Forgets Cell Phone Pairing

jrmMD · 06-26-2019, 05:23 PM

My X5 keeps 'forgetting' one or the other of the two cell phones my wife and I use. All is well for a few days, then suddenly one phone won't connect, and when I look, it is not listed under KNOWN DEVICES. The 'unknown' phone connects to the WiFi hotspot, and is listed as connected to WiFi, but the car seems to forget the Bluetooth pairing.

Android, S8 and S9 phones, if that makes any difference...

Called BMW Genius and deleted/unpaired from the car and phone, re-booted iDrive, and re-paired the phones. Happens again eventually.

Software update checked, nothing to update.

Any suggestions, or anyone to commiserate with me? Genius suggested taking to dealer and get Bluetooth module checked/replaced. I think a nice software upgrade would do the trick, but again, if anyone has experienced this, and replaced the Bluetooth module to fix, I would love to hear it....

Danke!

jrmMD · 06-29-2019, 04:28 PM

Update, it appears that the first phone paired stays paired, no issues. The second phone gets 'forgotten'

AlexLChi · 11-07-2019, 03:29 PM

Yep, same issue here - 2020 X5.
Two iPhones. The 1st phone is fine. The 2nd one gets dropped from the list and needs to be re-paired every few days.
I wonder if it has to do with the phone being paired to 2 different BMW's.

claykin · 11-08-2019, 05:59 AM

Take it in and have dealer upgrade your iStep level. OTA remote upgrades are way behind and it's anyone's guess when BMW might push out another one.

AlexLChi · 11-11-2019, 01:17 PM

Has anyone had any luck with a hardware or a firmware fix for this issue? My dealer claims that they have no additional firmware, other than what's available OTA.

m3bs · 01-12-2020, 01:18 PM

Mine just started doing this as well. Just had all of the updates done a couple of weeks ago.

06-26-2019, 05:23 PM	#1
jrmMD Private 28 Rep 62 Posts Drives: '19 X5 40i, '22 X7 M50i Join Date: Jun 2019 Location: Washington iTrader: (0) Garage List 2019 BMW X5 x40i [0.00] 2022 BMW X7 M50i [0.00]	Forgets Cell Phone Pairing My X5 keeps 'forgetting' one or the other of the two cell phones my wife and I use. All is well for a few days, then suddenly one phone won't connect, and when I look, it is not listed under KNOWN DEVICES. The 'unknown' phone connects to the WiFi hotspot, and is listed as connected to WiFi, but the car seems to forget the Bluetooth pairing. Android, S8 and S9 phones, if that makes any difference... Called BMW Genius and deleted/unpaired from the car and phone, re-booted iDrive, and re-paired the phones. Happens again eventually. Software update checked, nothing to update. Any suggestions, or anyone to commiserate with me? Genius suggested taking to dealer and get Bluetooth module checked/replaced. I think a nice software upgrade would do the trick, but again, if anyone has experienced this, and replaced the Bluetooth module to fix, I would love to hear it.... Danke!
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06-29-2019, 04:28 PM	#2
jrmMD Private 28 Rep 62 Posts Drives: '19 X5 40i, '22 X7 M50i Join Date: Jun 2019 Location: Washington iTrader: (0) Garage List 2019 BMW X5 x40i [0.00] 2022 BMW X7 M50i [0.00]	Update Update, it appears that the first phone paired stays paired, no issues. The second phone gets 'forgotten'
	Appreciate 1 AlexLChi0.00 Quote

11-07-2019, 03:29 PM	#3
AlexLChi Registered 0 Rep 2 Posts Drives: 2014 535i, 2020 X5 40i Join Date: Oct 2019 Location: Chicago iTrader: (0)	Yep, same issue here - 2020 X5. Two iPhones. The 1st phone is fine. The 2nd one gets dropped from the list and needs to be re-paired every few days. I wonder if it has to do with the phone being paired to 2 different BMW's.
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11-08-2019, 05:59 AM	#4
claykin Brigadier General 1588 Rep 4,551 Posts Drives: various BMW Join Date: Nov 2009 Location: Florida iTrader: (0)	Take it in and have dealer upgrade your iStep level. OTA remote upgrades are way behind and it's anyone's guess when BMW might push out another one. __________________ 2023 840GC \| 2021 740i \| 2019 X3
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11-11-2019, 01:17 PM	#5
AlexLChi Registered 0 Rep 2 Posts Drives: 2014 535i, 2020 X5 40i Join Date: Oct 2019 Location: Chicago iTrader: (0)	Has anyone had any luck with a hardware or a firmware fix for this issue? My dealer claims that they have no additional firmware, other than what's available OTA.
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01-12-2020, 01:18 PM	#6
m3bs Captain 62 Rep 657 Posts Drives: 95 S54 M3, X5, GT4, GR Corolla Join Date: Feb 2008 Location: North Augusta, SC iTrader: (1)	Mine just started doing this as well. Just had all of the updates done a couple of weeks ago.
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