BMW of Lubbock Gave Away My Allocation

TheNeonTiger · 08-14-2016, 09:59 PM

Three months after signing an order form with BMW of Lubbock, and after explicitly guaranteeing me an allocation, the dealership has given away my build slot and now refuses to take my call. Unfortunately, because they did not process my payment, I can not hold them legally accountable.

Now, after being screwed by both BMW of Dallas and BMW of Lubbock, I am truly dismayed that BMW of America is condoning this kind of behavior.

While I'm sure it is now much too late, if anyone has a lead on a 2017 M2 allocation with a dealer they trust and respect (and is charging MSRP), I would greatly appreciate it if you would share their information with me.

This is getting ridiculous. Beyond ridiculous.

jtfields · 08-14-2016, 10:53 PM

So you never had a production number, just the promise of an allocation?

nopslide · 08-14-2016, 11:25 PM

Have any more details on what exactly they did? Were you the only person on the list 3 mos ago? Was this for the June batch of allocations? Did they actually receive one?

zenmaster · 08-15-2016, 12:34 AM

Did they misplace your order form?

BurpZilla · 08-15-2016, 06:30 AM

That is terrible and very unfortunate. Sorry for your loss! Call dealers asap and try to find another one!

DCM2 · 08-15-2016, 10:35 AM

How did you find out and did they even give you a half-assed reason?

gmzanatta · 08-15-2016, 10:43 AM

Quote:

Originally Posted by TheNeonTiger

Unfortunately, because they did not process my payment, I can not hold them legally accountable.

OP, sucks to hear but have to play devil's advocate: how do you leave the dealer without them processing payment and you having some paperwork to prove the deposit?

The way they see it is: no payment = no deposit = no commitment, so I can't say I'm surprised they gave it away.

CosmosMpower · 08-15-2016, 11:32 AM

Are you sure you have no legal recourse because they didn't charge you a deposit? A written contract is a written contract. That's their problem if they didn't charge your card.

PackPride85 · 08-15-2016, 11:49 AM

Quote:

Originally Posted by CosmosMpower

Are you sure you have no legal recourse because they didn't charge you a deposit? A written contract is a written contract. That's their problem if they didn't charge your card.

The contract would have to say "first available allocation".

jtfields · 08-15-2016, 01:09 PM

Quote:

Originally Posted by gmzanatta

OP, sucks to hear but have to play devil's advocate: how do you leave the dealer without them processing payment and you having some paperwork to prove the deposit?

The way they see it is: no payment = no deposit = no commitment, so I can't say I'm surprised they gave it away.

My dealer told me they wouldn't charge my card for the deposit until production started so I still have not been charged. I've had a production number since early July. Hope this doesn't mean that I could somehow get screwed out of my car. Maybe different dealers just operate differently?

PackPride85 · 08-15-2016, 01:25 PM

Quote:

Originally Posted by jtfields

My dealer told me they wouldn't charge my card for the deposit until production started so I still have not been charged. I've had a production number since early July. Hope this doesn't mean that I could somehow get screwed out of my car. Maybe different dealers just operate differently?

If you have a production number you should have an allocation. I'd call BMW Genius line and ask for status on that number. They'll tell you the status and what your scheduled production week is.

gmzanatta · 08-15-2016, 01:27 PM

Quote:

Originally Posted by jtfields

My dealer told me they wouldn't charge my card for the deposit until production started so I still have not been charged. I've had a production number since early July. Hope this doesn't mean that I could somehow get screwed out of my car. Maybe different dealers just operate differently?

Either way, to both you and the OP, please, please, please get something in writing if you don't have a payment actually made that produced a receipt from your dealer showing money towards an allocation.

No payment and no contract = no guarantee.

pruettfan · 08-15-2016, 03:06 PM

That's terrible, OP did they give you a printout with the production number that included your name on it? My dealership did so I was even able to register my car on the BMW ownership website. I would see if your name was ever associated with the production order number. I think it is common for the dealers to wait until the production order number is created before the charge the card for the deposit but then again most dealerships follow through on their deals.

togepi · 08-15-2016, 03:26 PM

You're dealing with salespeople. This is why I follow up with mine every week to make sure I still have my spot on the waitlist and once in a while I'll call into the dealers where I'm next up on the waitlist and offer over msrp for the next allocation with a different phone number just to see if I still have my spot on the waitlist.

CosmosMpower · 08-15-2016, 03:29 PM

Quote:

Originally Posted by togepi

You're dealing with salespeople. This is why I follow up with mine every week to make sure I still have my spot on the waitlist and once in a while I'll call into the dealers where I'm next up on the waitlist and offer over msrp for the next allocation with a different phone number just to see if I still have my spot on the waitlist.

That is a little psycho....

togepi · 08-15-2016, 03:38 PM

Quote:

Originally Posted by CosmosMpower

That is a little psycho....

Agreed, but now I am only waitlist #1 at one dealer instead of three. One said there was no waitlist and I can be #1 and the other that offered me msrp gave up the spot when I offered 5k over (and stopped replying to my texts)

pruettfan · 08-15-2016, 05:37 PM

Quote:

Originally Posted by CosmosMpower

That is a little psycho....

