Cooper Reading Dealer Feedback

jasonjo · 02-21-2019, 09:32 PM

Hi All,

Not sure if this is good etiquette or not, but for those that have used Cooper Reading BMW service department, do you have any feedback?

I bought my car from them and used their service department for the first time this week and things haven't gone that great thus far

Just curious if I got unlucky, or is this the norm?

Thanks

JJ

335d Rocco · 02-21-2019, 11:46 PM

I wouldn’t use them for a variety of reasons, namely the balls up they made of repairing my last BMW & also the fact the are ridiculously expensive compared to another dealer 30 mins down the road.

If Cooper Reading were my only choice I’d use a specialist, can’t stand them.

coopersim · 02-22-2019, 12:33 AM

I’ve had a variety of issues latest being it took two months to repair my i3 and generally mixed experience about the level of customer service unless you press management hard.

chris-c · 02-22-2019, 01:39 AM

I was treated terribly when I was first looking for a car.
I was treated terribly when I had work done.
I was treated terribly when I needed extra work done.

I now refuse to go there and go to Hook BMW.

Cooper Reading are too big for their boots

Soul_Glo · 02-22-2019, 02:36 AM

No way mate. My car came back with scratches on the bonnet. The bonnet was resprayed. The blamed a local fox. The respray wasn't perfect. I haven't been back since.

Avoid!

Soul_Glo · 02-22-2019, 02:39 AM

Quote:

Originally Posted by chris-c

I was treated terribly when I was first looking for a car.
I was treated terribly when I had work done.
I was treated terribly when I needed extra work done.

I now refuse to go there and go to Hook BMW.

Cooper Reading are too big for their boots

Their brand manager is a cunt. When I bought my E92. The windscreen was pitted. No response. I got trading standards involved. He left me a shouting voicemail about why he was being quoted the sale of goods act... You couldn't download in those days as you can now on an iPhone. I wish I had somehow managed to save it.

mikeoz · 02-22-2019, 04:29 AM

Quote:

Originally Posted by Chelsea_Tractor

No way mate. My car came back with scratches on the bonnet. The bonnet was resprayed. The blamed a local fox. The respray wasn't perfect. I haven't been back since.

Avoid!

To be fair the Met Police had a Team of Detectives looking for a person who was mutilating cats....that turned out to be the Cooper Reading BMW Fox also...

That Fox needs locking up in my Nick...Menace

Soul_Glo · 02-22-2019, 06:10 AM

Quote:

Originally Posted by mikeoz

Quote:

Originally Posted by Chelsea_Tractor

No way mate. My car came back with scratches on the bonnet. The bonnet was resprayed. The blamed a local fox. The respray wasn't perfect. I haven't been back since.

Avoid!

To be fair the Met Police had a Team of Detectives looking for a person who was mutilating cats....that turned out to be the Cooper Reading BMW Fox also...

That Fox needs locking up in my Nick...Menace

:

RENT-A-GOAT · 02-22-2019, 09:09 AM

This is what came to mind when you mentioned the Cooper Reading Fox

mikeoz · 02-22-2019, 10:08 AM

Quote:

Originally Posted by RENT-A-GOAT

This is what came to mind when you mentioned the Cooper Reading Fox

Thats Him..... The Croydon Cat KILLER

isleaiw1 · 02-22-2019, 10:44 AM

Probably best not show this thread to my son in law who may or may not work for the parent company of Cooper BMW....

335d Rocco · 02-22-2019, 10:50 AM

Quote:

Originally Posted by isleaiw1

Probably best not show this thread to my son in law who may or may not work for the parent company of Cooper BMW....

Show it to him, maybe the parent company will be interested to see what people think of Coopers, they sure as hell don’t care themselves.

