Dealer couldn't update Progman!?

ezatnova · 04-20-2008, 08:55 AM

Took my car in for the 12 month oil change and got a call that they couldn't perform the Progman update due to "the computer system crashing" and they went on to say that "if we kept trying to do it, it would probably render your car inoperable until Tuesday or so." Strange! The note on the work sheet says "Update not performed, will do update at SIB. NOT on a Saturday." (what is SIB?) So, they think they can't do any Progman updates on a Saturday now?! Sheesh.

The SA assured me I wasn't missing out on anything, really. He said the only update is to prevent the TPMS light from falsely coming on. Strange. My car was a February '07 build, so it's been that long without as Progman update.

thekurgan · 04-20-2008, 09:14 AM

Sounds like

to me, techs probably forgot about your car.

johnc_22 · 04-20-2008, 12:22 PM

When I got the glovebox iPod adapter installed they told me that the PROGMAN install "crashed" which meant they had to reprogram the car from scratch and it takes a few days. An overnight stay turned into over the weekend, so I think it really does take a while to program the cars, particularly when something goes bad.

ezatnova · 04-21-2008, 08:37 AM

Quote:

Originally Posted by thekurgan

Sounds like

to me, techs probably forgot about your car.

Nope, didn't forget about it. I dropped it off at 8 am, got a loaner, they called me at 1 pm to say it was ready but they couldn't flash it, and I told them I'd be there at 4 pm.

ezatnova · 04-21-2008, 08:37 AM

Quote:

Originally Posted by johnc_22

When I got the glovebox iPod adapter installed they told me that the PROGMAN install "crashed" which meant they had to reprogram the car from scratch and it takes a few days. An overnight stay turned into over the weekend, so I think it really does take a while to program the cars, particularly when something goes bad.

Well, that coincides with what the SA told me...he said I wouldn't have the car back for three days if they went ahead and it did crash while flashing.

Chowbow · 04-21-2008, 12:31 PM

Coincidentally, I brought my March 07 car in for service and they updated the Progman, which also "failed" the first time and they kept the car for the night, and gave it back to me the next day.

OtherAggie · 04-21-2008, 03:44 PM

Just had the iPod adapter installed, 1/07 build e90, and I had the same sort of issue. The car ended up at the dealer for two entire days because (per my SA) the software just "didn't take" the first two times. I asked if there was something else wrong with the computer, based on the install difficulty, and his only answer was "we're at the mercy of the car".

04-20-2008, 08:55 AM	#1
ezatnova Colonel 97 Rep 2,188 Posts Drives: C63 AMG Join Date: Jan 2006 Location: West Chester, PA iTrader: (5)	Dealer couldn't update Progman!? Took my car in for the 12 month oil change and got a call that they couldn't perform the Progman update due to "the computer system crashing" and they went on to say that "if we kept trying to do it, it would probably render your car inoperable until Tuesday or so." Strange! The note on the work sheet says "Update not performed, will do update at SIB. NOT on a Saturday." (what is SIB?) So, they think they can't do any Progman updates on a Saturday now?! Sheesh. The SA assured me I wasn't missing out on anything, really. He said the only update is to prevent the TPMS light from falsely coming on. Strange. My car was a February '07 build, so it's been that long without as Progman update.
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04-20-2008, 09:14 AM	#2
thekurgan Bad Lieutenant 233 Rep 3,517 Posts Drives: E90M3 Join Date: Aug 2007 Location: Sacramento iTrader: (0) Garage List 2008 BMW M3 [0.00]	Sounds like to me, techs probably forgot about your car. __________________ 02 E39M5 \| TiAg/Schwartz \| Tubi Rumore \| Ultimate Ti Pedals \| E60 SSK \| Jim Blanton 3.45 40/100% \| Coby Alcantara \| StrongStrut STB
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04-20-2008, 12:22 PM	#3
johnc_22 First Lieutenant 4 Rep 337 Posts Drives: 2007 E90 335i Join Date: Jan 2007 Location: Atlanta iTrader: (0)	When I got the glovebox iPod adapter installed they told me that the PROGMAN install "crashed" which meant they had to reprogram the car from scratch and it takes a few days. An overnight stay turned into over the weekend, so I think it really does take a while to program the cars, particularly when something goes bad. __________________ E90 335i: TiAg, black leather, burl walnut, 6MT, Sport, Premium, Cold Weather, PDC, Sirius, Comfort Access, Nav ED: 3/30/2007 Redelivered! 5/15/2007.
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04-21-2008, 12:31 PM	#6
Chowbow pew pew 166 Rep 6,781 Posts Drives: 三三五i Join Date: Aug 2007 Location: CA iTrader: (6) Garage List 2015 BMW 328i wagon [0.00] 2007 BMW 335i sedan [10.00] 1997 BMW 328i track ... [10.00]	Coincidentally, I brought my March 07 car in for service and they updated the Progman, which also "failed" the first time and they kept the car for the night, and gave it back to me the next day. __________________ CSL replicas are now CSL counterfeits. Jesus saves, like Valentine1.
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04-21-2008, 03:44 PM	#7
OtherAggie Private 1 Rep 63 Posts Drives: monaco '07 e90 Join Date: Jan 2008 Location: southwest USA iTrader: (0)	Just had the iPod adapter installed, 1/07 build e90, and I had the same sort of issue. The car ended up at the dealer for two entire days because (per my SA) the software just "didn't take" the first two times. I asked if there was something else wrong with the computer, based on the install difficulty, and his only answer was "we're at the mercy of the car".
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