Need Members Inputs

reddemon73 · 05-04-2011, 11:26 AM

Hello fellow members,

Sponsored vendors on this board have been very helpful and I have purchased products and received great services. Here is the situation. I ordered several products from a vendor and received the wrong product. The vendor was very prompt in getting me the corrected product. He/she told me to hang on to the original product and will let me know what to do. I asked the vendor to just send me a returned label so I can send it back to the vendor. I received an email about a day ago asking if I can send the product to another person and the vendor will reimburse me back the postage fees. I want to be helpful and all but is this asking too much of a customer? I would have to take time off work, box up the product, go down to UPS/FedEx/USPS, wait in line, and send out the product. The vendor want me to send this our ASAP. What would you do in my situation?

Thanks.

number1draftpick · 05-14-2011, 02:08 AM

Is it possible for the Vendor to schedule a pickup so you wouldnt be any more inconvenienced than if you were using a return label?

M340i Pride · 05-14-2011, 02:16 AM

yes, I dont think you should even be asked about doing that for them. its their job and no matter how prompt they were in getting you the corrected product, they are wrong to ask you to do THEIR job. its unthinkable. if we truly get down to policy or law or protocal (whichever we call it), they need not only to pay you postage, they have to pay you your WAGES, because you worked for them, no matter how short or temporary it might be. so ask them to pay you few hours of wages plus all the reimbursement! I am sure they are violating some kind of labor laws by even asking you this.

i know you want to be a good person but yes, they crossed the line by asking to do this to a customer.

JayKay335i · 05-14-2011, 02:20 AM

Its wrong. But chances are your ish came from somewhere in Asia I'm assuming. Tell them to email you a shipping label and you'll put it on your door step and schedule a pickup. Otherwise theyre SOL.

Gregxi · 05-14-2011, 06:50 AM

Quote:

Originally Posted by bmwpride335i

yes, I dont think you should even be asked about doing that for them. its their job and no matter how prompt they were in getting you the corrected product, they are wrong to ask you to do THEIR job. its unthinkable. if we truly get down to policy or law or protocal (whichever we call it), they need not only to pay you postage, they have to pay you your WAGES, because you worked for them, no matter how short or temporary it might be. so ask them to pay you few hours of wages plus all the reimbursement! I am sure they are violating some kind of labor laws by even asking you this.i know you want to be a good person but yes, they crossed the line by asking to do this to a customer.

ChasVS · 05-14-2011, 06:58 AM

Just have them Paypal you the cost of shipping to the new customer and print out the label and call for a pickup. You can even order shipping supplies from the post office on-line. Sure it's an inconvenience but if it's too much for yo then tell them so.

05-04-2011, 11:26 AM	#1
reddemon73 Major 103 Rep 1,392 Posts Drives: 2014 BMW 435 Join Date: Jan 2008 Location: Seattle iTrader: (1)	Need Members Inputs Hello fellow members, Sponsored vendors on this board have been very helpful and I have purchased products and received great services. Here is the situation. I ordered several products from a vendor and received the wrong product. The vendor was very prompt in getting me the corrected product. He/she told me to hang on to the original product and will let me know what to do. I asked the vendor to just send me a returned label so I can send it back to the vendor. I received an email about a day ago asking if I can send the product to another person and the vendor will reimburse me back the postage fees. I want to be helpful and all but is this asking too much of a customer? I would have to take time off work, box up the product, go down to UPS/FedEx/USPS, wait in line, and send out the product. The vendor want me to send this our ASAP. What would you do in my situation? Thanks. __________________ 2014 435i M Sport //AW, CR//premium, tech, lightening pkgs//20% tint//full clear bra//ppk//blk grills//20" Vertini wheels//digital gauge//Apple Carplay//MPE with catted DP//VSRF charge pipe//Wagner FMIC//
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05-14-2011, 02:08 AM	#2
number1draftpick Second Lieutenant 14 Rep 244 Posts Drives: 328i Join Date: Nov 2010 Location: Bellevue, WA iTrader: (2)	Is it possible for the Vendor to schedule a pickup so you wouldnt be any more inconvenienced than if you were using a return label?
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05-14-2011, 02:16 AM	#3
M340i Pride Lieutenant Colonel 209 Rep 1,712 Posts Drives: 2020 BMW M340i Join Date: Nov 2010 Location: Los Angeles, CA iTrader: (1)	yes, I dont think you should even be asked about doing that for them. its their job and no matter how prompt they were in getting you the corrected product, they are wrong to ask you to do THEIR job. its unthinkable. if we truly get down to policy or law or protocal (whichever we call it), they need not only to pay you postage, they have to pay you your WAGES, because you worked for them, no matter how short or temporary it might be. so ask them to pay you few hours of wages plus all the reimbursement! I am sure they are violating some kind of labor laws by even asking you this. i know you want to be a good person but yes, they crossed the line by asking to do this to a customer.
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05-14-2011, 02:20 AM	#4
JayKay335i Banned 189 Rep 5,046 Posts Drives: ///M323 DCT Join Date: Apr 2009 Location: North Dakota; its best DUHHHHHH iTrader: (1)	Its wrong. But chances are your ish came from somewhere in Asia I'm assuming. Tell them to email you a shipping label and you'll put it on your door step and schedule a pickup. Otherwise theyre SOL.
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05-14-2011, 06:58 AM	#6
ChasVS Colonel 40 Rep 2,431 Posts Drives: 2012 MB ML350 Bluetec Join Date: Aug 2009 Location: Central FL iTrader: (10)	Just have them Paypal you the cost of shipping to the new customer and print out the label and call for a pickup. You can even order shipping supplies from the post office on-line. Sure it's an inconvenience but if it's too much for yo then tell them so. __________________ My speeding isn't the problem. It's the Slow Folks ahead of me that cause accidents!
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