BMW Genius Help by Telephone

rmorin1249 · 03-03-2019, 08:47 AM

I'm trying to avoid the 3 hour round trip back to my dealer for a follow up Genius session. He was unable to activate my profile and set up my Digital Card at delivery. I am not having any other issues with the car so I was considering calling the Genius number to see if they can assist me in setting up my profile and getting me set up in BMW Connected. I have an account and I can see the X5 in my account. Is this a good idea and what information do I need to have when I call the Genius telephone number? Thanks.

TurtleBoy · 03-03-2019, 09:17 AM

I'm sure they could help you but you can probably do it by yourself. Just switch to the guest profile and then back to your profile. It should prompt you to log in, enter your username/email and password for your connected account and you should be good to go.

rmorin1249 · 03-03-2019, 09:20 AM

Do this in the car not my phone, right? Does the engine need to running?

TurtleBoy · 03-03-2019, 11:38 AM

Correct, in the car. Mine wasn't running when I did it to clear up my login. You can already log in from your phone and the web site, correct? Every time you start your car does it ask for a login or mention that you are not logged in?

rmorin1249 · 03-03-2019, 11:50 AM

Yes I can login from my phone. I've never seen any reminder when I start the vehicle.

I also still see the vehicle I traded when I login as well as the X5.

robby818 · 03-03-2019, 05:20 PM

First, setup your bmw connected account from your computer. Note the password you create. Second, go to your X5 and delete any profiles that are currently installed. Third, create a new profile on your X5 using the email address and password from step 1.

rmorin1249 · 03-03-2019, 05:23 PM

Thanks. I'll give it a try tomorrow unless I have to pull it out if the garage. Having a snowstorm and will be busy clearing sidewalks and driveway. Will I be using satellite signal or cellular network?

TurtleBoy · 03-03-2019, 05:26 PM

Quote:

Originally Posted by rmorin1249

Yes I can login from my phone. I've never seen any reminder when I start the vehicle.

I also still see the vehicle I traded when I login as well as the X5.

It should ask you to log in if it is not logged in although someone else posted the other week that their's does not allow them to log in as there is no place to enter the username and password. Others that have had the problem were able to just go to guest and back without having to delete the profile so this way you don't lose any settings.

If you don't get asked to log in and can't find the login page you probably want to call them before deleting the profile unless you don't have any settings saved or career about the settings you have saved.

Here is a video on creating a profile in case you have to.

rmorin1249 · 03-03-2019, 05:39 PM

No profile in the car. It says guest. I think I'll call the Genius # and get some advice. I have aBMW Connected account

TurtleBoy · 03-03-2019, 06:01 PM

Quote:

Originally Posted by rmorin1249

No profile in the car. It says guest. I think I'll call the Genius # and get some advice. I have aBMW Connected account

That is great, then it should be a pretty straightforward process. Just follow the steps in the video and you should be good to go in a few minutes.

rmorin1249 · 03-03-2019, 06:12 PM

Great. Thanks.

rmorin1249 · 03-03-2019, 06:14 PM

Can I also activate the digital key card?

TurtleBoy · 03-03-2019, 07:58 PM

Quote:

Originally Posted by rmorin1249

Can I also activate the digital key card?

Yes, once you have your profile in there you can associate your key and digital key with the profile. I'm not sure if it shows the digital key on the video or not, haven't watched it but these steps should do it.

rmorin1249 · 03-03-2019, 08:28 PM

You have been very helpful. Really appreciate it.

rmorin1249 · 03-04-2019, 12:06 PM

SUCCESS! I successfully created my profile, activated my digital key card, rebooted iDrive and updated my apps. Now have weather and news apps. All is well. Thanks to Turtleboy and others for their help. Also tried Remote Start. Works perfectly. Tried turning off engine with fob and it did not work.

liebo11 · 03-30-2019, 12:59 PM

Quote:

Originally Posted by TurtleBoy

Yes, once you have your profile in there you can associate your key and digital key with the profile. I'm not sure if it shows the digital key on the video or not, haven't watched it but these steps should do it.

