[vasillalov]

Folks,

I ordered some products from ARdesign last weekend. I've tried sending PM and an email to AR design just to get basic information about the status of my order.

So far, I've not received even a response back stating: "Hey, we've got your order, we are working on it." I got nothing in response so far.

Is this normal? I am not worried at all about AR as a company because I already know they are a reputable vendor not only here but in the VW/AUDI community as well.

Its just that I am anxious to get any information about my order. I spent a lot of money (over $2500) and I'd like to have an idea what's what....

Thanks

[kjrulz]

what did you buy?

[E92White]

Originally Posted by vasillalov

Folks,

I ordered some products from ARdesign last weekend. I've tried sending PM and an email to AR design just to get basic information about the status of my order.

So far, I've not received even a response back stating: "Hey, we've got your order, we are working on it." I got nothing in response so far.

Is this normal? I am not worried at all about AR as a company because I already know they are a reputable vendor not only here but in the VW/AUDI community as well.

Its just that I am anxious to get any information about my order. I spent a lot of money (over $2500) and I'd like to have an idea what's what....

Thanks

Have you tried calling them over the phone ? I called the other day and they picked up right away..spoke to Andrew...nice guy.

[vasillalov]

Originally Posted by E92White

Have you tried calling them over the phone ? I called the other day and they picked up right away..spoke to Andrew...nice guy.

That I've not done yet. Yes, Andrew has been very nice to deal with previously. I sent him an email couple of days ago but still no response. I'll probably give them a buzz some time tomorrow, if I don't hear from them soon.

@kjrulz:

Bunch of stuff!

[bulldog_yyc]

let me get this straight - you made a thread to complain about a vendors slow reply to your email/PM? If it was really important, why don't you give them a call? I once talked to Andrew for almost an hour on the phone about some of their new products etc; he was very helpful and it was a Saturday.

[Kevin@AKMotorwerk]

Originally Posted by vasillalov

Folks,

I ordered some products from ARdesign last weekend. I've tried sending PM and an email to AR design just to get basic information about the status of my order.

So far, I've not received even a response back stating: "Hey, we've got your order, we are working on it." I got nothing in response so far.

Is this normal? I am not worried at all about AR as a company because I already know they are a reputable vendor not only here but in the VW/AUDI community as well.

Its just that I am anxious to get any information about my order. I spent a lot of money (over $2500) and I'd like to have an idea what's what....

Thanks

try pming cory@ARdesign, andrew has been very busy on the shop end of it.

[TurboSid]

Originally Posted by E92White

Have you tried calling them over the phone

Originally Posted by vasillalov

That I've not done yet.

[import36]

they're extremely busy right now......................................... buildin' my catless downpipes

[Qmax03]

yea its best to call them... i was in the same boat as you.. never realy got a respond back via pm or e-mail... but when i called andrew was there.

I got my stuff. and it was GREAT lol

[vasillalov]

Originally Posted by turkish335

let me get this straight - you made a thread to complain about a vendors slow reply to your email/PM? If it was really important, why don't you give them a call? I once talked to Andrew for almost an hour on the phone about some of their new products etc; he was very helpful and it was a Saturday.

No, you have it wrong. I did not complain! I simply asked if this was normal or not? There are small vendors who use all of their staff to manufacture products which makes them very busy. There are companies who have dedicated customer support staff that answer inquiries like that. Since I don't know enough about the inner workings of A/R as a company, I simply decided to ask the fellow consumers of their products on this board about their experiences.

Like I said, I will give them a call tomorrow.

[Bimmer This]

AR had been pretty busy these days. I know he has beentrying to find more help so that he can catch up w/ orders. Just have a little more patience, I'm sure they'll contact you soon.

[TigerDejan]

Originally Posted by vasillalov

Folks,

I ordered some products from ARdesign last weekend. I've tried sending PM and an email to AR design just to get basic information about the status of my order.

So far, I've not received even a response back stating: "Hey, we've got your order, we are working on it." I got nothing in response so far.

Is this normal? I am not worried at all about AR as a company because I already know they are a reputable vendor not only here but in the VW/AUDI community as well.

Its just that I am anxious to get any information about my order. I spent a lot of money (over $2500) and I'd like to have an idea what's what....

