Who Has Done European Delivery? Advice Needed

Greer · 12-07-2018, 03:52 PM

Hi Guys,

I did European delivery this fall and on October 5th I dropped my 2019 M5 Competiton at the station in Vienna, Austria for delivery back to the USA. When I picked up my car today I noticed that they put 12 extra miles on the car. My dealer said they were for testing, I don't buy it. For people who know about Euro delivery, how many extra miles should have been put on my car? Thanks

BMWM5NYC · 12-07-2018, 04:21 PM

Quote:

Originally Posted by Greer

Hi Guys,

I did European delivery this fall and on October 5th I dropped my 2019 M5 Competiton at the station in Vienna, Austria for delivery back to the USA. When I picked up my car today I noticed that they put 12 miles on the car. My dealer said they were for testing, I don't buy it. For people who know about Euro delivery, how many extra miles should have been put on my car? Thanks

Just a question. How far is the port to your dealer? Did they drive it from the port to your dealer?

Greer · 12-07-2018, 04:52 PM

Quote:

Originally Posted by BMWM5NYC

Just a question. How far is the port to your dealer? Did they drive it from the port to your dealer?

The distance from the port to my dealer is 52 miles.

marcvtec · 12-07-2018, 05:05 PM

I guess, everyone took a turn on your car like a door knob.
It happens !

Ever34 · 12-07-2018, 05:06 PM

12 miles ...really?

ST3 · 12-07-2018, 05:41 PM

You definitely need answers

Greer · 12-07-2018, 06:31 PM

Quote:

Originally Posted by marcvtec

I guess, everyone took a turn on your car like a door knob.
It happens !

That is what I'm afraid of. Who has done Euro delivery this year, what was your experience with mileage after drop off?

Poleposition · 12-07-2018, 09:39 PM

Quote:

Originally Posted by Greer

That is what I'm afraid of. Who has done Euro delivery this year, what was your experience with mileage after drop off?

1.5 miles more on my Eurodelivery car. I dropped in Munich though.

fun2drv · 12-08-2018, 12:38 PM

It shouldn't have more than a couple of miles from when you dropped it off. Someone went for a joy ride or the dealer let someone test drive your car...

Greer · 12-08-2018, 01:58 PM

Thanks for the response. It was not my local dealer because I asked him to call me the minute my car hit the showroom.

Ryno 27 · 12-08-2018, 07:52 PM

Relax, it’s 12 miles. Not the end of the world. Willing to bet, this won’t be your last car, so why stress??

Greer · 12-08-2018, 08:07 PM

Quote:

Originally Posted by Ryno 27

Relax, it’s 12 miles. Not the end of the world. Willing to bet, this won’t be your last car, so why stress??

I take the break-in process very seriously and someone should not be joyriding in my property for 12 miles. When I signed up for Euro delivery I expected a level of trust and I will be writing BMW of North America ASAP. Also, the 2019 M5 Competition is so extraordinary that it may indeed be my last car.

josec70 · 12-09-2018, 01:07 PM

Hey brother,

Certainly sucks and hopefully you'll get some answers.

Are you assuming it happened in Europe? Is it possible the US Dealer where it was delivered is responsible?

It will be interesting to see if you get an answer and how BMW NA manages this process.

Best of luck.

Greer · 12-09-2018, 01:17 PM

Quote:

Originally Posted by josec70

Hey brother,

Certainly sucks and hopefully you'll get some answers.

Are you assuming it happened in Europe? Is it possible the US Dealer where it was delivered is responsible?

It will be interesting to see if you get an answer and how BMW NA manages this process.

Best of luck.

I had my dealer call me the minute the car hit the dealership. Now, it might have happened at the west coast port of entry.

josec70 · 12-09-2018, 01:22 PM

Quote:

Originally Posted by Greer

Quote:

Originally Posted by josec70

Hey brother,

Certainly sucks and hopefully you'll get some answers.

Are you assuming it happened in Europe? Is it possible the US Dealer where it was delivered is responsible?

It will be interesting to see if you get an answer and how BMW NA manages this process.

Best of luck.

I had my dealer call me the minute the car hit the dealership. Now, it might have happened at the west coast port of entry.

That's a possibility.