You would be paranoid also if everyone was out to get you :-)

CosmosMpower · 08-15-2016, 07:23 PM

Quote:

Originally Posted by togepi

Agreed, but now I am only waitlist #1 at one dealer instead of three. One said there was no waitlist and I can be #1 and the other that offered me msrp gave up the spot when I offered 5k over (and stopped replying to my texts)

Need this girlfriend to go with your M2.

togepi · 08-15-2016, 07:30 PM

Quote:

Originally Posted by CosmosMpower

Need this girlfriend to go with your M2.

😂😂😂

banff · 08-15-2016, 09:05 PM

so you never gave a deposit.

Chuck W. · 08-15-2016, 10:57 PM

I live in California and bought my wife's M2 from El Paso BMW in Texas for ED MSRP. Everything was done on an email handshake. They took a $1000 check as a deposit and never cashed it. Every word they said they backed up with action. Not once did they exaggerate or lie. They were everything a salesperson (CA - Client Advisor) should be. They promised me the first allocation and when BMW NA wouldn't allow their launch car to be delivered in Munich they offered me that car in El Paso or their second allocation as a ED. We held out for the second one. When the second allocation came up they contacted me and completed the sale. Great people. You may want to contact them and see if they can help you out. Good luck.

The Internet Sales Manager is Jorge Salas - jsalas@gpiemail.com.
The Client Advisor is Ismael Rodriguez - irodriguez@bmwofelpaso.com.

Now, if the VPC can only get the differential replaced so the car can get shipped to El Paso I'll be a happy camper.

TheNeonTiger · 08-16-2016, 11:03 PM

Hi all! Thanks so much for your your comments. Basically I signed an order from and provided credit card information to charge the 5000 deposit, but I was told it wouldn't be processed until the ED date was confirmed. I was the second person on their list at the time. Eventually I was sent a screen shot of a VIN number which I entered in My BMW and was tracking online. Once I noticed the car was built I called back to inquire why my card hadn't been charged and was notified that because my ED date was so far in the future, they gave the allocation to someone who was purchasing the car sooner. On that call I was promised a post 8/16 build slot, but another allocation would now have to be tracked down. After that call there were three weeks of radio silence and no calls I made to the dealership were returned.

Surprisingly today, only two days after starting this thread, I received a call from the dealer apologizing for the poor communication and again promising me an allocation. I have to imagine that this thread had something to do with me hearing back.

All that said, I should have been more diligent about getting payment processed and following up more frequently. I also don't think there was anything malicious in BMW of Lubbock's actions. I think it was a mistake combined with really poor communication (and probably some embarrassment on their part).

Until this issue, I had been impressed with their customer service, and their efforts today have partially restored my confidence in them. Fingers crossed my next post is good news.

