(Un)connected services...

DaveA · 02-12-2019, 03:59 PM

Anybody else struggling with online services today..?? (RTTI etc)...

kitster · 02-12-2019, 04:36 PM

Quote:

Originally Posted by DaveA

Anybody else struggling with online services today..?? (RTTI etc)...

I signed up for remote services yesterday, but it won't enable. I called customer services they said services are due to be restored on the 14th Feb.

DaveA · 02-12-2019, 04:43 PM

Quote:

Originally Posted by kitster

Quote:

Originally Posted by DaveA

Anybody else struggling with online services today..?? (RTTI etc)...

I signed up for remote services yesterday, but it won't enable. I called customer services they said services are due to be restored on the 14th Feb.

Mine just all stopped working today...

What I dislike about the system is the lack of ability to easily check service outages and/or status (at least as far as I can see)...

chris-c · 02-13-2019, 02:44 AM

I tried using the app yesterday and it told me over and over I did not have a network connection despite being at home on my wifi.

Today I'm in the office and it's doing exactly the same.

NotGotABimmer23 · 02-13-2019, 03:22 AM

Yup mine was down this morning

aquazi · 02-13-2019, 03:25 AM

Mine was fine.... logged me out, and removed my car... but after i signed in again and reopened it my car reappeared.

RENT-A-GOAT · 02-13-2019, 03:49 AM

Had it not connect with the app or access onto the connected drive website yesterday kept coming up with network connection error. Was working fine this morning tho. Probably just web/server updates. Really wish they would refresh the app and bring more function & features to it. Also why not allow proper route building on the map/nav to allow for round trip mapping with the ability to put in multiple stop offs sometimes site visits are not just A-B and could help schedule days/times better especially with RRTI and it would be great for planning road trips or driving holidays.

TodmordenLad · 02-13-2019, 03:52 AM

I find the whole connected drive offering pretty flaky tbh and have done for years. Availability is compromised far too often and some of the services hardly seem worth having

999rigger · 02-13-2019, 03:55 AM

My online entertainment has disappeared. Rang BMW this morning and they said everything is ok at their end and to try updating services in the idrive menu.

aquazi · 02-13-2019, 03:55 AM

Quote:

Originally Posted by RENT-A-GOAT

Had it not connect with the app or access onto the connected drive website yesterday kept coming up with network connection error. Was working fine this morning tho. Probably just web/server updates. Really wish they would refresh the app and bring more function & features to it. Also why not allow proper route building on the map/nav to allow for round trip mapping with the ability to put in multiple stop offs sometimes site visits are not just A-B and could help schedule days/times better especially with RRTI and it would be great for planning road trips or driving holidays.

Yeah i wish they would do that too!

I do the same multi stop route.... i.e home > nursery > work.... what i have done now entered a destination with a way point on idrive and saved it as a shortcut key on the radio... but now i’ve run out of numbers!!

Would be great if the app could plan routes and then using the recent destinations recall it.

RENT-A-GOAT · 02-13-2019, 04:07 AM

That's a good idea but like you say a limited solution. It seems they have got a great system in iDrive being so user friendly in use but the map/software side is like always the limiting factor. It's those Bavarian bean counters again.

sahajesh · 02-13-2019, 07:11 AM

My courtesy 320d is still linked to my account - I could a) be a dick or b) delete it off my account.

I'm so tempted

NotGotABimmer23 · 02-13-2019, 07:19 AM

Quote:

Originally Posted by 999rigger

My online entertainment has disappeared. Rang BMW this morning and they said everything is ok at their end and to try updating services in the idrive menu.

Same as mine.

DaveA · 02-13-2019, 09:38 AM

Quote:

Originally Posted by TodmordenLad

I find the whole connected drive offering pretty flaky tbh and have done for years. Availability is compromised far too often and some of the services hardly seem worth having

I agree... especially bad in the last 12/14 months...

Mine was up and running again in the car this morning... and the app now seems to be working, too...

creepy coupe · 02-13-2019, 10:48 AM

It's been a pile a shite the last two days. i contacted them and they admitted it was a problem their end. But still asked me to delete all my browsing history. Arseholes.

TodmordenLad · 02-13-2019, 12:48 PM

Quote:

Originally Posted by DaveA

Quote:

Originally Posted by TodmordenLad

I find the whole connected drive offering pretty flaky tbh and have done for years. Availability is compromised far too often and some of the services hardly seem worth having

I agree... especially bad in the last 12/14 months...