Hey I know this thread is old but is it possible that my wife could have a profile with my key and vice versa? Or would it really just be setting the memory seat 1 and 2?

Thanks in advance.

TurtleBoy · 03-30-2019, 01:39 PM

Quote:

Originally Posted by liebo11

Hey I know this thread is old but is it possible that my wife could have a profile with my key and vice versa? Or would it really just be setting the memory seat 1 and 2?

I think a key can only be associated with one profile or else it wouldn't know which one to use. I would think you have two options, either use one profile and the Memory 1 and 2 options for her and you or else don't associate any keys and chose the profile each time you use the car. To me the first option would probably be easier but it would depend on how often you guys are switching drivers/keys like that.

Maybe someone else has a better idea.

03-03-2019, 08:47 AM	#1
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	BMW Genius Help by Telephone I'm trying to avoid the 3 hour round trip back to my dealer for a follow up Genius session. He was unable to activate my profile and set up my Digital Card at delivery. I am not having any other issues with the car so I was considering calling the Genius number to see if they can assist me in setting up my profile and getting me set up in BMW Connected. I have an account and I can see the X5 in my account. Is this a good idea and what information do I need to have when I call the Genius telephone number? Thanks. __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
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03-03-2019, 09:17 AM	#2
TurtleBoy General 13223 Rep 19,708 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	I'm sure they could help you but you can probably do it by yourself. Just switch to the guest profile and then back to your profile. It should prompt you to log in, enter your username/email and password for your connected account and you should be good to go.
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03-03-2019, 09:20 AM	#3
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	Do this in the car not my phone, right? Does the engine need to running? __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
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03-03-2019, 11:38 AM	#4
TurtleBoy General 13223 Rep 19,708 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Correct, in the car. Mine wasn't running when I did it to clear up my login. You can already log in from your phone and the web site, correct? Every time you start your car does it ask for a login or mention that you are not logged in?
	Appreciate 0 Quote

03-03-2019, 11:50 AM	#5
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	Yes I can login from my phone. I've never seen any reminder when I start the vehicle. I also still see the vehicle I traded when I login as well as the X5. __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 0 Quote

03-03-2019, 05:20 PM	#6
robby818 Lieutenant 265 Rep 479 Posts Drives: M2 Join Date: Jun 2016 Location: L.A. iTrader: (0)	First, setup your bmw connected account from your computer. Note the password you create. Second, go to your X5 and delete any profiles that are currently installed. Third, create a new profile on your X5 using the email address and password from step 1.
	Appreciate 0 Quote

03-03-2019, 05:23 PM	#7
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	Thanks. I'll give it a try tomorrow unless I have to pull it out if the garage. Having a snowstorm and will be busy clearing sidewalks and driveway. Will I be using satellite signal or cellular network? __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 0 Quote

03-03-2019, 05:39 PM	#9
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	No profile in the car. It says guest. I think I'll call the Genius # and get some advice. I have aBMW Connected account __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 0 Quote

03-03-2019, 06:12 PM	#11
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	Great. Thanks. __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
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03-03-2019, 06:14 PM	#12
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	Can I also activate the digital key card? __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 0 Quote

03-03-2019, 08:28 PM	#14
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	You have been very helpful. Really appreciate it. __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 1 TurtleBoy13222.50 Quote

03-04-2019, 12:06 PM	#15
rmorin1249 Lieutenant Colonel 817 Rep 1,785 Posts Drives: 2019 X5 MSport 40i Join Date: Jan 2019 Location: Hagerstown MD iTrader: (0)	SUCCESS! I successfully created my profile, activated my digital key card, rebooted iDrive and updated my apps. Now have weather and news apps. All is well. Thanks to Turtleboy and others for their help. Also tried Remote Start. Works perfectly. Tried turning off engine with fob and it did not work. __________________ COL(Ret), US Army Hagerstown MD 2019 X5 40i MSport Alpine White/Coffee (my 13th BMW) 2015 Mercedes SL400; 2009 Lexus RX350
	Appreciate 1 TurtleBoy13222.50 Quote