Soul_Glo · 02-22-2019, 10:57 AM

You can also tell him that the sales manager is easy to bribe. A bottle of vsop cognac can get you some good will. I wish I had stolen the sales manual in cooper reading. It was laying in open view. Step by step guide on how to squeeze a customer and what to say if the customer is bargaining hard. Idiot proof instructions.

isleaiw1 · 02-22-2019, 11:01 AM

Quote:

Originally Posted by 335d Rocco

Show it to him, maybe the parent company will be interested to see what people think of Coopers, they sure as hell don’t care themselves.

I will be mentioning it - think they are aware that they have some issues. I know that they are struggling with resourcing service functions currently - one of the problems he is working on....

chris-c · 02-22-2019, 11:40 AM

I complained to Cooper Reading then complained to BMW UK who didnt seem shocked when I told them the offending garage.

RENT-A-GOAT · 02-22-2019, 11:55 AM

Quote:

Originally Posted by 335d Rocco

Quote:

Originally Posted by isleaiw1

Probably best not show this thread to my son in law who may or may not work for the parent company of Cooper BMW....

Show it to him, maybe the parent company will be interested to see what people think of Coopers, they sure as hell don’t care themselves.

iirc when I purchased my old E91 from Coopers in Colchester (who were absolutely brilliant btw) the parent company was inchcape who when I had VWs were the only dealership to be fair and decent at the time. As franchises the dealerships are only as good as the management and we all know if you have that the staff below work hard for them and there's a sense of pride. Same as any business really.

TodmordenLad · 02-22-2019, 11:58 AM

Ive had v good service from the parts manager there, for what it's worth, and from the tech who installed my MPPSK with whom I chatted before and after the process
No experience of new car sales or servicing though

chris-c · 02-22-2019, 04:06 PM

The guy in the parts department who sorted out many many many people with mppsk is decent (brown rocket) iirc but after I had mine done they left the car in a bit of a mess and didn't even put the dash together properly

TodmordenLad · 02-22-2019, 04:11 PM

Quote:

Originally Posted by chris-c

The guy in the parts department who sorted out many many many people with mppsk is decent (brown rocket) iirc but after I had mine done they left the car in a bit of a mess and didn't even put the dash together properly

Dash?

chris-c · 02-22-2019, 04:17 PM

Quote:

Originally Posted by TodmordenLad

Dash?

Headunit. Sorry.

(As per pic)

TodmordenLad · 02-22-2019, 04:20 PM

Quote:

Originally Posted by chris-c

Quote:

Originally Posted by TodmordenLad

Dash?

Headunit. Sorry.

(As per pic)

Wtf!' Hadn't seen the picture. Looks like the car had been broken into

:

chris-c · 02-22-2019, 04:26 PM

Quote:

Originally Posted by TodmordenLad

Quote:

Originally Posted by chris-c

Quote:

Originally Posted by TodmordenLad

Dash?

Headunit. Sorry.

(As per pic)

Wtf!' Hadn't seen the picture. Looks like the car had been broken into

:

yeah they have to get to the headunit to program the ECU apparently. odd as my remap was via obd!

I emailed the dealer and they simply didn't give a fuck.

the headunit looked like that and the plastic sheets were still in AFTER someone went to the car to check the car prior to handover.

02-21-2019, 09:32 PM	#1
jasonjo Private First Class 62 Rep 132 Posts Drives: F80 M3 Comp Join Date: Jul 2016 Location: M Town iTrader: (0)	Cooper Reading Dealer Feedback Hi All, Not sure if this is good etiquette or not, but for those that have used Cooper Reading BMW service department, do you have any feedback? I bought my car from them and used their service department for the first time this week and things haven't gone that great thus far Just curious if I got unlucky, or is this the norm? Thanks JJ __________________ F80 M3 Comp in Sakhir Orange
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02-21-2019, 11:46 PM	#2
335d Rocco Major 114 Rep 1,058 Posts Drives: G01 BMW X3 30d M Sport Plus Join Date: Mar 2012 Location: Hampshire iTrader: (1) Garage List 2019 BMW X3 30d M S ... [0.00] 2008 BMW 330i M Spo ... [0.00]	I wouldn’t use them for a variety of reasons, namely the balls up they made of repairing my last BMW & also the fact the are ridiculously expensive compared to another dealer 30 mins down the road. If Cooper Reading were my only choice I’d use a specialist, can’t stand them.
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02-22-2019, 12:33 AM	#3
coopersim Captain 77 Rep 879 Posts Drives: 420d Join Date: Apr 2009 Location: Glos. iTrader: (2)	I’ve had a variety of issues latest being it took two months to repair my i3 and generally mixed experience about the level of customer service unless you press management hard.
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02-22-2019, 01:39 AM	#4
chris-c Lieutenant Colonel 901 Rep 1,801 Posts Drives: F31 340i RWD Join Date: Feb 2018 Location: Kent iTrader: (0)	I was treated terribly when I was first looking for a car. I was treated terribly when I had work done. I was treated terribly when I needed extra work done. I now refuse to go there and go to Hook BMW. Cooper Reading are too big for their boots
	Appreciate 0 Quote