Mine was up and running again in the car this morning... and the app now seems to be working, too...

And the "support" is sh*te as well.
When there's a problem and I contact them, I want to talk to someone technical and knowledgeable - instead of which you get the frontline who are polite, attentive.... and useless. Bit like getting inundated with coffee and chat by a salespeep when you're trying to find out about a car in a BMW showroom

999rigger · 02-14-2019, 02:08 AM

Online entertainment is back working this morning.

kitster · 02-14-2019, 02:57 AM

Quote:

Originally Posted by 999rigger

Online entertainment is back working this morning.

Still can't enable the £1 trial "Remote Services". Still feeling ripped off!

RoShambolt · 02-14-2019, 09:46 AM

I think it has been down for maintenance, which involves putting a subscription expiry date on services you have paid for, for life already. Bless them.

kitster · 02-14-2019, 11:41 AM

Quote:

Originally Posted by RoShambolt

I think it has been down for maintenance, which involves putting a subscription expiry date on services you have paid for, for life already. Bless them.

Just called. Lady says all connected drive services are down. They are hoping it comes back within 48 hours. They said that 48 hours ago.

Pequin · 02-14-2019, 12:42 PM

Yup, exactly the same, first my iPhone locked up, then I got back to my car after work, had the no signal screen finally driving home the weather disappeared and stuck on loading data. I called Connected Drive who told me that they had issues! Really...……………..

Then came home to find a large picture had fallen off the wall, smashed into a zillion pieces, sheared off a socket, dented my floor and broke the frame 😭

scotsman335dxDrive · 02-16-2019, 12:21 PM

Quote:

Originally Posted by TodmordenLad

I find the whole connected drive offering pretty flaky tbh and have done for years. Availability is compromised far too often and some of the services hardly seem worth having

+1

02-12-2019, 03:59 PM	#1
DaveA Brigadier General 1875 Rep 3,432 Posts Drives: BMW M135i xDrive Join Date: May 2013 Location: Teesside iTrader: (0)	(Un)connected services... Anybody else struggling with online services today..?? (RTTI etc)... __________________ CAR HISTORY - Golf GTI 245 - F30 340i M Sport - F30 330d M Sport MPPK - F30 320d Sport - 997 Gen2 GT3 - 987 Cayman S - 986 Boxster S - Ibiza Cupra - Polo 16v - E30 M3 (Official GB import) - Integra 16v - Mk2 Polo S - Mk1 Golf C
	Appreciate 1 LobB5109.00 Tweet Quote

02-13-2019, 02:44 AM	#4
chris-c Lieutenant Colonel 901 Rep 1,801 Posts Drives: F31 340i RWD Join Date: Feb 2018 Location: Kent iTrader: (0)	I tried using the app yesterday and it told me over and over I did not have a network connection despite being at home on my wifi. Today I'm in the office and it's doing exactly the same.
	Appreciate 1 LobB5109.00 Quote

02-13-2019, 03:22 AM	#5
NotGotABimmer23 Colonel 834 Rep 2,114 Posts Drives: 340i touring - incoming Join Date: Oct 2016 Location: Leicestershire UK iTrader: (0)	Yup mine was down this morning
	Appreciate 0 Quote

02-13-2019, 03:25 AM	#6
aquazi Major 461 Rep 1,303 Posts Drives: 18 M4C Join Date: Nov 2017 Location: Sutton coldfield iTrader: (0)	Mine was fine.... logged me out, and removed my car... but after i signed in again and reopened it my car reappeared.
	Appreciate 2 Pequin230.00 LobB5109.00 Quote

02-13-2019, 03:49 AM	#7
RENT-A-GOAT Major 463 Rep 1,049 Posts Drives: F31 320D Xdrive Msport+ Join Date: Jun 2015 Location: Warwickshire iTrader: (0) Garage List 2015 BMW F31 320D X ... [0.00]	Had it not connect with the app or access onto the connected drive website yesterday kept coming up with network connection error. Was working fine this morning tho. Probably just web/server updates. Really wish they would refresh the app and bring more function & features to it. Also why not allow proper route building on the map/nav to allow for round trip mapping with the ability to put in multiple stop offs sometimes site visits are not just A-B and could help schedule days/times better especially with RRTI and it would be great for planning road trips or driving holidays. __________________ [url=https://www.deutschespeed.com/threads/the-bimmerpost-refugee-thread.561/]Click here for the Bimmerpost UK Refugees - Censorship Sucks![/url]
	Appreciate 1 LobB5109.00 Quote

