[MikeStammer]

break in at 1200 and then another oil change at something less than 10000 miles? never heard that before.

[F90Joe]

Originally Posted by MikeStammer

break in at 1200 and then another oil change at something less than 10000 miles? never heard that before.

Light came on for oil change, dealer called me - brought it in

Edit: just checked and oil change was 4500 miles

[DocWeatherington]

Originally Posted by F90Joe

Light came on for oil change, dealer called me - brought it in

Edit: just checked and oil change was 4500 miles

Wait... first oil change was when? at 4500 miles or 2700?

On my 19 F90, I've already had two in 9 months. One for the break-in 1093miles (Nov 2019), then the 2nd one was at 6453miles (Jun 2020) oil change was at the determination of the car onboard systems.

[MikeStammer]

on my f80 I did break in at 1200 and next call was 10k for oil.

I wonder if your car detected the fact that it wanted an oil change based on other issues that were going on and that's what made it that much shorter of a duration after the break-in

[DocWeatherington]

Originally Posted by MikeStammer

on my f80 I did break in at 1200 and next call was 10k for oil.

I wonder if your car detected the fact that it wanted an oil change based on other issues that were going on and that's what made it that much shorter of a duration after the break-in

The newer cars, the oil change is determined by the onboard systems.

[F90Joe]

Originally Posted by DocWeatherington

Wait... first oil change was when? at 4500 miles or 2700?

On my 19 F90, I've already had two in 9 months. One for the break-in 1093miles (Nov 2019), then the 2nd one was at 6453miles (Jun 2020) oil change was at the determination of the car onboard systems.

Oil change was at 4500 miles

See attachment, break-in service and oil change / the start of the vehicle problems (i edited out the tech name and license)

[DocWeatherington]

Originally Posted by F90Joe

Oil change was at 4500 miles

See attachment, break-in service and oil change / the start of the vehicle problems (i edited out the tech name and license)

Your missing what I'm saying...

When was your first oil change... 4500 miles ( is that when they did your break in service) or was that done at 2700? then the second was at 4500

[F90Joe]

Originally Posted by DocWeatherington

Your missing what I'm saying...

When was your first oil change... 4500 miles ( is that when they did your break in service) or was that done at 2700? then the second was at 4500

I fully understand - as stated my break in service was at 2200 miles (1000 over the “recommended miles”) and then at 4500 miles the car went back for another oil change due to a message displaying and dealer Calling me.

[TrevorM3]

Originally Posted by DocWeatherington

BMW NA tends to take care of customers. The issue is your dealership

this is NOT a dealership issue. You are very mistaken. this has been well known, BMW can and will void warranty. And, now that car is no longer eligible for CPO.

[DocWeatherington]

Originally Posted by TrevorM3

this is NOT a dealership issue. You are very mistaken. this has been well known, BMW can and will void warranty. And, now that car is no longer eligible for CPO.

I agree..... Once more details come out... see my post below.

[DocWeatherington]

Originally Posted by F90Joe

I fully understand - as stated my break in service was at 2200 miles (1000 over the “recommended miles”) and then at 4500 miles the car went back for another oil change due to a message displaying and dealer Calling me.

So... if this is related to an oil change issue. But you need to figure out what the exact issue is.

I am betting BMW sets thresholds before they do a no push back on no warranty coverage based upon the issues they find, especially when it comes to the motor. M powertrains have tight tolerance levels.

A dealership must submit all information for BMW NA to cover the warranty costs. The maintenance is already paid for when you buy the car as it's included in the based price. A dealership isn't going to deny you service as it's already been paid for. Your dealership may have gone to bat for you but at the end of the day its BMW NA that cuts the warranty check or terminates your warranty.

The car determined it needed another oil change at 4500 miles as its oil was dirty/ filter was shot. The dealership performed the work.
Herein lies the issue… Without a doubt, your car has a defect, or the metal buildup caused the problem. In either case, it was exacerbated by you driving it more. Then if you drive the car as you stole it… compounding…

BMW NA is like what came first, the chicken, or the egg. Suppose the car was brought in at 1200, oil change. Then again at 4500, then hard fail at 5,700. That falls either on the dealership error or a manufacturing defect and BMW covers it.

This is the grey area... BMW knows that the cars need that 1200-mile service as the metal build up causes other issue as the motors breaks in (the longer it's in the system the more damage it causes- the oil system is not closed- thus why when you hit something and fuck up the cooler at the bottom it can cause a ton of issues as the metal goes everywhere and the only way to save the motor is to shut it down within seconds – and in these cases it's always a 50/50), then by driving it beyond the threshold it was compounded. I'm assuming that "hard spot" is the result of that issue as they are like negligence on the driver. Probably messed up a cylinder/block or caused something to seize. Most modern cars have a "black box"…

BMW is like… the motor needs replacement and not a repair… so it's a brand-new motor delivered from the factory. That's not cheap.



BMW is like we recommend 1200. You did 1000 over this with metal shavings floating within the motor; it would have only gotten worse. The dealer is just going to follow the service as at the time of maintenance, the system hadn't failed and like you said, they wouldn't have known it was going too. BMW NA engineers will look at all the data.

It sounds like at the 4500-mile service... if the dealership called you and was like hey... you need to get it in... the onboard system for sure was telling you each time you drove it … to take it in, then sent an SOS to your dealership, then they called you. That could be strick two in BMW's eyes.

You're in for a fight – Warranty is void if they find the owner to be at fault.

