Finding service history?

MandM3 · 05-04-2023, 11:48 AM

I'm looking at a 2020 M5C, under 30k miles. Being sold by a reputable dealership and after viewing the car it looks pretty clean, however the carfax has no service history whatsoever. I tried calling the dealership that sold the car initially to see if they could tell me whether the car was ever serviced there, but they refused to disclose anything.

Anyone know of a way to gather this info? I'm skeptical purchasing without knowing the background.

pmsteinm · 05-04-2023, 12:11 PM

If you pay $30 for a 24 hour pass to the the official BMW TIS it will list the service history if you specify a VIN:

https://bmwtechinfo.bmwgroup.com/

MandM3 · 05-04-2023, 01:08 PM

Quote:

Originally Posted by pmsteinm

If you pay $30 for a 24 hour pass to the the official BMW TIS it will list the service history if you specify a VIN:

https://bmwtechinfo.bmwgroup.com/

Thanks. So I paid the $30 but cant for the life of me figure out where to input the VIN and get that information. Any chance youre familiar with the interface?

pmsteinm · 05-04-2023, 01:17 PM

It's been a few months since I did it. It wasn't intuitive and I can't see the interface right now because I don't have access. If you look around for "TIS" or service info it will get you to the right place. Sorry I can't be more helpful. When you do find the right place, you can also download the BMW dealer technical guides that are frequently posted on this forum, and the service procedures for any work you might plan to do on the car.

MandM3 · 05-04-2023, 01:33 PM

If anyone knows the system, let me know. Happy to look up VINs while I have 24 hour access.

NoMods · 05-04-2023, 02:37 PM

Try your local dealership, stop in and talk to the SA, they might do it?

Dynabyte · 05-04-2023, 07:50 PM

I just purchased a 2020 M5C last month, and it was being sold at a BMW dealership. They provided me with a "Warranty Vehicle Inquiry" before I decided to buy it. It contains all sorts of data including options, maintenance history and warranty coverages. I also received this printout previously when servicing a X5 I bought at a non-BMW dealership. It will likely need to be a BMW dealer that provides the info - I would think that you can get it for sure if you are the registered owner.

G-M5 · 05-05-2023, 01:10 AM

Pm me and I’ll help. No need to spend $30.

Justao · 05-05-2023, 07:34 AM

You can check all the service history in iDrive? Unless you don’t have this feature in US not sure🤷🏻&zwj;♂️

Greer · 05-05-2023, 11:41 AM

To Op,

Are you purchasing this car at a BMW dealership?

MandM3 · 05-05-2023, 12:28 PM

Quote:

Originally Posted by Greer

To Op,

Are you purchasing this car at a BMW dealership?

Nope its at a Mercedes dealership. But I spoke to my normal SA and he gave me the cars service history and it all checks out. Going to drive the car today.

pmsteinm · 05-09-2023, 07:57 PM

I signed up this weekend to try ISTA with my new dongle. ISTA wouldn't start so in theory tech support will get back to me and they refunded the subscription.

To answer the question on how to get to the useful part:

AOS->Repair Manuals and Diagrams (AIR).
Then click on "start".
Enter the VIN in search.
Scroll to the bottom of the resulting page for the car
Expand "Vehicle Histories"

05-04-2023, 11:48 AM	#1
MandM3 Private 9 Rep 56 Posts Drives: N/A Join Date: Mar 2015 Location: Los Angeles iTrader: (0)	Finding service history? I'm looking at a 2020 M5C, under 30k miles. Being sold by a reputable dealership and after viewing the car it looks pretty clean, however the carfax has no service history whatsoever. I tried calling the dealership that sold the car initially to see if they could tell me whether the car was ever serviced there, but they refused to disclose anything. Anyone know of a way to gather this info? I'm skeptical purchasing without knowing the background.
	Appreciate 0 Tweet Quote

