A simple 1200 Miles Service and they damage my car!!!!

Mystic195 · 04-30-2009, 11:07 AM

Well I am furious right now at our local dealership and need some advice!!! I took our car in for its 1200 mile service yesterday. After leaving the car at the dealership for the whole day I picked it up around 5:30. My wife and I went to dinner right after that and when I went to open the door for her I noticed the right rear rim was curbed bad!!!!! Someone at the dealership smacked something with the tire and ground down the rim. We went back to the dealership and talked to my sales guy who gave me the managers number who has not called me back. I don't really know where to take it from here but its absolutely ridiculous that you can't even leave your car with a dealership for a simple service without it being damaged!!

Buffalo · 05-01-2009, 01:05 AM

Quote:

Originally Posted by Mystic195

Well I am furious right now at our local dealership and need some advice!!! I took our car in for its 1200 mile service yesterday. After leaving the car at the dealership for the whole day I picked it up around 5:30. My wife and I went to dinner right after that and when I went to open the door for her I noticed the right rear rim was curbed bad!!!!! Someone at the dealership smacked something with the tire and ground down the rim. We went back to the dealership and talked to my sales guy who gave me the managers number who has not called me back. I don't really know where to take it from here but its absolutely ridiculous that you can't even leave your car with a dealership for a simple service without it being damaged!!

Call BMW North America customer care

donnynsc · 05-01-2009, 02:38 AM

My previous 335i got 3 wheels kerbed by dealer when the car was book in for a warranty repair. Yours sounds not too bad, one wheels against three...

louie_perm · 05-01-2009, 11:51 AM

With my previous 335xi, I ended up with a dent in the top of my left front fender while in for service. They took it out and polished it for free--after I found it. They were going to let it go until I showed it to them, and I'm sure whoever did it knew it--probably a dropped tool.

I do a walk around before leaving the dealership, and then do a more comprehensive one when I get home. I always have to clean grease off the seats, armrests, doors, steering wheel, etc. when I get home anyway. Just did it yesterday, after having my 1,200 mile service done the day before.

It's a shame, but I'm just glad when there is no damage done, and all I have to do is clean up after them. I don't let the dealership wash it either--a recipe for scratches, which I found out the hard way.

Eliminator · 06-19-2009, 05:48 PM

Stay out of the dealerships. Rule no. 1 in my book. Way toooo many bad stories to risk it.

modbargains · 06-19-2009, 05:51 PM

Quote:

Originally Posted by Eliminator

Stay out of the dealerships. Rule no. 1 in my book. Way toooo many bad stories to risk it.

Warranty claims at the local jiffy lube?

BMWM.D. · 06-19-2009, 07:45 PM

Quote:

Originally Posted by **********s

Warranty claims at the local jiffy lube?

That is for sure, haha! Then you can have some 16 year old kid do your oil change for you with a guarantee of a damaged oil drain plug or stripped pan. Cannot tell you how many of these I have encountered.

04-30-2009, 11:07 AM	#1
Mystic195 Private 10 Rep 81 Posts Drives: 2015 MG/Black M3-IN PRODUCTION Join Date: Feb 2009 Location: Chicago, IL iTrader: (0)	A simple 1200 Miles Service and they damage my car!!!! Well I am furious right now at our local dealership and need some advice!!! I took our car in for its 1200 mile service yesterday. After leaving the car at the dealership for the whole day I picked it up around 5:30. My wife and I went to dinner right after that and when I went to open the door for her I noticed the right rear rim was curbed bad!!!!! Someone at the dealership smacked something with the tire and ground down the rim. We went back to the dealership and talked to my sales guy who gave me the managers number who has not called me back. I don't really know where to take it from here but its absolutely ridiculous that you can't even leave your car with a dealership for a simple service without it being damaged!!
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05-01-2009, 02:38 AM	#3
donnynsc Private First Class 8 Rep 133 Posts Drives: 2010 GT-R Black Edition DMG Join Date: Aug 2008 Location: UK iTrader: (3)	My previous 335i got 3 wheels kerbed by dealer when the car was book in for a warranty repair. Yours sounds not too bad, one wheels against three...
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05-01-2009, 11:51 AM	#4
louie_perm Private First Class 17 Rep 142 Posts Drives: * Join Date: Feb 2009 Location: * iTrader: (0)	With my previous 335xi, I ended up with a dent in the top of my left front fender while in for service. They took it out and polished it for free--after I found it. They were going to let it go until I showed it to them, and I'm sure whoever did it knew it--probably a dropped tool. I do a walk around before leaving the dealership, and then do a more comprehensive one when I get home. I always have to clean grease off the seats, armrests, doors, steering wheel, etc. when I get home anyway. Just did it yesterday, after having my 1,200 mile service done the day before. It's a shame, but I'm just glad when there is no damage done, and all I have to do is clean up after them. I don't let the dealership wash it either--a recipe for scratches, which I found out the hard way.
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06-19-2009, 05:48 PM	#5
Eliminator First Lieutenant 33 Rep 311 Posts Drives: 2008 M3 SSII 6M, '87 911 Join Date: Mar 2008 Location: Michigan iTrader: (0)	Stay out of the dealerships. Rule no. 1 in my book. Way toooo many bad stories to risk it.
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