BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW M5 F90 (2018+) General Forums Regional Forums USA - Mid-Atlantic    DC area SA recommendations

Post Reply
 
Thread Tools Search this Thread
      01-19-2019, 06:39 AM   #1
315ER
New Member
7
Rep
11
Posts

Drives: '19 M5
Join Date: May 2010
Location: VA

iTrader: (0)

DC area SA recommendations

After 10 years of great service on amgs at 3 diff merc dealers, I had my first experience with BMW service and it was not so great.

So, I'm wondering if anyone has a SA/dealer in the DC area they can recommend. Preferably NoVA, but will make the trek to MD if needed.

Also, does BMW send service satisfaction surveys? I got one that looks like it's dealer specific, but I am hoping to get an official one from BMW.

Thanks!

Last edited by 315ER; 01-19-2019 at 06:57 AM..
Appreciate 0
      01-19-2019, 08:02 AM   #2
sybaek9
Private First Class
sybaek9's Avatar
85
Rep
199
Posts

Drives: 2018 M5
Join Date: Nov 2017
Location: Tysons Corner, VA

iTrader: (0)

Quote:
Originally Posted by 315ER View Post
After 10 years of great service on amgs at 3 diff merc dealers, I had my first experience with BMW service and it was not so great.

So, I'm wondering if anyone has a SA/dealer in the DC area they can recommend. Preferably NoVA, but will make the trek to MD if needed.

Also, does BMW send service satisfaction surveys? I got one that looks like it's dealer specific, but I am hoping to get an official one from BMW.

Thanks!
My personal recommendation is BMW Fairfax. They've been most reliable for me.

Sterling is biggest but there are countless horror stories (I have them too) and Alexandria is just way overloaded so they always seem to over promise and under deliver.
Appreciate 0
      01-19-2019, 09:11 AM   #3
utsteve98
Private First Class
89
Rep
160
Posts

Drives: 2019 M5 Competition
Join Date: Sep 2014
Location: DC

iTrader: (0)

My first and only BMW service experience was with Fairfax. Wasn't the best. Had to wait 6 hours because they didn't have the rear differential oil for the 1200 mile service. At least they didn't give me some BS and say it didn't need changing or use the wrong oil. The SA was cool though.
Appreciate 0
      01-19-2019, 10:37 AM   #4
315ER
New Member
7
Rep
11
Posts

Drives: '19 M5
Join Date: May 2010
Location: VA

iTrader: (0)

Quote:
Originally Posted by sybaek9 View Post
My personal recommendation is BMW Fairfax. They've been most reliable for me.

Sterling is biggest but there are countless horror stories (I have them too) and Alexandria is just way overloaded so they always seem to over promise and under deliver.
Okay, thanks. That is actually where I was considering going for my next maintenance.
Appreciate 0
      01-19-2019, 10:38 AM   #5
315ER
New Member
7
Rep
11
Posts

Drives: '19 M5
Join Date: May 2010
Location: VA

iTrader: (0)

Quote:
Originally Posted by utsteve98 View Post
My first and only BMW service experience was with Fairfax. Wasn't the best. Had to wait 6 hours because they didn't have the rear differential oil for the 1200 mile service. At least they didn't give me some BS and say it didn't need changing or use the wrong oil. The SA was cool though.
Did they do both front an rear diffs or just the rear?
Appreciate 0
      01-19-2019, 11:06 AM   #6
sybaek9
Private First Class
sybaek9's Avatar
85
Rep
199
Posts

Drives: 2018 M5
Join Date: Nov 2017
Location: Tysons Corner, VA

iTrader: (0)

Quote:
Originally Posted by 315ER View Post
Quote:
Originally Posted by utsteve98 View Post
My first and only BMW service experience was with Fairfax. Wasn't the best. Had to wait 6 hours because they didn't have the rear differential oil for the 1200 mile service. At least they didn't give me some BS and say it didn't need changing or use the wrong oil. The SA was cool though.
Did they do both front an rear diffs or just the rear?
That was an issue at all dealers at one point.
Appreciate 0
      01-19-2019, 01:09 PM   #7
dardeca
Major
dardeca's Avatar
United_States
448
Rep
1,307
Posts

Drives: 2019 M5 Competition
Join Date: Jul 2010
Location: Dallas

iTrader: (2)

I used BMW of Fairfax on my M3...service was ok. This was back in 2010 when I lived there...not sure if it's gotten better and worse.
__________________
E92 M3 Supplemental manual p.38: "The laws of physics cannot be repealed, even with DSC."
Appreciate 0
      01-19-2019, 01:39 PM   #8
th3hitman316
Private
th3hitman316's Avatar
30
Rep
79
Posts

Drives: Frozen Red F90
Join Date: Jun 2018
Location: NYC Tri-State

iTrader: (0)

While this thread is up I should ask, for any SA recommendations in NYC area mine's leaving, he was mod friendly and treated my car well but now he's going away
__________________
Appreciate 0
      01-19-2019, 02:36 PM   #9
utsteve98
Private First Class
89
Rep
160
Posts

Drives: 2019 M5 Competition
Join Date: Sep 2014
Location: DC

iTrader: (0)

Quote:
Originally Posted by 315ER View Post
Quote:
Originally Posted by utsteve98 View Post
My first and only BMW service experience was with Fairfax. Wasn't the best. Had to wait 6 hours because they didn't have the rear differential oil for the 1200 mile service. At least they didn't give me some BS and say it didn't need changing or use the wrong oil. The SA was cool though.
Did they do both front an rear diffs or just the rear?
Yes sir. Both. And they use different oils for both. G2 and G4 Hypoid
Appreciate 0
      09-17-2020, 07:59 PM   #10
Remington
Enlisted Member
46
Rep
45
Posts

Drives: 2018 Mexico Blue M3
Join Date: Aug 2018
Location: Washington, DC

iTrader: (0)

Not Virginia, but Steve Heath at Passport is fantastic.

He's been my SA since 2003...2003 M5, 2006 530iTx, 2006 M5, 2013 M3 LRP, 2013 X1, 2016 328iXt, 2016 M4, 2018 M3, 2019 330iXt, .......who knows what's next......
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 11:43 AM.




m5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST