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BMW 3-Series (E90 E92) Forum
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VRSF: Refund / Canceled Order
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08-05-2019, 01:14 PM | #1 |
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VRSF: Refund / Canceled Order
I ordered a charge pipe and pre-ordered the new downpipe offered. After asking for a tracking number I received a full refund on both items saying that the items will be delayed. I never even asked for a refund, just an update. Anyone else share this same this experience? I feel like I just floated the company $700 bucks for a few weeks without any return on investment.
In all honesty, I was very hesitant about ordering from the company and felt like I was going the cheap route and was unsure about their product. I suppose I will be going another direction. cheers |
08-05-2019, 02:14 PM | #2 |
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It's weird that there was no follow up. I ordered directly from them before. And it was all very smooth. My only complaint was that one response that I received about the CP was a bit snarky. At least it felt like it. But that maybe that's a factor of using email.
Playing devils advocate, i could see it as an attempt to put you at ease, like he's not holding your money hostage. |
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08-05-2019, 02:47 PM | #3 |
Is it the shoes!?
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I think that's normal, Many companies operate by not processing the transaction until the order is fulfilled or confirmed.
I recently ordered from x-HP and they kept the charge on my card after they contacted me and I asked them to continue with the order since it was out of stock. I ordered an out of stock item from Tire Rack and they refunded me until the product was in stock, and they contacted me beforehand to confirm I still wanted it. In the end it's just up to how each individual company does things. |
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08-05-2019, 03:14 PM | #4 |
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08-06-2019, 01:58 AM | #8 |
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Drives: 2012 Mineral White 335is
Join Date: Aug 2013
Location: Miami, FL
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That's surprising to hear. I ordered directly from them a number of years ago and was very satisfied. In fact, most do speak highly of the product and the service received.
My charge pipe arrived in a timely fashion and fitment was spot on. I do think you should have been provided with a reason because assumptions can be made and negative information can ensue and ruin a company's reputation. OP, call around and ask if anyone has one in stock before ordering or consider another vendor altogether. You can even consider a pre-owned one. Its a non-wear item so you'll be ok if you go this route. Just make sure the metal ring that clips on to the TB is included.
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'12 335is Mineral White Metallic / Saddle Brown / DCT / Nav / Cold / Premium / Convenience / H-K
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