My car is in ... But it is wrong!

LIQUIX · 04-02-2007, 03:55 PM

I cannot believe this. Ordered a 328i on late Feb with the following:

6MT
Silver
Black Interior
Aluminum Trim
Comfort Access
iDrive
Xenon
Sirius

Well the CA calls me today and says

CA: "Hey your car is in! But did you order it with beige interior?"
Me: "NO!! Why would anyone order that!"
CA: Ruffles through our paperwork "Oh my God, they messed up the order"
Me: "Yup they did" I sold my car 2 weeks ago and I am dirving a rental at $120 per week.
CA: "Are you willing to wait another 6 weeks?"
Me: "NO!! There is no way I am going to continue to pay for this rental when my car is supposed to be here now"
CA: "Ok, let me talk to the sales manager"

WTF!??? How does something as big all the color of all the interior pieces get through the whole factory wrong? I suspect, of course, the CA.

Right now I am waiting to hear back from him. Ill keep you guys updated...

AlexM · 04-02-2007, 03:58 PM

Geez that suxx, i heard these things could happen and i kept my fingers crossed that my combo would be accurate. Make them lend you this car for 6 weeks until you get the one you actually ordered!

E90Fleet · 04-02-2007, 03:59 PM

Quote:

Originally Posted by LIQUIX

WTF!??? How does something as big all the color of all the interior pieces get through the whole factory wrong? I suspect, of course, the CA.

Right now I am waiting to hear back from him. Ill keep you guys updated...

Not the factory

Your salesman or someone at your dealer entered it into the build system wrong

kuthair · 04-02-2007, 04:00 PM

Sucks.. +1 tho, ask them for a loaner. Least they can do. GL.

STE92VE · 04-02-2007, 04:01 PM

Did you by any chance confirm your selections with either the OC or the BMWNA 800# after you received your production number?

DFW_M · 04-02-2007, 04:01 PM

I'd go crazy, make them either:
- pay for the whole (previous wait and next 6 weeks wait) rental
- or give you the 335 at Invoice price...

But the deal has to be reached...

aspiring335 · 04-02-2007, 04:02 PM

That sucks. At the very least they should give you a nice loaner while your new car is being built. Sounds like you're really not a fan of beige, but the other option might be to get some kind of additional discount on the purchase price and take the car with the beige interior.

aznshrek88 · 04-02-2007, 04:02 PM

CA: "Hey your car is in! But did you order it with beige interior?"

he admitted to his mistake in the first line of conversation...

DUH CAR · 04-02-2007, 04:03 PM

Quote:

Originally Posted by STE92VE

Did you by any chance confirm your selections with either the OC or the BMWNA 800# after you received your production number?

Everyone reading this should take note and double-check. I know you shouldn't have to, but screwups do happen.....

STE92VE · 04-02-2007, 04:03 PM

Too bad you didn't order a coupe....can't get a coupe with that color combo...

STE92VE · 04-02-2007, 04:05 PM

Tell him you will drive the one they just got in until they can get your order correct.

LEDZEP · 04-02-2007, 04:07 PM

Damn. Very sorry to hear this, and I hope the SM or GM comes up with a way to make it right. Even I wouldn't get beige with TiAG, and I like beige.

Your CA screwed up the order most likely. Almost impossible for the factory to make that mistake.

Too bad interior color doesn't show on the OC - but the 800# can tell you. I verified every single option with them more that once.

Let us know how things go for you. What a kick in crotch that is.

LEDZEP · 04-02-2007, 04:08 PM

Quote:

Originally Posted by STE92VE

Tell him you will drive the one they just got in until they can get your order correct.

In reality I doubt they'll go for that - but they should put you in a loaner or a rental at their expense.

EDIT: Feel free to vent. You have our complete empathy!

oneshare325 · 04-02-2007, 04:09 PM

Quote:

Originally Posted by kuthair

Sucks.. +1 tho, ask them for a loaner. Least they can do. GL.

I agree make them pay for your loaner, or get a discount on your car! I would change the engine too

!