Thanks

+1 on that
its kind of hard to come in contact with andrew , and i even sent cory som pm's but he havent responded.

i've waited 4weeks for my dps and ic now ... i got my tracking id , but no status has been updated in 5 days ...
am also worried since i've spent alot of money ...

[ar design]

Hey guys - we are here, just running a little slow. Juggling a move into a much larger shop, bringing on new staff, and we have been absolutely FLOODED with orders to boot. I've told EVERYONE that has ordered downpipes that it is currently a 2-3 week wait MINIMUM. Everything is hand-fabbed in house, one at a time. Qualtiy takes time - and lots of it. Still working on importing some Elves from the North Pole, but so far we have had little luck recruiting the elusive little creatures.....

Originally Posted by vasillalov

Folks,

I ordered some products from ARdesign last weekend. I've tried sending PM and an email to AR design just to get basic information about the status of my order.

So far, I've not received even a response back stating: "Hey, we've got your order, we are working on it." I got nothing in response so far.

Is this normal? I am not worried at all about AR as a company because I already know they are a reputable vendor not only here but in the VW/AUDI community as well.

Its just that I am anxious to get any information about my order. I spent a lot of money (over $2500) and I'd like to have an idea what's what....

Thanks

I sent you a reply this morning, let me know if you have any other questions.

Originally Posted by E92White

Have you tried calling them over the phone ? I called the other day and they picked up right away..spoke to Andrew...nice guy.

Phone is usually the best way to get a hold of us at this point - I get flooded with e-mails and PMs, can get a bit overwhelming at times

Originally Posted by turkish335

let me get this straight - you made a thread to complain about a vendors slow reply to your email/PM? If it was really important, why don't you give them a call? I once talked to Andrew for almost an hour on the phone about some of their new products etc; he was very helpful and it was a Saturday.

The problem is, once you get a hold of me, sometimes I just won't shut up.....

Originally Posted by Bimmer This

AR had been pretty busy these days. I know he has beentrying to find more help so that he can catch up w/ orders. Just have a little more patience, I'm sure they'll contact you soon.

Originally Posted by TigerDejan

+1 on that
its kind of hard to come in contact with andrew , and i even sent cory som pm's but he havent responded.

i've waited 4weeks for my dps and ic now ... i got my tracking id , but no status has been updated in 5 days ...
am also worried since i've spent alot of money ...

We've replied to all your PMs, as has the vendor you bought from (Mike) as far as I am aware. I believe he told you that USPS tracking sucks royally. Hang tight, your stuff will arrive.

[vasillalov]

^^
Thank you for the update! I'll check my emails and such...

[Hunter399]

AR is a little slow at getting orders out only because of the huge demand on their products.

The make the best stuff so it just takes time

It will be worth the wait I can assure you!

[ar design]

Originally Posted by Hunter399

AR is a little slow at getting orders out only because of the huge demand on their products.

The make the best stuff so it just takes time

It will be worth the wait I can assure you!

Thanks Hunter. The demand definitively has been overwhelming!

[import36]

USPS tracking is the worst. by the time i actually get an update from the system...the product has already arrived at the house.

the AE exhaust in my garage is patiently waiting for its soulmate!! (catless AR dps)

[cn555ic]

Andrew is one of the better vendors on this forum...Back orders happen when the demand is high and that seems to be the problem, which is a good thing!

[StartupJunkie]

Hey Folks,

Its well worth the wait and AR is right, quality sometimes takes time.

I'm 99.999% confident your installer will vouch for how good the product is after the installation ... weld-wise and fitment. I won't mention any of the other downpipe vendors out there, but my installer always bitches out the customers for bring those units in.

I've also got the AR linelock ... another quality piece of craftsmanship.

I'm looking at their oil-cooler kit now.

Junk

[TigerDejan]

Originally Posted by import36

USPS tracking is the worst. by the time i actually get an update from the system...the product has already arrived at the house.

the AE exhaust in my garage is patiently waiting for its soulmate!! (catless AR dps)

really ? :O :O

daaaamn.....then USPS REALLY sux.......
well, hope my stuffs are coming soon....but they have updated the status

[Bomis]

[QUOTE=ar design;7137054] Still working on importing some Elves from the North Pole, but so far we have had little luck recruiting the elusive little creatures.....



AR products FTW!!

Andrew, could you please pm me the best possible price for the oilcooler kit? Thanks....!

[Craig@SupremePower]

AR Design FTMFW!