02-22-2019, 02:36 AM	#5
Soul_Glo Major General 13347 Rep 7,484 Posts Drives: G20 Join Date: May 2013 Location: Manhattan, NYC iTrader: (1)	No way mate. My car came back with scratches on the bonnet. The bonnet was resprayed. The blamed a local fox. The respray wasn't perfect. I haven't been back since. Avoid!
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02-22-2019, 09:09 AM	#9
RENT-A-GOAT Major 463 Rep 1,049 Posts Drives: F31 320D Xdrive Msport+ Join Date: Jun 2015 Location: Warwickshire iTrader: (0) Garage List 2015 BMW F31 320D X ... [0.00]	This is what came to mind when you mentioned the Cooper Reading Fox Attached Images __________________ [url=https://www.deutschespeed.com/threads/the-bimmerpost-refugee-thread.561/]Click here for the Bimmerpost UK Refugees - Censorship Sucks![/url]
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02-22-2019, 10:44 AM	#11
isleaiw1 Lieutenant General 8778 Rep 12,254 Posts Drives: iPace / Mini Join Date: Jul 2016 Location: UK iTrader: (0)	Probably best not show this thread to my son in law who may or may not work for the parent company of Cooper BMW....
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02-22-2019, 10:57 AM	#13
Soul_Glo Major General 13347 Rep 7,484 Posts Drives: G20 Join Date: May 2013 Location: Manhattan, NYC iTrader: (1)	You can also tell him that the sales manager is easy to bribe. A bottle of vsop cognac can get you some good will. I wish I had stolen the sales manual in cooper reading. It was laying in open view. Step by step guide on how to squeeze a customer and what to say if the customer is bargaining hard. Idiot proof instructions.
	Appreciate 0 Quote

02-22-2019, 11:40 AM	#15
chris-c Lieutenant Colonel 901 Rep 1,801 Posts Drives: F31 340i RWD Join Date: Feb 2018 Location: Kent iTrader: (0)	I complained to Cooper Reading then complained to BMW UK who didnt seem shocked when I told them the offending garage.
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02-22-2019, 11:58 AM	#17
TodmordenLad Brigadier General 2876 Rep 3,966 Posts Drives: Audi A4 Avant Join Date: May 2015 Location: UK iTrader: (0)	Ive had v good service from the parts manager there, for what it's worth, and from the tech who installed my MPPSK with whom I chatted before and after the process No experience of new car sales or servicing though __________________ Owned: 440i GC LCI with MPPSK, F31 330D M Sport with MPPK, F11 530D SE, F11 520D SE, E61 530D M Sport, E36 325i plus many MB's, Audi's & Volvo's
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02-22-2019, 04:06 PM	#18
chris-c Lieutenant Colonel 901 Rep 1,801 Posts Drives: F31 340i RWD Join Date: Feb 2018 Location: Kent iTrader: (0)	The guy in the parts department who sorted out many many many people with mppsk is decent (brown rocket) iirc but after I had mine done they left the car in a bit of a mess and didn't even put the dash together properly Attached Images
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