Three weeks for a warranty work appointment!

Jamese93 · 03-05-2019, 03:13 AM

Surely the above is not normal? I bought a car which unsurprisingly seems to have been through the used car check with Stevie Wonder.

London based dealers, but considering one element of what needs addressing is the tracking you would have thought they would be a bit keener to help out?

Or has the EGR recall swamped most dealers?

Lorcan · 03-05-2019, 04:15 AM

London dealers are always swamped.

kitster · 03-05-2019, 04:21 AM

Car back from Stephen James (Woolwich) for some warranty work. Only had to wait 1 week for an appointment.

Abzynthe · 03-05-2019, 05:04 AM

I bet the egr recall will have stretched most dealers quite a bit.

TouringPleb · 03-05-2019, 05:24 AM

If you've recently bought the car, try going through your salesman. He might be able to put some pressure on the service dept to get it in quicker.

Steven1077 · 03-05-2019, 05:43 AM

Had the same thing with my mini, then it took 6 weeks to get the part!

KTE · 03-05-2019, 06:14 AM

5 weeks for initial appointment, they fucked it up.
Another 4 weeks for the second booking elsewhere...
This was with the request of a loan car, otherwise it was 2-3 weeks. Subjectively safety related items, but didn’t speed anything up.

Jamese93 · 03-06-2019, 04:55 PM

Seems as if it's normal then. Although I threw a subtle fit about some works being related to safety and would damage other parts if not fixed, that seemed to buck them up pretty fast.... going in on Monday. Let's see if the fix the issues now or whether it's time for my next fit ðŸ™ƒ

03-05-2019, 03:13 AM	#1
Jamese93 Lieutenant 56 Rep 427 Posts Drives: 640d Gran Coupe M-Sport Join Date: Sep 2008 Location: Borough, London iTrader: (0)	Three weeks for a warranty work appointment! Surely the above is not normal? I bought a car which unsurprisingly seems to have been through the used car check with Stevie Wonder. London based dealers, but considering one element of what needs addressing is the tracking you would have thought they would be a bit keener to help out? Or has the EGR recall swamped most dealers?
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03-05-2019, 04:15 AM	#2
Lorcan The artist formerly known as AC Schnitzer UK 3609 Rep 4,518 Posts Drives: The Yellow Peril Join Date: Apr 2013 Location: Norfolk UK iTrader: (0)	London dealers are always swamped.
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03-05-2019, 04:21 AM	#3
kitster Lieutenant Colonel 541 Rep 1,894 Posts Drives: G31 M Sport Join Date: Oct 2012 Location: London, UK iTrader: (0)	Car back from Stephen James (Woolwich) for some warranty work. Only had to wait 1 week for an appointment.
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03-05-2019, 05:04 AM	#4
Abzynthe Colonel 1388 Rep 2,127 Posts Drives: BMW 440i Gran Coupe LCI Join Date: Jan 2017 Location: UK iTrader: (0)	I bet the egr recall will have stretched most dealers quite a bit. __________________ Previous: 2010 F01 740d M Sport \| 2015 F36 420d M Sport Current: 2018 F36 440i M Sport (Stage 1 BM3, xHP stage 3)
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03-05-2019, 05:24 AM	#5
TouringPleb Brigadier General 4372 Rep 4,230 Posts Drives: SRB 440i GC Join Date: Jan 2014 Location: Cambs iTrader: (0)	If you've recently bought the car, try going through your salesman. He might be able to put some pressure on the service dept to get it in quicker.
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03-05-2019, 05:43 AM	#6
Steven1077 Lieutenant Colonel 240 Rep 1,756 Posts Drives: M140i Join Date: Jan 2014 Location: London England iTrader: (0)	Had the same thing with my mini, then it took 6 weeks to get the part!
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03-05-2019, 06:14 AM	#7
KTE First Lieutenant 82 Rep 351 Posts Drives: A slow car Join Date: Oct 2018 Location: England iTrader: (0)	5 weeks for initial appointment, they fucked it up. Another 4 weeks for the second booking elsewhere... This was with the request of a loan car, otherwise it was 2-3 weeks. Subjectively safety related items, but didn’t speed anything up.
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03-06-2019, 04:55 PM	#8
Jamese93 Lieutenant 56 Rep 427 Posts Drives: 640d Gran Coupe M-Sport Join Date: Sep 2008 Location: Borough, London iTrader: (0)	Seems as if it's normal then. Although I threw a subtle fit about some works being related to safety and would damage other parts if not fixed, that seemed to buck them up pretty fast.... going in on Monday. Let's see if the fix the issues now or whether it's time for my next fit ðŸ™ƒ
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