10-08-2019, 06:49 PM | #1 |
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My BMW Connected remote functions don't work
Not a new topic but I had one week of remote functions working (lock/unlock/remote start) and now its three weeks not working at all no matter where my car is. I can see the status of my car so I know it is communicating but commands don’t make it.
After calling the support like I am told to have the dealer fix it as their tech support ticket lead time is 30 days.....I mean seriously This is one of the reasons I was fed up with my 16 m235i and going back and fourth between dealer and this terrible service. Anyone else had any luck with a path to fix beyond logging out uninstalling and logging back in again? Also did the update services thing in the car to no avail. |
10-08-2019, 07:20 PM | #2 | |
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Quote:
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10-09-2019, 11:41 AM | #3 |
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I'm having the exact same issue and i was also told I needed to take it to a dealer.
Now my car has been sitting at the dealer for over a week and it doesn't seem they have a clear solution. |
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10-10-2019, 02:52 PM | #5 |
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It is pretty pathetic, mine worked well the first week, then stopped working for two weeks. I sent an email to customer support, and tried all suggested steps, login in/out, delete app, etc.. Few days later it started working again on its own. Customer support replied a week later saying service is down, but by then mine was working again. I think this is their generic response.
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10-10-2019, 03:18 PM | #6 |
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There is a firm out of NJ bringing a class action lawsuit around this - citing failure to maintain service for goods paid within a reasonable timeframe, repeatedly
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10-10-2019, 03:21 PM | #7 |
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Nagel Rice LLP, found the name again - this person has posted on two different iPhone app review areas mentioning to contact them about this. I’m considering it.
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10-11-2019, 05:38 AM | #8 |
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Same problem here (Europe)
My Connected App's car data (like fuel level, total range) didn't refresh since 03.10 (8 days) ago..
I also tried logoff-logon several times w/o success. Sending any remote command failed also... The situation is the same with attempts from the web browser too (with different internet providers) Strange! Last edited by neukrisz; 10-11-2019 at 05:50 AM.. |
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10-11-2019, 08:35 AM | #9 |
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Drives: 23 X5MC
Join Date: Sep 2018
Location: San Rafael CA
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Remote 3D view works about 1/2 the time and currently voice commands don't work but all else works. This would be my biggest or most disappointing issue with the car. The h is great but far too glitchy for money paid for car
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10-14-2019, 07:05 PM | #12 |
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Remote 3D view finally works again for me today!
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10-24-2019, 11:25 AM | #13 |
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Good. I was debating bringing mine in for 5 fixes and forcing them to buy back under our local lemon law. Only way to get bmw to spend money is if they are avoiding losing more money.
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