03-26-2015, 12:28 PM | #1 |
Captain
310
Rep 645
Posts |
Irvine BMW - Mod Friendly Service Advisor
Does anyone have a contact which SA to speak to for scheduled service that's mod friendly? My SA at Sterling BMW is no longer there. Thanks in advance.
__________________
Garage: 2015 991.1 GT3 | 2016 AMG GTS Sold | 2015 C7 Z06 Sold | 2015 M4 SO/6MT Sold
Instagram: M.Tonee |
03-26-2015, 04:59 PM | #2 |
Banned
247
Rep 616
Posts |
|
Appreciate
0
|
03-26-2015, 07:20 PM | #7 |
Colonel
1205
Rep 2,105
Posts
Drives: M4 MW/SO 6MT, E46 M3 AW/IR 6MT
Join Date: Jan 2015
Location: Los Angeles, CA
|
|
Appreciate
0
|
03-27-2015, 11:11 AM | #8 | |
First Lieutenant
201
Rep 310
Posts |
Quote:
BMW seems to not want to touch the car if it has ANYTHING modified. Honestly I'm supremely disappointed as I had such excellent service with my E46. |
|
Appreciate
0
|
03-27-2015, 01:28 PM | #9 |
520
Rep 1,026
Posts
Drives: 2018 Shelby GT350
Join Date: Apr 2013
Location: Orange County, CA
|
Question... Have you had the vehicle suspension re-aligned after lowering it? Also how many miles did the vehicle have when the dealership checked the alignment?
__________________
Instagram: cboy1
|
Appreciate
0
|
03-27-2015, 01:29 PM | #10 | |
First Lieutenant
201
Rep 310
Posts |
Quote:
Also, the vehicle went in with the concern originally at 1100 miles. They just straight up said they refused to touch the car. Foreman was |
|
Appreciate
0
|
03-27-2015, 02:01 PM | #11 | |
Colonel
1203
Rep 2,818
Posts |
Quote:
If you have issues come forward with them and straightforward. Don't come at your SA with this sideways shit trying to get stuff on your car covered due to someone else's incompetence. IF you had come into the dealer when you were at stock height and UNDER 1,000 miles the alignment to correct your pulling would have been done for free; no questions asked. But you coming in post 1000 miles AND with lowered suspension there's no doubt any sensible dealership would tell u to kick rocks. |
|
Appreciate
0
|
03-27-2015, 02:10 PM | #12 | |
First Lieutenant
201
Rep 310
Posts |
Quote:
I mentioned PRIOR to bringing my car in that there were springs installed, and my adviser stated that as long as the issue was present before the installation that they would take a look at everything to make sure there were no unusual issues with the car. Im not knocking my adviser as he was not only cool, but he went to bat for to me still try and get the issue resolved TWICE with them on the car. Springs went onto my car at 200 miles and you're right, I probably should have addressed the issue prior, but it would have made no difference as I would have had to get the alignment re-done to compensate for the drop. I never asked for a free alignment, as I was ready to pay for it. They simply refused to touch the car even if I paid. I printed off a screenshot copy of an alignment spec / warranted parts list that another member had posted in hopes of showing them a solution that worked incase there were others that were coming in for the same issue. They will re-align the car under 2,000 miles at no cost. Next time you decide to come off as a hot shot be sure to have your story straight |
|
Appreciate
0
|
03-27-2015, 02:12 PM | #13 |
520
Rep 1,026
Posts
Drives: 2018 Shelby GT350
Join Date: Apr 2013
Location: Orange County, CA
|
Odd... Even if the vehicle had below 1100-1200 miles, the dealership can warranty an alignment(if the staff was cool that is).
__________________
Instagram: cboy1
|
Appreciate
0
|
03-27-2015, 02:14 PM | #14 | |
520
Rep 1,026
Posts
Drives: 2018 Shelby GT350
Join Date: Apr 2013
Location: Orange County, CA
|
Quote:
-EDIT- Looks like you're a New Century technician or writer, based on your last few posts in other threads... http://f80.bimmerpost.com/forums/sho....php?t=1105887 Posts #6 and #10...
__________________
Instagram: cboy1
Last edited by Charlie@McKennaBMWService; 03-27-2015 at 02:20 PM.. |
|
Appreciate
0
|
03-27-2015, 02:20 PM | #15 | |
First Lieutenant
201
Rep 310
Posts |
Quote:
Oh well |
|
Appreciate
0
|
03-27-2015, 02:22 PM | #16 |
520
Rep 1,026
Posts
Drives: 2018 Shelby GT350
Join Date: Apr 2013
Location: Orange County, CA
|
You can bring it here if you'd like, we just aligned our BMW factory rep's M4 and he's riding on H&R sport springs.
__________________
Instagram: cboy1
|
Appreciate
1
|
03-27-2015, 02:24 PM | #17 |
First Lieutenant
201
Rep 310
Posts |
|
Appreciate
0
|
03-29-2015, 11:18 PM | #18 |
Lieutenant
226
Rep 482
Posts |
Honestly, McKenna has been am amazing service dealership. I can't believe the work they were doing to service a highly modified lime green E92 monster. I wouldn't expect them to warranty it, but the team over there is pretty good to work with. Hell they even fixed most of my rattles without batting an eye.
|
Appreciate
1
|
03-30-2015, 01:31 AM | #19 | |
520
Rep 1,026
Posts
Drives: 2018 Shelby GT350
Join Date: Apr 2013
Location: Orange County, CA
|
Quote:
__________________
Instagram: cboy1
|
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|