

Quote:

Originally Posted by E90Fleet

Dont think it applies when its because they are waiting for a new part to arrive

That would make sense.

E93TECH · 04-02-2007, 06:15 PM

Hopefully your dealer has you in a BMW service loaner car. If not, you should talk to your service manager to get you in one. 2nd of all, if you are in a loaner, see if your service manager can contact his FSE (field service engineer) if they could reimburse your monthly lease or car payment for the lenghtly time your car was in the shop. BMW will usually cover this in some way. Either a payment, detail service, or an accessory installed for your inconvenience.

Oz · 04-02-2007, 06:17 PM

LEMON!

Ryan 330i · 04-02-2007, 06:18 PM

Quote:

Originally Posted by E90Fleet

Dont think it applies when its because they are waiting for a new part to arrive

if it has been off the road for 30 days then it does. wether the part exists or not. in CA anyways.

klinkerklu · 04-02-2007, 06:42 PM

^Huh, that's good to know. The longest we've been without the car is 2 weeks while it was in the shop. That was after already waiting for parts for a few weeks.
Total I think it's been in for about 18 days now for the engine lifter/ camshaft/ problem.
They fixed it and it didn't last a week. I've been increasingly worried, since this is the 4th time now they will be looking at the car..

How good is BMW about taking care of you in these situations? The only person I personally know that had an pretty straight forward case had a lemon VW. Another friend w/ a bad BMW had to hire a lawyer in order to get them to comply (here in Cali)...

BmWr1d3h · 04-02-2007, 06:43 PM

Easy lemon case...

andy92782 · 04-02-2007, 06:49 PM

Quote:

Originally Posted by E90Fleet

Dont think it applies when its because they are waiting for a new part to arrive

In CA it doesn't matter. As long as it's "out of service" it counts towards the 30 days.

My CTS-V spent time in the shop waiting for a part and that helped my lemon law case against GM.

andrew 330i · 04-02-2007, 09:57 PM

the dealer paid my payment... when i was in this situation with another car of mine... at just over 30 days...

Hound Passer · 04-02-2007, 11:17 PM

I'm not sure why it would matter that the dealer is "waiting on a part." If that was a legal loophole then what about 45 days? 60? A dealer could just say they are waiting on a part which really undermines the whole spirit of the lemon law. I think car companies are strictly held to 30 days, be it they are waiting on a part or the chief engineer is on a honeymoon on Mars, or the service dept is so backed up they have cars lined up all the way Germany. No excuses, just fix the dang car or gimme a new one that works like its supposed to.

rem · 04-02-2007, 11:48 PM

it's not new anymore?

that was a trick question, right?

evoi19 · 04-03-2007, 12:12 AM

i know my friend's 335i has been in the shop for 2 months now because of the failed fuel pump. He had them pay for the payments he owes for the last two months..that helps alot, plus he has a loaner. Maybe your dealer can do that?

