"Remote not detected" and phone also doesn't connect...

calpharo · 01-23-2019, 02:48 PM

Hey Everyone,

I am having intermittent issues (about 10% of the time) where I get into my car, start the engine, then I get an alert on my screen saying that the key remote not detected. The message usually goes away in a few seconds on its own, but then I noticed that whenever this happens, my phone won't connect to the car. Even if I manually try to reconnect the device, it won't work.

The next time I go into the car as usual everything works fine as long as I don't get that "remote control missing" error.

I remember reading on here something about an auxiliary antenna that may be defective, but couldn't find anything when I searched, any input would be great so I can guide my SA.

Thanks!

windtendo · 01-24-2019, 10:48 AM

I've had the "remote not detected" pop up on occasion as well. I hit the okay button and carry on. Not sure what's causing this.

josec70 · 01-24-2019, 12:53 PM

Quote:

Originally Posted by windtendo

I've had the "remote not detected" pop up on occasion as well. I hit the okay button and carry on. Not sure what's causing this.

Same here

shayan30 · 01-24-2019, 02:58 PM

I've experienced this as well and the dealer could not reproduce so nothing was done. The annoying part is the car wont connect via Bluetooth when this happens.

The work around I found is to press the lock/unlock buttons on the key fob itself and the car quickly connects to the phone via Bluetooth and everything is normal. If I don't do this, everything is fine minus the Bluetooth connection.

calpharo · 01-24-2019, 06:01 PM

Thanks for that work-around! I will try that next time it happens.

The fact that it is intermittent makes it super difficult to have the dealer diagnose.

01-23-2019, 02:48 PM	#1
calpharo Private 37 Rep 56 Posts Drives: 2018 M5 Join Date: Feb 2014 Location: Orange County, CA iTrader: (0) Garage List 2016 BMW 740i [0.00] 2019 BMW X5 [0.00] 2018 BMW M5 [0.00]	"Remote not detected" and phone also doesn't connect... Hey Everyone, I am having intermittent issues (about 10% of the time) where I get into my car, start the engine, then I get an alert on my screen saying that the key remote not detected. The message usually goes away in a few seconds on its own, but then I noticed that whenever this happens, my phone won't connect to the car. Even if I manually try to reconnect the device, it won't work. The next time I go into the car as usual everything works fine as long as I don't get that "remote control missing" error. I remember reading on here something about an auxiliary antenna that may be defective, but couldn't find anything when I searched, any input would be great so I can guide my SA. Thanks!
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01-24-2019, 10:48 AM	#2
windtendo Lieutenant Colonel 1716 Rep 1,909 Posts Drives: 2023 M5C Join Date: Apr 2013 Location: Houston iTrader: (1) Garage List 2023 BMW M5C [0.00] 1989 BMW M3 [0.00]	I've had the "remote not detected" pop up on occasion as well. I hit the okay button and carry on. Not sure what's causing this.
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01-24-2019, 02:58 PM	#4
shayan30 Private First Class 120 Rep 192 Posts Drives: F90 M5 Join Date: Jul 2013 Location: USA iTrader: (1)	I've experienced this as well and the dealer could not reproduce so nothing was done. The annoying part is the car wont connect via Bluetooth when this happens. The work around I found is to press the lock/unlock buttons on the key fob itself and the car quickly connects to the phone via Bluetooth and everything is normal. If I don't do this, everything is fine minus the Bluetooth connection.
	Appreciate 0

01-24-2019, 06:01 PM	#5
calpharo Private 37 Rep 56 Posts Drives: 2018 M5 Join Date: Feb 2014 Location: Orange County, CA iTrader: (0) Garage List 2016 BMW 740i [0.00] 2019 BMW X5 [0.00] 2018 BMW M5 [0.00]	Thanks for that work-around! I will try that next time it happens. The fact that it is intermittent makes it super difficult to have the dealer diagnose.
	Appreciate 0