Stav · 12-09-2018, 03:17 PM

Quote:

Originally Posted by Greer

Hi Guys,

I did European delivery this fall and on October 5th I dropped my 2019 M5 Competiton at the station in Vienna, Austria for delivery back to the USA. When I picked up my car today I noticed that they put 12 extra miles on the car. My dealer said they were for testing, I don't buy it. For people who know about Euro delivery, how many extra miles should have been put on my car? Thanks

Have done several but have always dropped off in Munich. I bet the extra miles were done in Europe - have you checked to see if cars have to be driven to another location if dropped off in Vienna? Definitely what dealer says about test drive is silly.

rsalt333 · 12-09-2018, 10:27 PM

Probably better driver and roads than the 12 mile joyride by my golf club valet guy!

BwoodBMW · 12-09-2018, 10:43 PM

Lots of ED cars come back 10-20 miles up. I remember at some point somebody described the port loading process and depending on the ship you are on, ports you leave from and arrive at, etc it didn't seem that unreasonable. I think I had 4 or 5 miles on mine. I wouldn't stress it.

tcw495 · 12-09-2018, 11:02 PM

Quote:

Originally Posted by Ryno 27

Relax, it’s 12 miles. Not the end of the world. Willing to bet, this won’t be your last car, so why stress??

Spoken like someone who hasn't been able to pull the trigger on a $100k+ vehicle...

I'd be fuming if I were you OP, and I'd be expecting a reasonable answer from BMW.

tcw495 · 12-09-2018, 11:07 PM

Shouldn't the car basically go into transportation mode immediately after you dropped it off? I wonder if there is a way to track whether those miles were done in transport mode vs. full power.

If transport mode, I wouldn't worry, as I drove mine for about 30 miles in transport mode and there was no enjoyment to the ride for me (and it was my first time in the vehicle, so I was hoping to fully experience it). No power was available whatsoever, so I doubt any damage could've been done. But, if those 12 miles were done with full power, I'd probably be wanting a really good explanation, or a new car if BMW didn't offer a bulletproof explanation.

Pimpsy · 12-10-2018, 12:46 AM

I would raise the issue directly with BMW USA and expect them to provide a definitive answer.

Greer · 12-10-2018, 01:54 AM

Quote:

Originally Posted by tcw495

I'd probably be wanting a really good explanation, or a new car if BMW didn't offer a bulletproof explanation.

I am not stressing over this but 12 miles is not nothing. I just want to know that I do not get penalized if someone took the car out for a hard ride and did not follow the break-in procedure.

