BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW M5 F90 (2018+) General Forums F90 M5 General Forum    Denied warranty because 1000 miles over "break-in service"

Post Reply
 
Thread Tools Search this Thread
      07-17-2020, 11:32 PM   #23
bMm5w
Private First Class
91
Rep
183
Posts

Drives: 2019 M5
Join Date: Feb 2009
Location: Vegas

iTrader: (0)

Wait... M cars grenade if not serviced at initial 1,200 miles?
Appreciate 0
      07-18-2020, 04:43 AM   #24
SFT33
Lieutenant
SFT33's Avatar
275
Rep
410
Posts

Drives: E28, E34, E60 & F10 M5s
Join Date: Nov 2015
Location: Annapolis, MD

iTrader: (0)

I’m sorry this has happened to you. Having said that - the 1000 mile break-in service is there for a reason. Missing it by a hundred miles is one thing - 1000 is another. Live and learn. Hope it works out.
Appreciate 0
      07-18-2020, 05:54 AM   #25
MysticBlue
Lieutenant Colonel
369
Rep
1,887
Posts

Drives: '20 M5C, '09 M3 DCT Coupe
Join Date: Apr 2008
Location: Eastern Oregon... They call 'em rigs here

iTrader: (0)

Quote:
Originally Posted by SFT33 View Post
Missing it by a hundred miles is one thing - 1000 is another.
So.... I'd like to see it in black and white. I would like to see it in writing. It's 1200 miles, but obviously it can't be exactly 1200 miles.
It has to be 1200 miles, plus or minus...what? So is 1300 miles OK? But at 1301, your warranty is void? Or is it 1400 miles? Maybe it's 1637 miles? What's the magic number? Has anybody ever seen it in writing? Since tens of thousands of dollars can be in question here, it must be in writing somewhere. One of you lawyer types must have read all the small print somewhere.
__________________
M5C 20% tint, Xpel full front, partial sides and rear. Spacers, 15mm front, 12mm rear. Turner Motorsport Oil Cooler Guard.
M3: Active Autowerke filter, Dinan underdrive pulley, Dinan full exhaust and software, 3.45 Differential, Springs, Brakes, Dinan/HRE wheels, 275/30-19 w/10mm spacer, 295/30-19 w/3mm spacer, painted front reflectors, 30% tint, Escort 8500i & Lidar Jammer, LUX H8 V5 halos, Euro rear foglights, 3M ClearBra.
Appreciate 1
lsal134.50
      07-18-2020, 06:21 AM   #26
TrevorM3
Banned
3318
Rep
8,083
Posts

Drives: 6.3 AMG
Join Date: Apr 2013
Location: Florida

iTrader: (0)

Quote:
Originally Posted by MysticBlue View Post
So.... I'd like to see it in black and white. I would like to see it in writing. It's 1200 miles, but obviously it can't be exactly 1200 miles.
It has to be 1200 miles, plus or minus...what? So is 1300 miles OK? But at 1301, your warranty is void? Or is it 1400 miles? Maybe it's 1637 miles? What's the magic number? Has anybody ever seen it in writing? Since tens of thousands of dollars can be in question here, it must be in writing somewhere. One of you lawyer types must have read all the small print somewhere.



it can be a little over or under, my brothers m4 was at 1000 when his oil cooler busted, they fixed that and did break in. As one member also said it can be a little over as well, but not 1k over..

I'm sure the breakin interval is in the manual.
Appreciate 0
      07-18-2020, 07:21 AM   #27
MysticBlue
Lieutenant Colonel
369
Rep
1,887
Posts

Drives: '20 M5C, '09 M3 DCT Coupe
Join Date: Apr 2008
Location: Eastern Oregon... They call 'em rigs here

iTrader: (0)

Quote:
Originally Posted by TrevorM3 View Post
it can be a little over or under, my brothers m4 was at 1000 when his oil cooler busted, they fixed that and did break in. As one member also said it can be a little over as well, but not 1k over..