JKratty · 04-02-2007, 04:11 PM

+1 to double-checking with the 1800#. I ran into the situation where the system showed my order as having auto/Steptronic when I wanted 6MT. My CA kept assuring me that it would just take some time to update. Then my car switched to 150 status, and the 1800# STILL had auto. The BMWNA guy basically said i'm SOL and would need to call my CA right away.

I got ridiculously lucky in that while yes, the CA screwed up entering it into the production system, he was able to get me quickly back into the queue with another production number that really only resulted in a week delay, and I was also able to add CA and iPod to the order.

Moral of the story: I lucked out, but it was only because of persistent inquiries.

Good luck, brother!

STE92VE · 04-02-2007, 04:11 PM

Quote:

Originally Posted by LEDZEP

Too bad interior color doesn't show on the OC - .

I think that only goes for that ugly lemon interior that someone just posted pics of....

LEDZEP · 04-02-2007, 04:17 PM

Quote:

Originally Posted by STE92VE

I think that only goes for that ugly lemon interior that someone just posted pics of....

How 'bout that. Mine never showed the interior. And since my change to lemon occured after the order was in the system, I was paranoid. I made them verify it a couple of times.

P.S. But I had to scroll through my options list.

theroyalwe · 04-02-2007, 04:19 PM

typically when we have someone order we fax them or hand them a copy of the build sheet and they then initial it. your CA should have done that... a simple CYA measure that also gives you a full copy of your build just in case you get worried when the options in the OC or 800# come up wrong. did he ever give you a copy of the build sheet?

spydrz · 04-02-2007, 04:25 PM

They did this with my X5, it came with grey leather and Steptronic, and I ordered beige and manual...I kept my trade and made them give me the same amount despite the added mileage while I waited for the correct one to be built...

scottp999 · 04-02-2007, 04:26 PM

I just had the same thing happen, but I caught it before production. My CA wrote up the order correctly but put the order in the system incorrectly. I got an updated status/form letter from the dealership 2 days ago that showed steptronic trans and paddle shifters. I ordered the 6 Manual Trans. I called him and he updated the system and apologized about 5 times. I am going to call the 800# and have a live person read back the options to me to confirm they are correct.

I highly recommend everyone call the 800# before you are even close to production to make sure there is not an error.

STE92VE · 04-02-2007, 04:26 PM

Quote:

Originally Posted by LEDZEP

P.S. But I had to scroll through my options list.

Touche...you got me...

E90Fleet · 04-02-2007, 04:35 PM

Quote:

Originally Posted by LEDZEP

P.S. But I had to scroll through my options list.

My options list had 16 items

Only 1 of which was the M Sports pack, which itself contains 11 sub items

Then again, its because we get almost nothing standard and pay for all options

04-02-2007, 03:55 PM	#1
LIQUIX Private 4 Rep 77 Posts Drives: E92 M3 Join Date: Apr 2005 Location: Orlando iTrader: (0)	My car is in ... But it is wrong! I cannot believe this. Ordered a 328i on late Feb with the following: 6MT Silver Black Interior Aluminum Trim Comfort Access iDrive Xenon Sirius Well the CA calls me today and says CA: "Hey your car is in! But did you order it with beige interior?" Me: "NO!! Why would anyone order that!" CA: Ruffles through our paperwork "Oh my God, they messed up the order" Me: "Yup they did" I sold my car 2 weeks ago and I am dirving a rental at $120 per week. CA: "Are you willing to wait another 6 weeks?" Me: "NO!! There is no way I am going to continue to pay for this rental when my car is supposed to be here now" CA: "Ok, let me talk to the sales manager" WTF!??? How does something as big all the color of all the interior pieces get through the whole factory wrong? I suspect, of course, the CA. Right now I am waiting to hear back from him. Ill keep you guys updated...
	Appreciate 0 Tweet Quote

04-02-2007, 03:58 PM	#2
AlexM First Lieutenant 52 Rep 364 Posts Drives: G06 X6 M50d Join Date: Jan 2007 Location: EU iTrader: (0)	Geez that suxx, i heard these things could happen and i kept my fingers crossed that my combo would be accurate. Make them lend you this car for 6 weeks until you get the one you actually ordered! __________________ X6 M50d Tanzanite Blue F36 440i GC/retired; F30 328i/retired; E92 335i/retired
	Appreciate 0 Quote