04-02-2007, 04:18 PM	#1
carl_lazlo Doctor of Journalism 28 Rep 352 Posts Drives: E 92 335i Sapphire Black Join Date: Nov 2006 Location: Jersey iTrader: (0)	So what happens when a new BMW is in the shop for over a month? I remember reading a post somewhere on here from a person that had a major problem with their 335i and it ended up being in the shop for over a month. As part of that post I though I remember the OP saying that if the car is in for repairs over a month BMW makes a huge gesture i.e. offer replacement car or money back. Does anyone know of this policy or something like it when a car is at the dealer over a month? Thx!
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04-02-2007, 04:51 PM	#2
vm Second Lieutenant 11 Rep 239 Posts Drives: 2018 Alfa Romeo Giulia Join Date: Dec 2005 Location: Pittsburgh, PA iTrader: (5)	I dont know about BMW but the lemon law in some states says that after x days in the shop the car is classified as a lemon
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04-02-2007, 05:09 PM	#3
Ryan 330i Major 56 Rep 1,181 Posts Drives: '09 E93 335i Join Date: Jun 2006 Location: San Francisco \| LA \| Oregon iTrader: (0)	in CA after 30 days you can file a lemon law case, and the mfg. is responsible for an equivelent replacment. happen to my customers 06 S4, and Audi gave him an 07 twin. __________________ 2009 E93 335i \| Jet \| Black Dakota \| Grey Poplar \| ZPP \| ZSP \| ZCW \| Step \| Paddles \| i-Drive \| CA \| Sirius \| HD \| Logic7 \| 06FL \| 06NF \| PDC \| OEM Alarm \| LUX Retired: 2007 E92 335i Retired: 2006 E90 330i
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04-02-2007, 05:10 PM	#4
dmboone25 Lieutenant General 4972 Rep 10,200 Posts Drives: 2024 Golf R / 2022 718 Spyder Join Date: Sep 2006 Location: Dallas, TX iTrader: (0) Garage List 2007 E92 328i [10.00] 2007 328i [10.00]	Usually the car has to be in the shop for the same problem multiple times (say three times for X problem) OR if it is in the shop for 30+ consecutive days, a lemon law is likely going to come into play. Usually, when the company knows that they have a lemon on their hands, you can circumvent the entire lemon law process and they can give you a new car. VW did this for me three years ago--my car was at the dealer for about 4 weeks--it kept stalling randomly. It would always start back up, but they could not figure out what was wrong with it--they tried everything under the sun, but nothing kept it from happening. They thought they had fixed it, and I was getting on the interstate to head home when it stalled again--that seemed to be the last straw, and they gave me a new car. Stayed in the original K too, which gave me a decent amount of equity in the replacement vehicle, allowing me to get my 1st E92 for a lower price. So sometimes, it can work out ok. __________________ Past rides: 2016 981 BGTS, 2020 MINI JCW, 2017 F80, 2015 981 CS, 2014 F22 235, 2011 E82 135, 2008 E82 135, 2007 E92 328, 2007 E92 328 (My lady drives an OG M2. So does my dad)
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04-02-2007, 05:11 PM	#5
E90Fleet Lieutenant General 1312 Rep 10,185 Posts Drives: BMW Join Date: Apr 2005 Location: South Africa iTrader: (0)	Dont think it applies when its because they are waiting for a new part to arrive __________________ BMW if you are reading, I need a job, Please.
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04-02-2007, 06:15 PM	#8
E93TECH New Member 3 Rep 6 Posts Drives: 2006 3301 Join Date: Mar 2007 Location: pa iTrader: (0)	Hopefully your dealer has you in a BMW service loaner car. If not, you should talk to your service manager to get you in one. 2nd of all, if you are in a loaner, see if your service manager can contact his FSE (field service engineer) if they could reimburse your monthly lease or car payment for the lenghtly time your car was in the shop. BMW will usually cover this in some way. Either a payment, detail service, or an accessory installed for your inconvenience.
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04-02-2007, 06:17 PM	#9
Oz Lieutenant Colonel 33 Rep 1,770 Posts Drives: 2006 330i, 2004 X5 Join Date: Aug 2005 Location: Wayne, NJ iTrader: (1) Garage List 2006 330i [0.00]	LEMON! __________________ 2006 330i Steptronic/Alpine White/Black Leather/Burl Walnut Trim/Premium Package/iDrive/Heated Seats/Winter: STYLE 159 Blizzak LM-22 RFT/Summer: TBD 2004 X5 Steptronic/Alpine White/Grey Leather/Poplar Trim/Premium Package/Heated Seats/iPod Adapter
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04-02-2007, 06:42 PM	#11
klinkerklu Respect my Authoritay 5 Rep 223 Posts Drives: 330xi ED Join Date: Nov 2006 Location: SF Bay iTrader: (0) Garage List 2006 330xi ED [0.00]	^Huh, that's good to know. The longest we've been without the car is 2 weeks while it was in the shop. That was after already waiting for parts for a few weeks. Total I think it's been in for about 18 days now for the engine lifter/ camshaft/ problem. They fixed it and it didn't last a week. I've been increasingly worried, since this is the 4th time now they will be looking at the car.. How good is BMW about taking care of you in these situations? The only person I personally know that had an pretty straight forward case had a lemon VW. Another friend w/ a bad BMW had to hire a lawyer in order to get them to comply (here in Cali)... __________________ 330xi \| 6-speed \| Sparkling Graphite \| Sport Package \| iPod Adapter\| BlackLines\| F1 Pinnacle 35%
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04-02-2007, 06:43 PM	#12
BmWr1d3h Private 4 Rep 76 Posts Drives: BmW 330i Join Date: May 2006 Location: Sunland, CA iTrader: (0)	Easy lemon case... __________________
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04-02-2007, 09:57 PM	#14
andrew 330i it can never be too clean... 163 Rep 1,100 Posts Drives: 2014 F31 M Sport Wagon Join Date: Apr 2006 Location: columbus, ohio iTrader: (1)	the dealer paid my payment... when i was in this situation with another car of mine... at just over 30 days... __________________ '14 328xi wagon / m sport / white / red leather kw v1 coilover kit / 19" staggered 351 M double spoke wheels / upper strut bar / sport line grille & exhaust tips / 50% tint / painted reflectors / debadged / complete clear bra
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04-02-2007, 11:17 PM	#15
Hound Passer First Lieutenant 60 Rep 352 Posts Drives: 435i Convertible Join Date: Oct 2006 Location: VA iTrader: (0)	I'm not sure why it would matter that the dealer is "waiting on a part." If that was a legal loophole then what about 45 days? 60? A dealer could just say they are waiting on a part which really undermines the whole spirit of the lemon law. I think car companies are strictly held to 30 days, be it they are waiting on a part or the chief engineer is on a honeymoon on Mars, or the service dept is so backed up they have cars lined up all the way Germany. No excuses, just fix the dang car or gimme a new one that works like its supposed to.
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04-02-2007, 11:48 PM	#16
rem Enlisted Member 0 Rep 43 Posts Drives: e92 335i Join Date: Nov 2006 Location: Houston iTrader: (0)	it's not new anymore? that was a trick question, right?
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04-03-2007, 12:12 AM	#17
evoi19 Lieutenant General 1524 Rep 17,387 Posts Drives: 2022 G80C Join Date: Dec 2006 Location: Bay Area iTrader: (18)	i know my friend's 335i has been in the shop for 2 months now because of the failed fuel pump. He had them pay for the payments he owes for the last two months..that helps alot, plus he has a loaner. Maybe your dealer can do that?
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