02-13-2019, 03:52 AM	#8
TodmordenLad Brigadier General 2876 Rep 3,966 Posts Drives: Audi A4 Avant Join Date: May 2015 Location: UK iTrader: (0)	I find the whole connected drive offering pretty flaky tbh and have done for years. Availability is compromised far too often and some of the services hardly seem worth having __________________ Owned: 440i GC LCI with MPPSK, F31 330D M Sport with MPPK, F11 530D SE, F11 520D SE, E61 530D M Sport, E36 325i plus many MB's, Audi's & Volvo's
	Appreciate 2 RENT-A-GOAT462.50 LobB5109.00 Quote

02-13-2019, 03:55 AM	#9
999rigger First Lieutenant 88 Rep 314 Posts Drives: F33 4 Series Convertible Join Date: Sep 2016 Location: Sheffield iTrader: (0)	My online entertainment has disappeared. Rang BMW this morning and they said everything is ok at their end and to try updating services in the idrive menu.
	Appreciate 0 Quote

02-13-2019, 04:07 AM	#11
RENT-A-GOAT Major 463 Rep 1,049 Posts Drives: F31 320D Xdrive Msport+ Join Date: Jun 2015 Location: Warwickshire iTrader: (0) Garage List 2015 BMW F31 320D X ... [0.00]	That's a good idea but like you say a limited solution. It seems they have got a great system in iDrive being so user friendly in use but the map/software side is like always the limiting factor. It's those Bavarian bean counters again. __________________ [url=https://www.deutschespeed.com/threads/the-bimmerpost-refugee-thread.561/]Click here for the Bimmerpost UK Refugees - Censorship Sucks![/url]
	Appreciate 1 LobB5109.00 Quote

02-13-2019, 07:11 AM	#12
sahajesh Brigadier General 2294 Rep 4,451 Posts Drives: 2021 G05 X5 40i Tanzanite Blue Join Date: Nov 2013 Location: Sheffield, UK iTrader: (0)	My courtesy 320d is still linked to my account - I could a) be a dick or b) delete it off my account. I'm so tempted
	Appreciate 1 LobB5109.00 Quote

02-13-2019, 10:48 AM	#15
creepy coupe Lieutenant General 1867 Rep 13,043 Posts Drives: BMW M340I G20 Join Date: Aug 2007 Location: UK iTrader: (2) Garage List 2015 BMW 435d [0.00] 2009 335i [0.00]	It's been a pile a shite the last two days. i contacted them and they admitted it was a problem their end. But still asked me to delete all my browsing history. Arseholes. __________________ -------------------------------------------------------------- Current car.M240i. Previous.MINI JCW. E92 325i. 435d M235i.M135i. 635d Coupe, E92 M3 manual, E92 M3 DCT Competition Pack. E92 335i, Porsche Cayman S Gen2, 135i Coupe. E92 320d, MK5 R32. MK5 Golf GTi,MK5 Golf GT-TDI,E46 318Ci.
	Appreciate 1 LobB5109.00 Quote

02-14-2019, 02:08 AM	#17
999rigger First Lieutenant 88 Rep 314 Posts Drives: F33 4 Series Convertible Join Date: Sep 2016 Location: Sheffield iTrader: (0)	Online entertainment is back working this morning.
	Appreciate 0 Quote

02-14-2019, 09:46 AM	#19
RoShambolt Captain 351 Rep 725 Posts Drives: Looking Join Date: Nov 2016 Location: Beds iTrader: (0)	I think it has been down for maintenance, which involves putting a subscription expiry date on services you have paid for, for life already. Bless them.
	Appreciate 1 Pequin230.00 Quote

02-14-2019, 12:42 PM	#21
Pequin Captain 230 Rep 631 Posts Drives: Enthusiastically Join Date: Oct 2018 Location: South West iTrader: (0)	Yup, exactly the same, first my iPhone locked up, then I got back to my car after work, had the no signal screen finally driving home the weather disappeared and stuck on loading data. I called Connected Drive who told me that they had issues! Really...…………….. Then came home to find a large picture had fallen off the wall, smashed into a zillion pieces, sheared off a socket, dented my floor and broke the frame 😭 Attached Images __________________ 335D EB LCI - Debadged
	Appreciate 0 Quote