[JoeDirte]

I was trying to pull off my rear view mirror, by thinking it was on a ball and socket hinge. As i just barely, just ever so slightly pulled it my windshield cracked. The weird thing is that i seriously just barely pulled it. Maybe the heat made the windshield more prone to cracking. So what can i do now, would that be under warranty? or could insurance take care of that? I would think that windshield would be really strong and be able to withstand that.

[mike3000fl]

be thankful you are in florida. call insurance, its covered. get OEM glass from dealer. if you go cheap to get the free steaks (alot of glass companies run a scam where they want you to bust your own window, they fix it and bill your insurance, you get a box of steaks for free for your effort, glass company gets paid) you might end up with a windshield that doesnt seal right or has a bad rain sensor.

if its smaller than a certain size insurance will want you to repair it with acrylic before they attempt to replace. this could work but i would rather a new windshield, couple gently thumps should spread the crack enough to make it unrepairable.

you could try the warranty aspect with the dealer as it sounds like you didnt pull it hard, it's going to be up to them and whether they like you or not.

[mike3000fl]

read me....
http://www.bmwtis.com/tsb/bulletins/...p/b513508g.htm

cracks are in 3 groups for bmwna coverage....

basically any crack from outside isn't covered

anything from excessive force inside is not covered

stress cracks will be given consideration....you will have to claim that it broke while going over a railroad track or speedbump, and frame flexing did it

2 questions..
DOES the crack touch an outside edge of the windshield above or near the mirror????
ALSO does the car have less than 10,000 miles???
if you can answer yes to both those you have a strong case. if you can't answer yes to the first, tap it with your fist until you can, lol.

if it's obvious that the crack is from the mirror being adjusted you might be screwed and have to go the insurance route unless you can somehow convince them that the glass was stressed and broke too easily with the minor adjustment that you made.

dealer shouldn't give a shit, they just want to get paid, doesn't matter if you pay out of pocket, or they bill BMWNA under warranty, or thru insurance, if you bitch enough they might tell BMWNA it is a stress crack. Print the above TIS and show it to them, see if they can make it happen, slip the SA a $50 and call it a day.

[oner]

You got PM.

[bsamoul]

Originally Posted by oner

This is what you do at the dealer

1) Tell them you were adjusting your rearview mirror while you were driving.

2) Tell them you heard a loud pop and didn't know what happened.

3) Play dumb and then say when you were driving you saw the crack and thought it might have been a rock but when you stopped to check the crack was from the inner side of the windshield.

4) Get yourself a new windshield covered under warranty.

And make step 5 deleting this thread so BMW doesn't read this, which they do on occasion.

[JoeDirte]

Thanks to all for the replies. The crack is from the inside and the crack does touch the rubber lining and is also spreading fast. My car has 23,000 miles.