05-04-2023, 12:11 PM	#2
pmsteinm Lieutenant 340 Rep 414 Posts Drives: 23 M5C, 19 X5 Join Date: Jun 2015 Location: Raleigh, NC iTrader: (0) Garage List 2023 BMW M5C [0.00] 2019 BMW X5 xDrive40i [0.00]	If you pay $30 for a 24 hour pass to the the official BMW TIS it will list the service history if you specify a VIN: https://bmwtechinfo.bmwgroup.com/
	Appreciate 1 SpeedyATL1931.00 Quote

05-04-2023, 01:17 PM	#4
pmsteinm Lieutenant 340 Rep 414 Posts Drives: 23 M5C, 19 X5 Join Date: Jun 2015 Location: Raleigh, NC iTrader: (0) Garage List 2023 BMW M5C [0.00] 2019 BMW X5 xDrive40i [0.00]	It's been a few months since I did it. It wasn't intuitive and I can't see the interface right now because I don't have access. If you look around for "TIS" or service info it will get you to the right place. Sorry I can't be more helpful. When you do find the right place, you can also download the BMW dealer technical guides that are frequently posted on this forum, and the service procedures for any work you might plan to do on the car.
	Appreciate 0 Quote

05-04-2023, 01:33 PM	#5
MandM3 Private 9 Rep 56 Posts Drives: N/A Join Date: Mar 2015 Location: Los Angeles iTrader: (0)	If anyone knows the system, let me know. Happy to look up VINs while I have 24 hour access.
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05-04-2023, 02:37 PM	#6
NoMods Colonel 1133 Rep 2,336 Posts Drives: 2022 M5 Join Date: May 2006 Location: USA iTrader: (10) Garage List 2022 M5 [10.00]	Try your local dealership, stop in and talk to the SA, they might do it?
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05-04-2023, 07:50 PM	#7
Dynabyte New Member 15 Rep 12 Posts Drives: 2024 X5 M60i Join Date: Apr 2021 Location: Bay Area, CA iTrader: (1)	I just purchased a 2020 M5C last month, and it was being sold at a BMW dealership. They provided me with a "Warranty Vehicle Inquiry" before I decided to buy it. It contains all sorts of data including options, maintenance history and warranty coverages. I also received this printout previously when servicing a X5 I bought at a non-BMW dealership. It will likely need to be a BMW dealer that provides the info - I would think that you can get it for sure if you are the registered owner.
	Appreciate 0 Quote

05-05-2023, 01:10 AM	#8
G-M5 Second Lieutenant 159 Rep 223 Posts Drives: 2015 M5 , 2019 M5 , 2022 X5 M5 Join Date: Nov 2018 Location: San Francisco iTrader: (0)	Pm me and I’ll help. No need to spend $30.
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05-05-2023, 07:34 AM	#9
Justao Lieutenant 402 Rep 465 Posts Drives: BMW M8 F91 Join Date: Oct 2019 Location: UK iTrader: (0)	You can check all the service history in iDrive? Unless you don’t have this feature in US not sure🤷🏻&zwj;♂️
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05-05-2023, 11:41 AM	#10
Greer Colonel 1914 Rep 2,526 Posts Drives: 2022 M5 Competition Join Date: Dec 2007 Location: Los Angeles iTrader: (0)	To Op, Are you purchasing this car at a BMW dealership? __________________ 2022 F90 M5 Competition & 2019 M2 Competition 2019 F90 M5 Competition 2017 F80 M3 Competition 2014 F10 M5 Competition 2003 E39 M5
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05-09-2023, 07:57 PM	#12
pmsteinm Lieutenant 340 Rep 414 Posts Drives: 23 M5C, 19 X5 Join Date: Jun 2015 Location: Raleigh, NC iTrader: (0) Garage List 2023 BMW M5C [0.00] 2019 BMW X5 xDrive40i [0.00]	I signed up this weekend to try ISTA with my new dongle. ISTA wouldn't start so in theory tech support will get back to me and they refunded the subscription. To answer the question on how to get to the useful part: AOS->Repair Manuals and Diagrams (AIR). Then click on "start". Enter the VIN in search. Scroll to the bottom of the resulting page for the car Expand "Vehicle Histories"
	Appreciate 0 Quote