I'm sure the breakin interval is in the manual.
Yes, it's in the manual. 1200 miles. And yes, there is obviously some amount of leeway. A hundred miles? A couple hundred? Three or four hundred? I'm asking, what's the actual plus or minus on that? There has to be a hard number for when the lawyers get involved, otherwise, what? They're just making it up as they go along?
__________________
M5C 20% tint, Xpel full front, partial sides and rear. Spacers, 15mm front, 12mm rear. Turner Motorsport Oil Cooler Guard.
M3: Active Autowerke filter, Dinan underdrive pulley, Dinan full exhaust and software, 3.45 Differential, Springs, Brakes, Dinan/HRE wheels, 275/30-19 w/10mm spacer, 295/30-19 w/3mm spacer, painted front reflectors, 30% tint, Escort 8500i & Lidar Jammer, LUX H8 V5 halos, Euro rear foglights, 3M ClearBra.
Appreciate 0
      07-18-2020, 07:39 AM   #28
unc879wins
Private First Class
190
Rep
194
Posts

Drives: 2015 Lexus RC350 FSport
Join Date: Jul 2006
Location: Tucson, AZ

iTrader: (0)

If it's that critical, the car should go into limp mode as it hits the magic mile without break in service.
Appreciate 7
POBA272.00
spuntyb4051.50
Aronis2267.00
euro*1654.00
MTTH231.00
Jamesmick131.00
      07-18-2020, 10:18 AM   #29
LSM
Lieutenant Colonel
LSM's Avatar
No_Country
1118
Rep
1,808
Posts

Drives: 2024 Porsche 911 GTS Cab
Join Date: Aug 2011
Location: United States

iTrader: (0)

I hope it works out but as others mentioned going over by 1000 miles is a big no no.

It says in the manual, the dealer notifies you and the car notifies you when service is needed at 1200 miles

From my understanding this 1200 mile service on M cars is one of the most important

Going 1000 over can certainly damage components however why they didn't immediately make you aware that your negligence would void the warranty is concerning
__________________
2024 Porsche 911 GTS Cabriolet
Appreciate 0
      07-18-2020, 10:52 AM   #30
spuntyb
Brigadier General
spuntyb's Avatar
United_States
4052
Rep
4,977
Posts

Drives: 2019 F90 Competition
Join Date: Aug 2013
Location: USA

iTrader: (0)

Quote:
Originally Posted by unc879wins View Post
If it's that critical, the car should go into limp mode as it hits the magic mile without break in service.
Exactly
__________________
<b>2023 M5C SRG|Aragon || 2018 Macan GTS</b>

2019 F90 Comp MBB|Black (sold)
2018 F80 ZCP TB|SS (sold)
2015 F30 335 AW|CR (sold)
2015 F31 MG|CR (sold)
2011 E90 JB|Oyster (sold)
Appreciate 1
lsal134.50
      07-18-2020, 11:39 AM   #31
dappercivility
First Lieutenant
dappercivility's Avatar
204
Rep
386
Posts

Drives: F90 M5 Competition
Join Date: Jan 2019
Location: Singapore

iTrader: (0)

Quote:
Originally Posted by LSM View Post
I hope it works out but as others mentioned going over by 1000 miles is a big no no.

It says in the manual, the dealer notifies you and the car notifies you when service is needed at 1200 miles

From my understanding this 1200 mile service on M cars is one of the most important

Going 1000 over can certainly damage components however why they didn't immediately make you aware that your negligence would void the warranty is concerning
My understanding is that if nothing major goes wrong, nobody would mutter a word BUT if something major goes wrong, the common reaction would be, hey its written in the manual. Break in service at 1200mi.

You exceeded the break in service by 1000mi. Your warranty has been voided. This is poor communication. Dealer should have highlighted this when OP brought the car in for minor warranty claims initially.

But as others have mentioned, the car upon taking delivery will prompt that your service is due at 1200mi. Mine came delivered with the service prompt and I sent it in for break in service at the specified mileage.
__________________
Born in M Town
Appreciate 1
LSM1118.00
      07-18-2020, 01:26 PM   #32
Aronis
Brigadier General
Aronis's Avatar
2267
Rep
3,281
Posts

Drives: 2018 M5
Join Date: Aug 2016
Location: Binghamton, NY

iTrader: (0)

My Two Cents.....

