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BMW M5 F90 (2018+) General Forums iDrive, Nav, Stereo, Bluetooth, Electronics    Anyone get Remote 3D View to work?

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      11-28-2019, 07:15 PM   #1
MysticBlue
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Anyone get Remote 3D View to work?

Everything seems to work in BMW Connected works, except Remote 3D View. I get info from it, like Fuel Level, Doors locked and windows up, etc. I can Locate Vehicle, Lock or Unlock Doors, Ventilate, Flash the Lights, Honk the Horn, etc. Every time I try 3D View, it wakes up the car (I can hear a relay), It says "Connection to secure server was made", but hangs at "Activating camera system". Says "error occurred", and "Camera system could not be activated"
I have updated latest software, rebooted idrive, uninstalled the app on my iphone and reinstalled a couple of times. I've talked to BMW Genius and Connected Drive people several times. Last time (a couple days ago) they punted me back and forth between the two entities several times and I finally ended up on the phone with connected drive people who said they needed to generate a ticket. Was put on hold 4 or 5 times and was on the phone for about an hour. She finally told me that the 3D View currently doesn't work from their end, and has been out of commission for quite some time and they don't know when it will be back. I asked her why they kept me on the phone for an hour if it hasn't been working for several weeks. At this point I don't trust that she knew what she was doing and just wanted to get me off the phone. Anybody been able to use this feature in the last few weeks? That's when I took deliver and haven't seen it work yet.
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      11-28-2019, 07:52 PM   #2
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Quote:
Originally Posted by MysticBlue View Post
Everything seems to work in BMW Connected works, except Remote 3D View. I get info from it, like Fuel Level, Doors locked and windows up, etc. I can Locate Vehicle, Lock or Unlock Doors, Ventilate, Flash the Lights, Honk the Horn, etc. Every time I try 3D View, it wakes up the car (I can hear a relay), It says "Connection to secure server was made", but hangs at "Activating camera system". Says "error occurred", and "Camera system could not be activated"
I have updated latest software, rebooted idrive, uninstalled the app on my iphone and reinstalled a couple of times. I've talked to BMW Genius and Connected Drive people several times. Last time (a couple days ago) they punted me back and forth between the two entities several times and I finally ended up on the phone with connected drive people who said they needed to generate a ticket. Was put on hold 4 or 5 times and was on the phone for about an hour. She finally told me that the 3D View currently doesn't work from their end, and has been out of commission for quite some time and they don't know when it will be back. I asked her why they kept me on the phone for an hour if it hasn't been working for several weeks. At this point I don't trust that she knew what she was doing and just wanted to get me off the phone. Anybody been able to use this feature in the last few weeks? That's when I took deliver and haven't seen it work yet.
Works no problem for me
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      11-28-2019, 09:56 PM   #3
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It almost never works for me.
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      11-29-2019, 10:13 AM   #4
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I've got it to work, not every time but usually.
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      11-29-2019, 01:23 PM   #5
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Well, apparently I was lied to. I was told the servers that do that were down and had been for a few weeks. It seemed to me she just didn't want to or didn't know how to create a ticket number and just wanted to get me off the phone.
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      11-29-2019, 02:19 PM   #6
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I needed to call BMW Connected and they rebuilt my profile and pushed the subscription to my i-Drive.

I was told to go into the i-Drive settings (ID6) and request an update to BMW assist.

Since this was completed I have had very few issues with 3D remote view.
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      11-29-2019, 08:26 PM   #7
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Quote:
Originally Posted by e36mcab View Post
I needed to call BMW Connected and they rebuilt my profile and pushed the subscription to my i-Drive.

I was told to go into the i-Drive settings (ID6) and request an update to BMW assist.

Since this was completed I have had very few issues with 3D remote view.
I have idrive 7. I've already done an update. I guess I'll just have to keep calling and hope one of these times someone answers who knows what they're doing.
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      11-30-2019, 04:43 AM   #8
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Never worked for me as well, it says it's not permitted in my area due to privacy or some similar crap
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      11-30-2019, 08:54 PM   #9
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Quote:
Originally Posted by MysticBlue View Post
I have idrive 7. I've already done an update. I guess I'll just have to keep calling and hope one of these times someone answers who knows what they're doing.
They basically rebuilt my profile from scratch. Then they pushed my subscription to the car. After that you need to update BMW assist in your i-Drive.
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      11-30-2019, 11:54 PM   #10
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Quote:
Originally Posted by roller84 View Post
It almost never works for me.
Same won't work for me or my friend with a beand new x7 M50i
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      12-01-2019, 01:39 PM   #11
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Same. Works maybe 1 out of 3 or 4 times.
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      12-02-2019, 05:32 AM   #12
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If it doesn't work. Delete the app on your phone. Install from AppStore again. Should work flawless after.
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      12-02-2019, 07:47 AM   #13
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I think this is an issue with MY2020 with iDrive 7. Mine is doing the exact same thing. Connects to servers but errors out on the activating cameras step. I picked my car up on October 31st and Remote View has never worked.
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      12-05-2019, 04:15 AM   #14
MysticBlue
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Quote:
Originally Posted by MWcoupe View Post
If it doesn't work. Delete the app on your phone. Install from AppStore again. Should work flawless after.
As I said, I've already done that. Several times. No change.
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      12-05-2019, 07:49 PM   #15
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Up date the connected services in the idrive. After I did that mine worked.
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      12-06-2019, 04:41 PM   #16
MysticBlue
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Originally Posted by Mxvertin View Post
Up date the connected services in the idrive. After I did that mine worked.
Yes, I've done that a couple of times at least.
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      12-06-2019, 04:43 PM   #17
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Since I haven't had any luck over the phone, I sent them an email. It's been 2 weeks and haven't heard a thing back from them.
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