05-02-2018, 11:08 PM | #1 |
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No diff oil on first Service
Booked my car in for its initial service a bit over a week ago and drove around (mostly aimlessly) to ensure I got to the 2,000km in time. When I booked it in I asked them if they could ensure all the relevant oils/parts required for this initial service would be there in time. They assured me they would be - it's standard practice to always order these in before time. This made sense - how else could a dealer operate?
But I went further just to make sure - I told them I didn't want to make a big deal about this, but I have heard of a few cases on forums where they didn't have the oil in stock and had to order it in - considerably delaying the service. I was met with an almost condescending response - I am paraphrasing but "what sort of business would we be if you booked a particular service in and we didn't have the parts when you arrived." I agreed but re-iterated that I just wanted to ensure everything went smoothly and I apologised for labouring the point. So as we approach the long weekend here, I was excited to see what it could do. Dropped it off this morning, got a call an hour later. Guess what - they don't have the oil. What a joke |
05-03-2018, 12:26 AM | #2 |
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I had pretty much same experience. I emailed my service advisor and asked him to make sure ahead of the service. He knows me and knows I wouldn't haven mentioned it without good cause -he tells me he went to shop foreman and asked, guy was a prick about it and said they had it. This was a week before my appointment... morning of appointment I get a call, no diff oil, lol. Took 5 days to get it. You'd think it was same oil as m550 and that's what they assumed but obviously it isn't.
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05-03-2018, 01:11 AM | #3 | |
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05-04-2018, 07:29 PM | #4 |
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I had a 2013 A8L which was the first year of the 4.0 Turbo, and when I arranged for my first oil change I specifically called and spoke to the service manager and said, this is a new V8, uses different filter than the old V8, do you have what you need in stock to do my service. "Of Course." They did not. Drove an hour and 20 minutes there, sat in waiting room, service guy came out an fell on his sword, offered a loaner and to the mechanic "Drive it back to me." Sure....no thanks.
So you specifically asked this? When my M2 was ready for the 1200 service I called and said the same thing, told them the story, and they had what then needed LOL. The local BMW dealer here has several of the prior Audi service guys working there since closing the Audi store. So they know me well and took care of me. I now will do the same with the M5. LOL. Mike
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05-05-2018, 07:22 AM | #5 | |
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'21 /// M5 Comp - Frozen Brilliant White/Black
'18 Porsche GT3 Carrara White/Black/Red - Sold '18 /// M3 - Individual Imola/Black - Sold '15 /// M4 - YMB/SO - Sold '12 E92 ///M3 ZCP - AW/FR - Sold |
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05-05-2018, 10:00 AM | #6 | ||
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CURRENT: 22' INDIVIDUAL M5| CHALK | TARTUFO | CCB | MPE | H&R | IND
GONE: 19' M5C| SINGAPORE GREY| ARAGON|VELOS VLS-06|H&R|iPE|IND|XPEL|CF|RADENSO GONE: 15' F10 M5|BSM|BLACK|VELOS VSS-S2|KW|AKRA|IND|CF |ESCORT 360|VELOS PIGGY GONE: 13' F10 M5|SG|BLACK|AKRA|KW|IND LONG GONE: 09' E60 M5|02' E39 M5 |
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05-05-2018, 10:02 AM | #7 | |||
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'21 /// M5 Comp - Frozen Brilliant White/Black
'18 Porsche GT3 Carrara White/Black/Red - Sold '18 /// M3 - Individual Imola/Black - Sold '15 /// M4 - YMB/SO - Sold '12 E92 ///M3 ZCP - AW/FR - Sold |
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05-05-2018, 08:45 PM | #8 |
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There's two separate diff oils that are used ... or at least as it is itemized on my invoice.
83-22-2-447-362 HYPOID AXLE OIL G4 83-22-2-413-511 HYPOID AXLE OIL G2 As others have stated, call ahead and check for stock in the parts department |
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05-07-2018, 12:45 PM | #9 | ||||
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05-07-2018, 04:38 PM | #10 | |
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05-07-2018, 06:57 PM | #11 | |||||
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'21 /// M5 Comp - Frozen Brilliant White/Black
'18 Porsche GT3 Carrara White/Black/Red - Sold '18 /// M3 - Individual Imola/Black - Sold '15 /// M4 - YMB/SO - Sold '12 E92 ///M3 ZCP - AW/FR - Sold |
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