If that 1200 mile service was so precise at 1200 miles then BMW should have made GOD DAM SURE the FRIGGEN ASSWIPE DEALERS knew exactly what had to be done and with which OIL product. And the Car should be SHIPPED FROM THE FATHERLAND with the bottles of special oil in the trunk since most dealers did not have it in stock nor knew that the front and rear differential uses two different oils, nor do many listen to the driver who usually knows more then they do. This is such BULLSHIT to void your warrantee for that.

What's next? If you go too fast they void your warrantee? Play the stereo too loud? Back up too often? Drive too far with a low tire? Fart in the car?

Mike
__________________

2018 M5 and 2019 Porsche Boxster GTS
Prior. '94 325is, '97 M3 Lux, '16 M2
Appreciate 5
AlexFL7833.00
LSM1118.00
ambletx514.50
lsal134.50
      07-18-2020, 01:37 PM   #33
AlexFL
Brigadier General
7833
Rep
4,607
Posts

Drives: BMW
Join Date: Jun 2019
Location: South Florida

iTrader: (0)

I feel like there is more to this story.
Appreciate 2
      07-18-2020, 01:51 PM   #34
F90Joe
Enlisted Member
United_States
47
Rep
31
Posts

Drives: F90 M5c
Join Date: May 2020
Location: South Florida

iTrader: (0)

Quote:
Originally Posted by AlexFL View Post
I feel like there is more to this story.
😂😂 i was waiting for this... sadly no, i have all of the service documents - it’s as cut and dry as i explained it.
Appreciate 0
      07-18-2020, 02:10 PM   #35
nolaf90
New Member
9
Rep
21
Posts

Drives: 2020 M5C
Join Date: May 2020
Location: New Orleans

iTrader: (0)

What are the specific oils and other things dealers dont normally have? I have my breakin next week and I want to ask them if they have all this shit or not before I drive all the way there (dealer is 75 miles away)
Appreciate 0
      07-18-2020, 02:52 PM   #36
josec70
Major General
josec70's Avatar
United_States
4051
Rep
5,228
Posts

Drives: 22' Individual Chalk M5C
Join Date: Dec 2015
Location: Miami

iTrader: (2)

Quote:
Originally Posted by nolaf90 View Post
What are the specific oils and other things dealers dont normally have? I have my breakin next week and I want to ask them if they have all this shit or not before I drive all the way there (dealer is 75 miles away)
That was early on .. you should be fine now. Probably can't hurt to reach out to dealer just in case .. not all service departments are created equal.
__________________
CURRENT: 22' INDIVIDUAL M5| CHALK | TARTUFO | CCB | MPE | H&R | IND
GONE: 19' M5C| SINGAPORE GREY| ARAGON|VELOS VLS-06|H&R|iPE|IND|XPEL|CF|RADENSO
GONE: 15' F10 M5|BSM|BLACK|VELOS VSS-S2|KW|AKRA|IND|CF |ESCORT 360|VELOS PIGGY
GONE: 13' F10 M5|SG|BLACK|AKRA|KW|IND
LONG GONE: 09' E60 M5|02' E39 M5
Appreciate 0
      07-18-2020, 03:50 PM   #37
M3PGH
Major
United_States
784
Rep
1,395
Posts

Drives: Too Many
Join Date: Mar 2009
Location: Pittsburgh,PA

iTrader: (1)

on my F10 M5 the dealer used the oil specified for the E60 M5 at the BIS
and the only way I discovered it , is that I asked them to give me two extra quarts of oil as my car needed its first quart after 700 miles , so I thought I will keep some handy at home
and my son caught the error when I asked him to take the oil quarts out of the trunk and place them on the shelf in garage
so dealers can screw up , but at least you can track it back to them and make them responsible
and on the question why the dealer did not notify him of voided warranty at the BIS ? I don't blame them because no one would like to deliver bad news and would have not affected matters
Appreciate 0
      07-18-2020, 05:01 PM   #38
DocWeatherington
Brigadier General
DocWeatherington's Avatar
United_States
2898
Rep
4,072
Posts

