[KDDeutschland]

So my buddy at work has an 2018 DG non-competition that he just had upgraded with a full Manhart MH5 700 kit. Car looks great and car is non putting out 700bhp.... BUT he told me after he had the entire upgrade installed they informed him at the dealership that his warranty was now voided (we live in Germany by the way). I think this is absolutely BS as they should have informed him of this fact before they began the work. I told him he should trade the car in for a new M5 CP but he's already put a lot of cash into this car in upgrades. So either way he's screwed, but just wanted to see if any of you heard of a messed up situation like this and if any of you can come up with any better solutions. Dude is seriously dejected right now

[Vic55]

So he had the same dealer that voided it do the install? I can totally see it getting voided if he had a private install and then made a claim at the dealer regarding a part that failed caused by the mod.

Or did the dealer install it and tell him it would be ok, then scanned his car after it had been driven and voided it?

Need more info if you can give.

[KDDeutschland]

Originally Posted by Vic55

So he had the same dealer that voided it do the install? I can totally see it getting voided if he had a private install and then made a claim at the dealer regarding a part that failed caused by the mod.

Or did the dealer install it and tell him it would be ok, then scanned his car after it had been driven and voided it?

Need more info if you can give.

He had Manhart kit installed outside dealership and I guess when he took it into the dealership for a service they informed him that the work he had done had voided his warranty. Not sure if he went to a Manhart dealership or what for the work but he said the language barrier prevented him from understanding about the warranty issue. I basically told him he was unwise for not verifying that ahead of time but it is what it is now. Just trying to help him work through this...

[Vic55]

Originally Posted by KDDeutschland

He had Manhart kit installed outside dealership and I guess when he took it into the dealership for a service they informed him that the work he had done had voided his warranty. Not sure if he went to a Manhart dealership or what for the work but he said the language barrier prevented him from understanding about the warranty issue. I basically told him he was unwise for not verifying that ahead of time but it is what it is now. Just trying to help him work through this...

Sadly I think he has no recourse. This is why we need always be up front with our SA's and know if the dealer and the SA is mod friendly. If they are not mod friendly, do NOT take it there.

At the end of day its always a "pay to play" mentality.

[Hashtag_M_Rated]

He should have done his research and asked the right questions before doing such an upgrade! Messing with internals, turbos, etc. will always void a factory warranty.

[paliknight]

Originally Posted by Hashtag_M_Rated

He should have done his research and asked the right questions before doing such an upgrade! Messing with internals, turbos, etc. will always void a factory warranty.

only if the potential damage can be tied to the mods. for example, if there is an electrical issue, it would be difficult for them to blame a mechanical upgrade.

[KDDeutschland]

Yeah he may be pretty much screwed. I have no idea why he did this without checking with the dealer first. Does anyone think he will get fair value for a trade or should he try to buy an extended warranty after market.

[Ever34]

Maybe Manhart has their own warranty like Dinan?

[BwoodBMW]

And BTW its not BS... completely the risk you take by modding the car. You can't expect a company to stand behind a product this complex once you hack it to operate outside of the parameters its been tested in. Look at the recent thread on the cost to replace the motor in an M5... precisely why I don't mod cars at this price point but love watching and hearing about people that do

[KDDeutschland]

Originally Posted by BwoodBMW

And BTW its not BS... completely the risk you take by modding the car. You can't expect a company to stand behind a product this complex once you hack it to operate outside of the parameters its been tested in. Look at the recent thread on the cost to replace the motor in an M5... precisely why I don't mod cars at this price point but love watching and hearing about people that do

Yeah I agree. I would never MOD a car this expensive unless it was guaranteed in writing that warranty was not voided and I would still double check with 3-4 dealers to verify. But what I thought was BS that the installers didn't discuss this with him and also believe my buddy was immature for not verifying this before hand

[fstezaws]

Originally Posted by paliknight

only if the potential damage can be tied to the mods. for example, if there is an electrical issue, it would be difficult for them to blame a mechanical upgrade.

This may not be the same in Germany, whereas your statement would be true according to the Magnuson-Moss Warranty act here in the USA

[paliknight]

Originally Posted by pet3r

This may not be the same in Germany, whereas your statement would be true according to the Magnuson-Moss Warranty act here in the USA

Oooooo I didn't know we had specific laws protecting consumer rights that covered this!

Damn I'm not surprised then The EU fucks it's customers again.

[r33_RGSport]

In Germany, only known aftermarket products can still be covered under manufacturer warranty.
Some even have their own warranty, such as; AC Schnitzer, Brabus, TechArt, etc.

[BG23]

As others have suggested it shouldn't void everything just the components he's modified and of course the affects this modification may have on other components - such as the gearbox etc.

I do think it is reasonable that this is the case when you modify your car - especially with an extra 100hp.

[KDDeutschland]

Thanks for the insight. I'll let my buddy know he has some options if he looks into it. Got to admit his car is a beast now though😱

[Phatcat]

Originally Posted by KDDeutschland

Yeah I agree. I would never MOD a car this expensive unless it was guaranteed in writing that warranty was not voided and I would still double check with 3-4 dealers to verify. But what I thought was BS that the installers didn't discuss this with him and also believe my buddy was immature for not verifying this before hand

I think it's a common knowledge that any MOD to the engine will void the warranty, I think it's the case where the installer assumed this is something your friend would know.

[windtendo]

Saying ______ voids the warranty is too vague of a statement for any case. The modification has to be somehow related to the affected item under warranty for said item to be voided. For example, you can't say an A/C repair is no longer warrantied now with a modified exhaust. If he modified something that directly or indirectly affected the performance of the A/C, then they'd have a case for that item having a voided warranty.

A blanket statement that the warranty is voided should be avoided IMO.

[KDDeutschland]

Originally Posted by windtendo

Saying ______ voids the warranty is too vague of a statement for any case. The modification has to be somehow related to the affected item under warranty for said item to be voided. For example, you can't say an A/C repair is no longer warrantied now with a modified exhaust. If he modified something that directly or indirectly affected the performance of the A/C, then they'd have a case for that item having a voided warranty.

A blanket statement that the warranty is voided should be avoided IMO.

Hmm you make a good point here. Thanks bro

[josec70]

Originally Posted by KDDeutschland

Hmm you make a good point here. Thanks bro

The tune voids the warranty on engine and drivetrain, essentially some of the most expensive components to replace of out of pocket. As Vic said, this is the price to play the game and common knowledge around here. No doubt the installer figured your friend was aware of this.

[mirob]

Are we still discussing this in 2018/19? This policy is about as old as the car itself. Does your buddy live under a rock?

[windtendo]

Originally Posted by josec70

The tune voids the warranty on engine and drivetrain, essentially some of the most expensive components to replace of out of pocket. As Vic said, this is the price to play the game and common knowledge around here. No doubt the installer figured your friend was aware of this.

Completely agree with you on that point. The tune undoubtedly voids the warranty on any engine/drivetrain issues down the road if the dealer chooses to claim so.

[KDDeutschland]

Originally Posted by mirob

Are we still discussing this in 2018/19? This policy is about as old as the car itself. Does your buddy live under a rock?

Dude I have no freaking idea. He had a tuned M6 before this that he traded for the M5 so I assumed he new the ropes. But man I just feel bad for him.