What some would do… is if the car runs to take it back. Get a good helmet .. adjust the seat and ensure your tray table is in the upright position... then pay your insurance deductible and don't say shit to an adjuster as you take the car to a different 3rd party shop.
You mentioned it a lease… Last I heard I think it has gap insurance, review your contracts talk to your attorney then figure out what is best.

Ask if BMW will go 50/50 on repairs… If you sell it be upfront with the next buyer.

[TrevorM3]

Originally Posted by F90Joe

The vehicle sits with 5700 miles on it right now - the problems started the day the dealer did the first oil change - not sure when the oil change is due, so maybe 2700 miles or so?

I think what everyone fails to understand is I am in no way disputing the vehicle needs service or what it says. The mere fact that they:
- Covered the break in service at no cost and did not make any statement about my warranty being voided
- Car went back after break in service for oil change (included
Maintenance) and 2x for engine problems which were all covered under warranty

At this point, they have taken responsibility IMO. I purchased a brand new $120,000 vehicle for a reason - WARRANTY. If you told me the day of service that I had no warranty, the vehicle would’ve been on swapalease the same day.

What if I had problems with the vehicle, let it sit in my driveway for the lease term and then turned it in... what happens? Nothing, it moves on to the auctions. What if i did a lease swap and the engine blows on the new owner? Is bmw going to tell them to kick rocks? It tells you to get an oil change and people drive thousands of miles past that notice all of the time. Had the message said HEY THIS IS SUPER IMPORTANT IF YOU GO ANY MILES OVER YOU WILL LOSE WARRANTY - ok I got it. I purchased the vehicle out of state so even if I signed an owners guide “receipt” - I was never given the manual prior to purchase (just making a point).

I have nothing to hide, BMW NA should see this and be ashamed that they make a “super sedan” that is so fragile. I guarantee every one who has seen this thread triple checked their service paperwork and has called their dealership thinking “oh crap i was 200 miles over” “500 miles over”.

Let’s see what happens this week with my attorney - hoping for the best.

Any german automobile is fragile.. thats why they need to check stuff at 1200 miles. lol.

OP, PM me. I'd like to know which dealer did the work. I have a few contacts at a few dealers, i can see if they can assist.

[josec70]

Originally Posted by TrevorM3

Any german automobile is fragile.. thats why they need to check stuff at 1200 miles. lol.

OP, PM me. I'd like to know which dealer did the work. I have a few contacts at a few dealers, i can see if they can assist.

T, let me know once you know the dealership, I have some good contacts at B-Miami.

May be a moot point if now in the hands of BMW NA as you know .. very little budge in them once they've taken a specific position on a warranty claim.

[dappercivility]

Originally Posted by F90Joe

According to the dealer, BMW NA is who said “no warranty” and suggested I call BMW NA myself and speak to them.

How your car issues were communicated to BMW NA, we would never know. The way your case was presented, information, etc as well as what kind of opinions they made when they communicated with bmw NA would greatly affect bmw na's opinion of your case.

Still feel you should go straight to bmw NA direct instead of through your current dealer.

[Earlando86]

My break-in was at 1200 and first oil change was around 2000-2500 on the odometer. I was irritated that I had to go back to the shop so quickly.

[SFT33]

Originally Posted by F90Joe

According to the dealer, BMW NA is who said “no warranty” and suggested I call BMW NA myself and speak to them.

The issue is BMW NA. The dealer gets paid for warranty work. They don’t care.

I think a best case scenario is BMW NA gives the OP some sort of goodwill gesture (reduced cost to fix) to address the issue. I’d be surprised if they honor the warranty given the OP didn’t follow the required break-in service timing.

[TrevorM3]

Originally Posted by josec70

T, let me know once you know the dealership, I have some good contacts at B-Miami.

May be a moot point if now in the hands of BMW NA as you know .. very little budge in them once they've taken a specific position on a warranty claim.

yea i think we may be too late.

[DocWeatherington]

Originally Posted by Earlando86

My break-in was at 1200 and first oil change was around 2000-2500 on the odometer. I was irritated that I had to go back to the shop so quickly.

Actually, that is your second oil change ( Unless the dealership messed up) ...

Break-in service includes an oil change and changing of a few different fluids. The second one is based upon the onboard diagnostics system saying we need to do it again - the oil/filter is dirty. Once broken in the system could allow for 10k plus before it needs to be changed.

Again, were are talking a high end sensitive but strong almost 700hp crank german motor

[norbtx]

I'd ask BMW NA myself. Dealers tend to try and profit on everything. I wouldn't put it over them to try and say that its not warranty covered. They make more on customer service than on warranty work.

[TrevorM3]

Originally Posted by norbtx

I'd ask BMW NA myself. Dealers tend to try and profit on everything. I wouldn't put it over them to try and say that its not warranty covered. They make more on customer service than on warranty work.

again, 1200 mile service is well known to many people that it NEEDS to be done.

[norbtx]

Originally Posted by TrevorM3

again, 1200 mile service is well known to many people that it NEEDS to be done.

Again, what will it hurt to ask BMW NA? It'll cost nothing to ask them.

[floating.spirit]

Originally Posted by DocWeatherington

Well, the car tells you many times to take it in for service and counts down the miles. Even gives you the option to get an appointment via the in-car services. So yeah, can't say you didn't know. The car tells you every time you start it.

I usually get a call from a dealer or somebody saying "your Car is telling us it needs service. Want to schedule it sir?"