08-14-2016, 09:59 PM	#1
TheNeonTiger Private First Class 107 Rep 114 Posts Drives: M235i Join Date: Jul 2015 Location: Austin, TX iTrader: (0)	BMW of Lubbock Gave Away My Allocation Three months after signing an order form with BMW of Lubbock, and after explicitly guaranteeing me an allocation, the dealership has given away my build slot and now refuses to take my call. Unfortunately, because they did not process my payment, I can not hold them legally accountable. Now, after being screwed by both BMW of Dallas and BMW of Lubbock, I am truly dismayed that BMW of America is condoning this kind of behavior. While I'm sure it is now much too late, if anyone has a lead on a 2017 M2 allocation with a dealer they trust and respect (and is charging MSRP), I would greatly appreciate it if you would share their information with me. This is getting ridiculous. Beyond ridiculous.
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08-14-2016, 10:53 PM	#2
jtfields Captain 191 Rep 616 Posts Drives: M2, X2 M35i, X6,328i,230i Join Date: Jun 2016 Location: Texas iTrader: (0) Garage List 2017 BMW 230i [0.00] 2022 BMW X2 M35i [0.00] 2015 BMW 328i [0.00] 2008 Jeep Commander ... [0.00] 2017 BMW M2 [0.00] 1997 BMW Z3 1.9 Roa ... [0.00] 2014 BMW X6 xDrive35i [0.00]	So you never had a production number, just the promise of an allocation?
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08-14-2016, 11:25 PM	#3
nopslide Private First Class 87 Rep 139 Posts Drives: M2 Join Date: Jun 2016 Location: Austin, Texas iTrader: (0)	Have any more details on what exactly they did? Were you the only person on the list 3 mos ago? Was this for the June batch of allocations? Did they actually receive one?
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08-15-2016, 12:34 AM	#4
zenmaster Brigadier General 1577 Rep 3,888 Posts Drives: '17 M2 Join Date: Mar 2007 Location: Atlanta iTrader: (1)	Did they misplace your order form?
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08-15-2016, 06:30 AM	#5
BurpZilla Avid Car Enthusiast 152 Rep 266 Posts Drives: 2017 Alpine White M2 6spd Join Date: Jul 2005 Location: FL iTrader: (0)	That is terrible and very unfortunate. Sorry for your loss! Call dealers asap and try to find another one! __________________ History will never be forgotten 1992 Red Acura Legend 4dr, 2003 Daytona Blue Nissan, 350z 6spd, 2007 Black Audi B7 RS4 6spd Current Girlfriends Alpine White BMW M2 6spd; 2015 Arctic White Yukon XL Denali
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08-15-2016, 10:35 AM	#6
DCM2 Private 78 Rep 81 Posts Drives: LBB 6MT M2! Join Date: Jul 2016 Location: Austin, TX iTrader: (0)	How did you find out and did they even give you a half-assed reason? __________________ 2017 F87 ///M2 LBB 6MT
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08-15-2016, 11:32 AM	#8
CosmosMpower Brigadier General 2051 Rep 3,714 Posts Drives: F87c, GT3, MK7 GTI Join Date: Apr 2011 Location: Frisco, TX iTrader: (1)	Are you sure you have no legal recourse because they didn't charge you a deposit? A written contract is a written contract. That's their problem if they didn't charge your card.
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08-15-2016, 03:06 PM	#13
pruettfan Brigadier General 1622 Rep 3,402 Posts Drives: 2017 M2, LBB, DCT, Exec Join Date: Jul 2009 Location: Chandler, AZ iTrader: (0)	That's terrible, OP did they give you a printout with the production number that included your name on it? My dealership did so I was even able to register my car on the BMW ownership website. I would see if your name was ever associated with the production order number. I think it is common for the dealers to wait until the production order number is created before the charge the card for the deposit but then again most dealerships follow through on their deals.
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08-15-2016, 03:26 PM	#14
togepi Private 35 Rep 62 Posts Drives: Yes Join Date: Mar 2015 Location: Los Angeles, CA iTrader: (0)	You're dealing with salespeople. This is why I follow up with mine every week to make sure I still have my spot on the waitlist and once in a while I'll call into the dealers where I'm next up on the waitlist and offer over msrp for the next allocation with a different phone number just to see if I still have my spot on the waitlist.
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08-15-2016, 09:05 PM	#20
banff Enthusiast 152 Rep 143 Posts Drives: BMW Join Date: Apr 2016 Location: Central USA iTrader: (0)	so you never gave a deposit.
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08-15-2016, 10:57 PM	#21
Chuck W. First Lieutenant 356 Rep 365 Posts Drives: '95 Porsche 993 Cab Join Date: Mar 2009 Location: Agoura Hill (LA) CA iTrader: (0)	I live in California and bought my wife's M2 from El Paso BMW in Texas for ED MSRP. Everything was done on an email handshake. They took a $1000 check as a deposit and never cashed it. Every word they said they backed up with action. Not once did they exaggerate or lie. They were everything a salesperson (CA - Client Advisor) should be. They promised me the first allocation and when BMW NA wouldn't allow their launch car to be delivered in Munich they offered me that car in El Paso or their second allocation as a ED. We held out for the second one. When the second allocation came up they contacted me and completed the sale. Great people. You may want to contact them and see if they can help you out. Good luck. The Internet Sales Manager is Jorge Salas - jsalas@gpiemail.com. The Client Advisor is Ismael Rodriguez - irodriguez@bmwofelpaso.com. Now, if the VPC can only get the differential replaced so the car can get shipped to El Paso I'll be a happy camper. __________________ 2022 X5 40I - Ours 2016 BMW M2 LBB 6 Sp / ED Pick Up on 07/12/2016 - Her's 1995 Porsche 993 Cab - Mine 2001 Toyota Tundra SR5 Ext Cab - Hay Hauler
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08-16-2016, 11:03 PM	#22
TheNeonTiger Private First Class 107 Rep 114 Posts Drives: M235i Join Date: Jul 2015 Location: Austin, TX iTrader: (0)	Hi all! Thanks so much for your your comments. Basically I signed an order from and provided credit card information to charge the 5000 deposit, but I was told it wouldn't be processed until the ED date was confirmed. I was the second person on their list at the time. Eventually I was sent a screen shot of a VIN number which I entered in My BMW and was tracking online. Once I noticed the car was built I called back to inquire why my card hadn't been charged and was notified that because my ED date was so far in the future, they gave the allocation to someone who was purchasing the car sooner. On that call I was promised a post 8/16 build slot, but another allocation would now have to be tracked down. After that call there were three weeks of radio silence and no calls I made to the dealership were returned. Surprisingly today, only two days after starting this thread, I received a call from the dealer apologizing for the poor communication and again promising me an allocation. I have to imagine that this thread had something to do with me hearing back. All that said, I should have been more diligent about getting payment processed and following up more frequently. I also don't think there was anything malicious in BMW of Lubbock's actions. I think it was a mistake combined with really poor communication (and probably some embarrassment on their part). Until this issue, I had been impressed with their customer service, and their efforts today have partially restored my confidence in them. Fingers crossed my next post is good news.
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