04-02-2007, 04:00 PM	#4
kuthair Captain 11 Rep 613 Posts Drives: 07 335i Sedan 6MT Join Date: Oct 2005 Location: Connecticut iTrader: (0)	Sucks.. +1 tho, ask them for a loaner. Least they can do. GL.
	Appreciate 0 Quote

04-02-2007, 04:01 PM	#5
STE92VE STEVIL Empire 218 Rep 6,297 Posts Drives: Fast Join Date: May 2006 Location: Long Island, NY iTrader: (0)	Did you by any chance confirm your selections with either the OC or the BMWNA 800# after you received your production number? __________________ 2007 E92 328i 6MT-Space Gray/Black Dakota/Gray Poplar w/heated seats-PCD 4/27/07 (SOLD) 2009 E90 328i xDrive 6AT-Space Gray/Oyster Dakota/Dark Burl Walnut w/ZPP,ZCW,Xenons-ED 4/17/09 - Redelivery 5/30/09 (SOLD) 2014 E84 xDrive28i 8AT-Alpine White/Black Nevada/Silver Matte w/ZMV,ZLP,494 - DD 3/14/14 (SOLD)
	Appreciate 0 Quote

04-02-2007, 04:01 PM	#6
DFW_M Major General 1671 Rep 6,589 Posts Drives: Macan GTS Join Date: Jul 2006 Location: Dallas, TX iTrader: (4)	I'd go crazy, make them either: - pay for the whole (previous wait and next 6 weeks wait) rental - or give you the 335 at Invoice price... But the deal has to be reached...
	Appreciate 0 Quote

04-02-2007, 04:02 PM	#7
aspiring335 Lieutenant Colonel 95 Rep 1,614 Posts Drives: 2019 G05 40i Join Date: May 2006 Location: Toronto, Canada iTrader: (0) Garage List 2006 330i [0.00]	That sucks. At the very least they should give you a nice loaner while your new car is being built. Sounds like you're really not a fan of beige, but the other option might be to get some kind of additional discount on the purchase price and take the car with the beige interior. __________________ 2019 G05 40i (premium excellence, m-sport, 2VR), Tesla Model S 100D, Nissan Leaf SL Volvo XC90 T8, Subaru Outback, E84 X1 28i, E91 328i xdrive, 6MT, VW Touareg TDI, E90 330i, E46 325iT, MINI Cooper S (all retired)
	Appreciate 0 Quote

04-02-2007, 04:02 PM	#8
aznshrek88 Lieutenant 70 Rep 511 Posts Drives: 2007 328i SG Join Date: Feb 2007 Location: Los Angeles, CA iTrader: (1)	CA: "Hey your car is in! But did you order it with beige interior?" he admitted to his mistake in the first line of conversation...
	Appreciate 0 Quote

04-02-2007, 04:03 PM	#10
STE92VE STEVIL Empire 218 Rep 6,297 Posts Drives: Fast Join Date: May 2006 Location: Long Island, NY iTrader: (0)	Too bad you didn't order a coupe....can't get a coupe with that color combo... __________________ 2007 E92 328i 6MT-Space Gray/Black Dakota/Gray Poplar w/heated seats-PCD 4/27/07 (SOLD) 2009 E90 328i xDrive 6AT-Space Gray/Oyster Dakota/Dark Burl Walnut w/ZPP,ZCW,Xenons-ED 4/17/09 - Redelivery 5/30/09 (SOLD) 2014 E84 xDrive28i 8AT-Alpine White/Black Nevada/Silver Matte w/ZMV,ZLP,494 - DD 3/14/14 (SOLD)
	Appreciate 0 Quote

