[BBock727]

Got my car 2 weeks ago. Has worked since day 1. Bmw connect wasn't down for me

[Smithcinema]

Today they had me sign out of connected drive website first and then the app and now I can't sign back in inside x5 says something went wrong , and now sos button just keeps dialing so that is now out also , and they activation code does not go to the idrive so now it's 10 times worse ,

[LexxM3]

Originally Posted by Smithcinema

Today they had me sign out of connected drive website first and then the app and now I can't sign back in inside x5 says something went wrong , and now sos button just keeps dialing so that is now out also , and they activation code does not go to the idrive so now it's 10 times worse ,

Ah, you're that kind of masochist, one that takes BMW support at their word :-).

Seriously though, very sorry to hear. Ugh.

[Delta5]

For what it's worth, this is also affecting G20 folks.

I've had my '20 M340i for a month and while I can successfully lock/unlock/honk, the car hasn't updated fuel/location/status since 6/5. '18 X3 on the same app, account, and garage works fine.

Genius & ConnectedDrive assistance say it's a known problem, there's nothing that can be done to fix it on my end, and to just be patient.

Coworker with a '19 X5 is having the same issue and was told the same thing.

Obviously, YMMV.

[eagle_bmw]

Originally Posted by Smithcinema

Today they had me sign out of connected drive website first and then the app and now I can't sign back in inside x5 says something went wrong , and now sos button just keeps dialing so that is now out also , and they activation code does not go to the idrive so now it's 10 times worse ,

When I got mine it didn't work for 3 weeks. After reading on this forum the sequence in below link worked for me.

https://www.bimmerpost.com/forums/sh...php?p=24843771

As others have mentioned in the forum don't believe what BMW assist/genius told you. Good luck!

[IAG]

Am I the only one getting an image of a G30 in remote 3D view instead of a G05? I do have a G05 in my app's garage.. LoL This has been going on for about 2-3 weeks now.

[ElectroGeek]

Originally Posted by IAG

Am I the only one getting an image of a G30 in remote 3D view instead of a G05? I do have a G05 in my app's garage.. LoL This has been going on for about 2-3 weeks now.

Mine is showing the right car.

[Smithcinema]

Waiting on bmw assist to create a new ESA for my x5 I created a new email address and will see if this works they still swear connected drive is down I keep telling them it's bull and are forcing there hand in this and said if it don't work they will be getting x5 back until they get it to work , dealer is no help they say it's a connected drive issue and the account is wrong , now the sos keeps dialing out so car is useless to me and I can't drive it , sent in proof of ownership 2 days ago and still not approved, basically bmw customer service went down hill

[russelldav]

Originally Posted by Smithcinema

Waiting on bmw assist to create a new ESA for my x5 I created a new email address and will see if this works they still swear connected drive is down I keep telling them it's bull and are forcing there hand in this and said if it don't work they will be getting x5 back until they get it to work , dealer is no help they say it's a connected drive issue and the account is wrong , now the sos keeps dialing out so car is useless to me and I can't drive it , sent in proof of ownership 2 days ago and still not approved, basically bmw customer service went down hill

This happened to me. Let me find the solution...

Edit: https://www.bimmerpost.com/forums/sh...php?p=24887296

[natahoa]

Originally Posted by Smithcinema

Waiting on bmw assist to create a new ESA for my x5 I created a new email address and will see if this works they still swear connected drive is down I keep telling them it's bull and are forcing there hand in this and said if it don't work they will be getting x5 back until they get it to work , dealer is no help they say it's a connected drive issue and the account is wrong , now the sos keeps dialing out so car is useless to me and I can't drive it , sent in proof of ownership 2 days ago and still not approved, basically bmw customer service went down hill

Check out the new thread titled “I should have listened to my wife”. It’s quite the story.

https://g05.bimmerpost.com/forums/sh....php?t=1626349

[daveyfuzz@gmail.com]

I had the same issue, where none of my Connected Drive features on the app would work. I kept trying to connect to the vehicle and it said "Failure to Connect" so I called BMW Assist customer support (you need to call BMW Assist). They said the problem was, for some reason, my profile/account wasn't showing up... even though I have one. They issued an IT help ticket and put it on RUSH SERVICE. Two days later, my app was back to normal, I could see my car on it, and all remote functions were back to normal.

[Hogan]

I had the same issue. I used a different email address never registered with ConnectedDrive and a new password and everything went back to normal.

[Delta5]

My CD app and G20 connectivity suddenly started working again today. Check your app; BMW did something on the back end.