[longbeachbluem2]

I know the M2 doesn't use 0W-20...

Took the car into dealer this morning for its second annual service. Upon signing the receipt, I notice it reads:

ENGINE OIL SERVICE
Cause: Retail Price $144.95. Today's service is "NO CHARGE" and is covered under your BMW "
P/N - 11-42-7-854-445 - SET OIL-FILTER ELEMENT:114010
P/N - 83-21-2-455-134 - BMW GROUP LL-14 FE+ 0W-20
9463 PERFORM OIL SERVICE WITH RESET. SHOP SUPPLIES USED TO ERFORM JOB. 2 PAIRS GLOVES $.57. WASHER FLUID $3.00. POWER STEERING FLUID $1.05. ANTIFREEZE $1.75. BRAKE CLEAN $2.42. PAPER TOWELS $.10. FLOOR CLEANER $.50. ABSORBENT PADS $.25. SHOP RAGS $.35

Was told by several service members that this was some "new oil" and that "BMW has made a shift and this is what the cars require now". My main service adviser checked under the hood and agreed that at least 0W-30 is what's recommended on the car. After calling the parts desk/service bay he confirmed 0W-30 was what they used ("the pump and containers of 0W-20 are further from in the service bay, and there was no way they went all the way over to it to fill the car").

WWYD in this situation? They claim it's just an error on the invoice and I can "always come back if I have problems"...

Yes I know how to do oil changes (put the car away before the winter with fresh oil). Just figured I would at least have the car serviced and have its records in the system. TIA

[heavyD^2]

Man I don't like the idea of 0W-20 at all in an engine that was designed for 30/40 weight oil. Until you get some real answers from BMW I wouldn't push your car that hard.

[CTSean]

N55 is not supposed to have LL14 oil in it. I'd take it back and demand a re-do.

https://www.newtis.info/tisv2/a/en/f...supply/1PSryV8

edit - OK I read a little better. I would have a very hard time trusting "they definitely wouldn't have actually gone and got 0w20" and it actually has the right oil in it.

[chris719]

Originally Posted by longbeachbluem2

I know the M2 doesn't use 0W-20...

Took the car into dealer this morning for its second annual service. Upon signing the receipt, I notice it reads:

ENGINE OIL SERVICE
Cause: Retail Price $144.95. Today's service is "NO CHARGE" and is covered under your BMW "
P/N - 11-42-7-854-445 - SET OIL-FILTER ELEMENT:114010
P/N - 83-21-2-455-134 - BMW GROUP LL-14 FE+ 0W-20
9463 PERFORM OIL SERVICE WITH RESET. SHOP SUPPLIES USED TO ERFORM JOB. 2 PAIRS GLOVES $.57. WASHER FLUID $3.00. POWER STEERING FLUID $1.05. ANTIFREEZE $1.75. BRAKE CLEAN $2.42. PAPER TOWELS $.10. FLOOR CLEANER $.50. ABSORBENT PADS $.25. SHOP RAGS $.35

Was told by several service members that this was some "new oil" and that "BMW has made a shift and this is what the cars require now". My main service adviser checked under the hood and agreed that at least 0W-30 is what's recommended on the car. After calling the parts desk/service bay he confirmed 0W-30 was what they used ("the pump and containers of 0W-20 are further from in the service bay, and there was no way they went all the way over to it to fill the car").

WWYD in this situation? They claim it's just an error on the invoice and I can "always come back if I have problems"...

Yes I know how to do oil changes (put the car away before the winter with fresh oil). Just figured I would at least have the car serviced and have its records in the system. TIA

Maybe you can sample it from the oil filter housing and send to Blackstone to confirm the viscosity. If it's 20 you can give them proof.

Or, you can just call and yell a lot and make them redo it. Probably easiest. I would want them to show they rectified it in the service records for the car...

[M2C89]

Originally Posted by chris719

Maybe you can sample it from the oil filter housing and send to Blackstone to confirm the viscosity. If it's 20 you can give them proof.

Or, you can just call and yell a lot and make them redo it. Probably easiest. I would want them to show they rectified it in the service records for the car...

Or they can do nothing and pretend on paper they did.

[chris719]

Originally Posted by M2C89

Or they can do nothing and pretend on paper they did.

Which is why I'd probably do it myself, but I wouldn't want the records showing it had the wrong oil in it.

[longbeachbluem2]

Originally Posted by heavyD^2

Man I don't like the idea of 0W-20 at all in an engine that was designed for 30/40 weight oil. Until you get some real answers from BMW I wouldn't push your car that hard.

heavyD^2 Neither did I. Drove it home like a grandma lol. Luckily the car isn't a daily as I walk to work, but still waiting on a call with those "real answers"...

Originally Posted by chris719

Which is why I'd probably do it myself, but I wouldn't want the records showing it had the wrong oil in it.

CTSean M2C89 chris719 This was my thinking too. Didn't have any more time to waste at the dealer (~3 hours even though I had an appointment), and wasn't convinced they'd actually change it yesterday. At this point I do want the records corrected but will probably end up still changing it to be sure. Cheap insurance but a shame cause I know it had new and correct oil before the winter.

[heavyD^2]

Yeah I would just change it even if it's on my own dime for piece of mind. I don't trust dealerships at all.

[gsrbri]

Just have them change it to 0W-30. I'm sure they will assist

[Brandt51]

What was the final outcome?

[MZWIE]

0W-30 is indeed the correct viscosity. MOBIL1 and Valvoline have it.

[longbeachbluem2]

Originally Posted by Brandt51

What was the final outcome?

I ended up changing it with OEM 0W-30... haven't sent in the Blackstone oil analysis yet (kind of a Schrödinger's cat situation - the sample is both the right and wrong oil at the same time haha). Dealer offered another service in future and was extremely apologetic. Just better knowing it has the right stuff in there when using the car as intended

[5.M0NSTER]

Here in Germany BMW put this in my M2. I asked for an extra bottle so I can top off with the right stuff.

I would not accept 20 or 30 weight oil in its place.