04-02-2007, 04:05 PM	#11
STE92VE STEVIL Empire 218 Rep 6,297 Posts Drives: Fast Join Date: May 2006 Location: Long Island, NY iTrader: (0)	Tell him you will drive the one they just got in until they can get your order correct. __________________ 2007 E92 328i 6MT-Space Gray/Black Dakota/Gray Poplar w/heated seats-PCD 4/27/07 (SOLD) 2009 E90 328i xDrive 6AT-Space Gray/Oyster Dakota/Dark Burl Walnut w/ZPP,ZCW,Xenons-ED 4/17/09 - Redelivery 5/30/09 (SOLD) 2014 E84 xDrive28i 8AT-Alpine White/Black Nevada/Silver Matte w/ZMV,ZLP,494 - DD 3/14/14 (SOLD)
	Appreciate 0 Quote

04-02-2007, 04:07 PM	#12
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Damn. Very sorry to hear this, and I hope the SM or GM comes up with a way to make it right. Even I wouldn't get beige with TiAG, and I like beige. Your CA screwed up the order most likely. Almost impossible for the factory to make that mistake. Too bad interior color doesn't show on the OC - but the 800# can tell you. I verified every single option with them more that once. Let us know how things go for you. What a kick in crotch that is. __________________ I think it is bad luck to be superstitious
	Appreciate 0 Quote

04-02-2007, 04:11 PM	#15
JKratty In Scotch We Trust 0 Rep 76 Posts Drives: '69 Chevelle, E90 335 Join Date: Mar 2007 Location: DC iTrader: (0)	+1 to double-checking with the 1800#. I ran into the situation where the system showed my order as having auto/Steptronic when I wanted 6MT. My CA kept assuring me that it would just take some time to update. Then my car switched to 150 status, and the 1800# STILL had auto. The BMWNA guy basically said i'm SOL and would need to call my CA right away. I got ridiculously lucky in that while yes, the CA screwed up entering it into the production system, he was able to get me quickly back into the queue with another production number that really only resulted in a week delay, and I was also able to add CA and iPod to the order. Moral of the story: I lucked out, but it was only because of persistent inquiries. Good luck, brother! __________________ ---------------------------------------------------- E90 335i, black sapphire metallic, terra dakota, PP, SP, 6MT, cold weather, iPod, CA, burl walnut, LeatherZ ZHP shift knob, 19" M5 reps w/ Kumho Ecsta SPT staggered, BMC drop-in, SSTT. Amen.
	Appreciate 0 Quote

04-02-2007, 04:19 PM	#18
theroyalwe BMW CA 5 Rep 304 Posts Drives: MINI, all BMW's Join Date: Feb 2007 Location: SE PA iTrader: (0)	typically when we have someone order we fax them or hand them a copy of the build sheet and they then initial it. your CA should have done that... a simple CYA measure that also gives you a full copy of your build just in case you get worried when the options in the OC or 800# come up wrong. did he ever give you a copy of the build sheet?
	Appreciate 0 Quote

04-02-2007, 04:25 PM	#19
spydrz Captain 33 Rep 671 Posts Drives: '15 M4, '15 i3 Join Date: Jul 2005 Location: RVA iTrader: (2) Garage List 06 330i [7.00] 2002 X5 3.0i [0.00] 2001 525i [0.00]	They did this with my X5, it came with grey leather and Steptronic, and I ordered beige and manual...I kept my trade and made them give me the same amount despite the added mileage while I waited for the correct one to be built... __________________ 2002 X5 3.0i/man.* 2006 330i/man./Arktis/Grau* 2001 525i/step./Schiefergrün/Sandbeige* 2013 X1 xDrive35i Alpinweiß/Schwarz/M Sport/Dinan Stage 2 *retired
	Appreciate 0 Quote

04-02-2007, 04:26 PM	#20
scottp999 Brigadier General 133 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	I just had the same thing happen, but I caught it before production. My CA wrote up the order correctly but put the order in the system incorrectly. I got an updated status/form letter from the dealership 2 days ago that showed steptronic trans and paddle shifters. I ordered the 6 Manual Trans. I called him and he updated the system and apologized about 5 times. I am going to call the 800# and have a live person read back the options to me to confirm they are correct. I highly recommend everyone call the 800# before you are even close to production to make sure there is not an error.
	Appreciate 0 Quote