Drives: F90 CP
Join Date: Jul 2014
Location: US

iTrader: (0)

Garage List
23 Bmw M3  [0.00]
Quote:
Originally Posted by M3PGH View Post
my understanding is that M cars that have their BIS after 2000 miles can't be certified , but I have never heard that warranty denied for delaying that service
though having done multiple M school over the years and talked to multiple instructors and mechanics, they always do the break in service before they put the car in service for the school, so it seems BMW sticks to that religiously as it cost them money to run these cars for 1200 miles before using them
hope your case will be resolved promptly
I can also confirm this when I did ED on the F80, they were like do not drive over the break-in miles, if your close take it to any dealership and have it serviced, and they would reimburse later. I only did 1100 miles and they completed the service at the port.

Let us know what the outcome is, but I think they void your stuff if they believe your at fault for not following the maintenance schedule and it caused/enhanced the damage.

Hopefully, BMW of NA steps in and is like no...
Appreciate 0
      07-18-2020, 05:03 PM   #39
DocWeatherington
Brigadier General
DocWeatherington's Avatar
United_States
2898
Rep
4,072
Posts

Drives: F90 CP
Join Date: Jul 2014
Location: US

iTrader: (0)

Garage List
23 Bmw M3  [0.00]
Quote:
Originally Posted by unc879wins View Post
If it's that critical, the car should go into limp mode as it hits the magic mile without break in service.
Well, the car tells you many times to take it in for service and counts down the miles. Even gives you the option to get an appointment via the in-car services. So yeah, can't say you didn't know. The car tells you every time you start it.
Appreciate 0
      07-18-2020, 05:17 PM   #40
DocWeatherington
Brigadier General
DocWeatherington's Avatar
United_States
2898
Rep
4,072
Posts

Drives: F90 CP
Join Date: Jul 2014
Location: US

iTrader: (0)

Garage List
23 Bmw M3  [0.00]
OP

See attached... might want to read the Booklet however its 52 pages long. I'm certain you probably, we all signed something we received this ( its legal garbage but my lease agreement/has it but doesn't have it sort of speak)

Maverik259

MysticBlue
POBA
spuntyb
Aronis
euro*
unc879wins


OWNER'S WARRANTY RESPONSIBILITIES

– As the vehicle owner, you are responsible for the performance of the required maintenance listed in your Maintenance booklet. BMW NA recommends that you retain all receipts covering maintenance on your vehicle, but BMW NA cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.

– You are responsible for presenting your vehicle to an authorized BMW center as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.

– As the vehicle owner, you should also be aware that BMW NA may deny your warranty coverage if your vehicle or part has failed due to abuse, neglect, improper maintenance or unapproved modifications

OP- After you had the issues, how far and how much longer did you drive the vehicle........ Also might want to be careful about what you post on here... until its resolved

Last edited by DocWeatherington; 07-18-2020 at 05:38 PM..
Appreciate 1
lsal134.50
      07-18-2020, 05:50 PM   #41
northtorque
First Lieutenant
northtorque's Avatar
Canada
268
Rep
380
Posts

Drives: F90 2019
Join Date: Mar 2018
Location: Ontario

iTrader: (0)

Sorry to hear about your situation OP. There is not anything magical and critical about the 1200m break in from what the info states - it is important yes but going 1k over should not cause everything to fail - the oil viscosity difference for the differentials might mean that they may have worn in a bit more than desired but major component failure or problems this soon - highly unlikely. The max rpm / speed is more critical I’m sure for proper part seating and wear in. Again what others that if it is hyper critical then limp mode / notification are a must then - BMW needs to code this in ASAP or is this a tool of a dealer? That said, I’m OCD and mine was in a bit early at approximately 1000 miles since I was going on a 800+ mile trip.
Appreciate 0
      07-18-2020, 05:55 PM   #42
F90Joe
Enlisted Member
United_States
47
Rep
31
Posts

Drives: F90 M5c
Join Date: May 2020
Location: South Florida

iTrader: (0)

Quote:
Originally Posted by DocWeatherington View Post
OPOP- After you had the issues, how far and how much longer did you drive the vehicle........ Also might want to be careful about what you post on here... until its resolved
The vehicle sits with 5700 miles on it right now - the problems started the day the dealer did the first oil change - not sure when the oil change is due, so maybe 2700 miles or so?