12-07-2018, 03:52 PM	#1
Greer Colonel 1893 Rep 2,511 Posts Drives: 2022 M5 Competition Join Date: Dec 2007 Location: Los Angeles iTrader: (0)	Who Has Done European Delivery? Advice Needed Hi Guys, I did European delivery this fall and on October 5th I dropped my 2019 M5 Competiton at the station in Vienna, Austria for delivery back to the USA. When I picked up my car today I noticed that they put 12 extra miles on the car. My dealer said they were for testing, I don't buy it. For people who know about Euro delivery, how many extra miles should have been put on my car? Thanks __________________ 2022 F90 M5 Competition & 2019 M2 Competition 2019 F90 M5 Competition 2017 F80 M3 Competition 2014 F10 M5 Competition 2003 E39 M5 Last edited by Greer; 12-07-2018 at 11:23 PM..
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12-07-2018, 05:05 PM	#4
marcvtec Banned 407 Rep 2,704 Posts Drives: M5 Join Date: Oct 2006 Location: toronto iTrader: (0)	I guess, everyone took a turn on your car like a door knob. It happens !
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12-07-2018, 05:06 PM	#5
Ever34 Lieutenant 325 Rep 519 Posts Drives: F90 M5 Join Date: Jun 2018 Location: Ottawa, Canada iTrader: (0)	12 miles ...really?
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12-07-2018, 05:41 PM	#6
ST3 Lieutenant 340 Rep 537 Posts Drives: F90 M5 Join Date: Sep 2018 Location: Connecticut iTrader: (0)	You definitely need answers
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12-08-2018, 12:38 PM	#9
fun2drv Lieutenant 262 Rep 561 Posts Drives: '23 M5 Comp Join Date: Mar 2008 Location: Columbia, TN iTrader: (0) Garage List 2023 BMW M5 [10.00] 2023 BMW M5 [0.00]	It shouldn't have more than a couple of miles from when you dropped it off. Someone went for a joy ride or the dealer let someone test drive your car...
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12-08-2018, 01:58 PM	#10
Greer Colonel 1893 Rep 2,511 Posts Drives: 2022 M5 Competition Join Date: Dec 2007 Location: Los Angeles iTrader: (0)	Thanks for the response. It was not my local dealer because I asked him to call me the minute my car hit the showroom. __________________ 2022 F90 M5 Competition & 2019 M2 Competition 2019 F90 M5 Competition 2017 F80 M3 Competition 2014 F10 M5 Competition 2003 E39 M5
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12-08-2018, 07:52 PM	#11
Ryno 27 Captain 252 Rep 660 Posts Drives: M5 Competition, X5 M50i Join Date: Aug 2013 Location: Chicago, IL iTrader: (0)	Relax, it’s 12 miles. Not the end of the world. Willing to bet, this won’t be your last car, so why stress??
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12-09-2018, 01:07 PM	#13
josec70 Major General 4074 Rep 5,233 Posts Drives: 22' Individual Chalk M5C Join Date: Dec 2015 Location: Miami iTrader: (2)	Hey brother, Certainly sucks and hopefully you'll get some answers. Are you assuming it happened in Europe? Is it possible the US Dealer where it was delivered is responsible? It will be interesting to see if you get an answer and how BMW NA manages this process. Best of luck. __________________ CURRENT: 22' INDIVIDUAL M5\| CHALK \| TARTUFO \| CCB \| MPE \| H&R \| IND GONE: 19' M5C\| SINGAPORE GREY\| ARAGON\|VELOS VLS-06\|H&R\|iPE\|IND\|XPEL\|CF\|RADENSO GONE: 15' F10 M5\|BSM\|BLACK\|VELOS VSS-S2\|KW\|AKRA\|IND\|CF \|ESCORT 360\|VELOS PIGGY GONE: 13' F10 M5\|SG\|BLACK\|AKRA\|KW\|IND LONG GONE: 09' E60 M5\|02' E39 M5
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12-09-2018, 10:27 PM	#17
rsalt333 Private First Class 50 Rep 128 Posts Drives: 2018 F90, 2024 X5 xDrive50e Join Date: Dec 2013 Location: Chicago iTrader: (0)	Probably better driver and roads than the 12 mile joyride by my golf club valet guy!
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12-09-2018, 10:43 PM	#18
BwoodBMW Colonel 1861 Rep 2,536 Posts Drives: EFFEIGHTY Join Date: Apr 2010 Location: LA LA land iTrader: (0)	Lots of ED cars come back 10-20 miles up. I remember at some point somebody described the port loading process and depending on the ship you are on, ports you leave from and arrive at, etc it didn't seem that unreasonable. I think I had 4 or 5 miles on mine. I wouldn't stress it.
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12-09-2018, 11:07 PM	#20
tcw495 Captain 272 Rep 668 Posts Drives: F90 M5 Join Date: Apr 2018 Location: Potomac, MD iTrader: (0)	Shouldn't the car basically go into transportation mode immediately after you dropped it off? I wonder if there is a way to track whether those miles were done in transport mode vs. full power. If transport mode, I wouldn't worry, as I drove mine for about 30 miles in transport mode and there was no enjoyment to the ride for me (and it was my first time in the vehicle, so I was hoping to fully experience it). No power was available whatsoever, so I doubt any damage could've been done. But, if those 12 miles were done with full power, I'd probably be wanting a really good explanation, or a new car if BMW didn't offer a bulletproof explanation. __________________ 2021 X7 2018 F90 M5 2013 F12 M6 2005 645ci 2005 325ci
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12-10-2018, 12:46 AM	#21
Pimpsy Captain 420 Rep 862 Posts Drives: 2019 M5C Join Date: Jan 2012 Location: NJ iTrader: (0)	I would raise the issue directly with BMW USA and expect them to provide a definitive answer. __________________ Retired 2016 BMW 550i xDrive MSport \| 2013 BMW 550i xDrive MSport \| 2012 BMW 535i xDrive \| 1988 BMW 325ic \| 1984 BMW 318i
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