I think what everyone fails to understand is I am in no way disputing the vehicle needs service or what it says. The mere fact that they:
- Covered the break in service at no cost and did not make any statement about my warranty being voided
- Car went back after break in service for oil change (included
Maintenance) and 2x for engine problems which were all covered under warranty

At this point, they have taken responsibility IMO. I purchased a brand new $120,000 vehicle for a reason - WARRANTY. If you told me the day of service that I had no warranty, the vehicle would’ve been on swapalease the same day.

What if I had problems with the vehicle, let it sit in my driveway for the lease term and then turned it in... what happens? Nothing, it moves on to the auctions. What if i did a lease swap and the engine blows on the new owner? Is bmw going to tell them to kick rocks? It tells you to get an oil change and people drive thousands of miles past that notice all of the time. Had the message said HEY THIS IS SUPER IMPORTANT IF YOU GO ANY MILES OVER YOU WILL LOSE WARRANTY - ok I got it. I purchased the vehicle out of state so even if I signed an owners guide “receipt” - I was never given the manual prior to purchase (just making a point).

I have nothing to hide, BMW NA should see this and be ashamed that they make a “super sedan” that is so fragile. I guarantee every one who has seen this thread triple checked their service paperwork and has called their dealership thinking “oh crap i was 200 miles over” “500 miles over”.

Let’s see what happens this week with my attorney - hoping for the best.
Appreciate 2
lsal134.50
      07-18-2020, 06:02 PM   #43
DocWeatherington
Brigadier General
DocWeatherington's Avatar
United_States
2898
Rep
4,072
Posts

Drives: F90 CP
Join Date: Jul 2014
Location: US

iTrader: (0)

Garage List
23 Bmw M3  [0.00]
Quote:
Originally Posted by F90Joe View Post
The vehicle sits with 5700 miles on it right now - the problems started the day the dealer did the first oil change - not sure when the oil change is due, so maybe 2700 miles or so?

I think what everyone fails to understand is I am in no way disputing the vehicle needs service or what it says. The mere fact that they:
- Covered the break in service at no cost and did not make any statement about my warranty being voided
- Car went back after break in service for oil change (included
Maintenance) and 2x for engine problems which were all covered under warranty

At this point, they have taken responsibility IMO. I purchased a brand new $120,000 vehicle for a reason - WARRANTY. If you told me the day of service that I had no warranty, the vehicle would’ve been on swapalease the same day.

What if I had problems with the vehicle, let it sit in my driveway for the lease term and then turned it in... what happens? Nothing, it moves on to the auctions. What if i did a lease swap and the engine blows on the new owner? Is bmw going to tell them to kick rocks? It tells you to get an oil change and people drive thousands of miles past that notice all of the time. Had the message said HEY THIS IS SUPER IMPORTANT IF YOU GO ANY MILES OVER YOU WILL LOSE WARRANTY - ok I got it. I purchased the vehicle out of state so even if I signed an owners guide “receipt” - I was never given the manual prior to purchase (just making a point).

I have nothing to hide, BMW NA should see this and be ashamed that they make a “super sedan” that is so fragile. I guarantee every one who has seen this thread triple checked their service paperwork and has called their dealership thinking “oh crap i was 200 miles over” “500 miles over”.

Let’s see what happens this week with my attorney - hoping for the best.
BMW NA tends to take care of customers. The issue is your dealership
Appreciate 1
lsal134.50
      07-18-2020, 06:06 PM   #44
F90Joe
Enlisted Member
United_States
47
Rep
31
Posts

Drives: F90 M5c
Join Date: May 2020
Location: South Florida

iTrader: (0)

Quote:
Originally Posted by DocWeatherington View Post
BMW NA tends to take care of customers. The issue is your dealership
According to the dealer, BMW NA is who said “no warranty” and suggested I call BMW NA myself and speak to them.
Appreciate 0
Post Reply

Bookmarks

Tags
bmw, m5c, warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 02:45 AM.




m5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST