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      10-26-2015, 03:28 PM   #89
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Originally Posted by ny325 View Post
Service advisors try to upsell unnecessary repairs. I recently was told I needed a new set of tires. Cost was $1,300. I laughed, and the SA asked " what's so funny? " I told him I just bought a new set less than a year ago, and they only had around 5,000 on them. He turned red and then said what is the tech talking about? I no longer go to stealerships. I found a great independent shop, with former dealer BMW technicians that use to work at my dealership. Makes owning my BMW more enjoyable.
i cant believe they try to BS stuff about tires. "your tires are worn out"...really? because im measuring it now and it seems to have plenty of life!

my wives VW was recently in for service, and they told me the tires were wearing out....they sent me a video of them walking to each tire and measuring it, and then showing me the measurement, all on video! no bsing going on there
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      10-28-2015, 12:31 PM   #90
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I hate when the salesman has to go for the test drive with you...

A buddy of mine was shopping around for a toy and we decided to go try an FRS...the salesman had to come with us, because of "what it is"...huh...you mean an ultra cheap 2 door car...we still couldn't believe it since our local BMW dealership would let me drive off with a 60-80k car no issues and toyota wouldn't let us take a 25k car for a spin...
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      10-28-2015, 01:09 PM   #91
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Quote:
Originally Posted by canukgtp View Post
I hate when the salesman has to go for the test drive with you...

A buddy of mine was shopping around for a toy and we decided to go try an FRS...the salesman had to come with us, because of "what it is"...huh...you mean an ultra cheap 2 door car...we still couldn't believe it since our local BMW dealership would let me drive off with a 60-80k car no issues and toyota wouldn't let us take a 25k car for a spin...
I had both, test drives alone and with salesperson.

Dealerships that just handed me the keys after taking a photo of my license are in minority (I believe this is slightly different in US where you're more likely to get the car for yourself).

To be honest I'm surprised they'd ever let you drive the car on your own. Yes, I know they are insured, and say 90% of the drivers are responsible adults who won't abuse the demo car, but those few that might, might just ruin the demo car, and eventually cause trouble to the business.

I'm fine with them not wanting to take this chance, in my view, nothing wrong with having a salesperson in a car with you? Most of them are fine with spirited driving and testing the car whichever way suits your own needs. And some of them are actually good at their job and might show you features/things about the car you didn't know about.
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      11-01-2015, 05:42 PM   #92
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I test drove a svt cobra back in the day with sales guy in back seat, pitched it good and sideways on freeway entrance and he was laughing like high school girl.
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      11-01-2015, 07:25 PM   #93
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Originally Posted by buddalun
I just had my M3 in for service. The dealer curbed my mint condition ZCP wheels, front and rear on the passenger side. Horrible.

The SA got a firm call from me promptly. They are going to fix the wheels. Ideally, they would have been replaced. I wonder if my alignment is out of whack now too...?
Wait..... you mean curb rash?

I would demand new wheels. "Reconditioned" wheels are not worth the same on the market.
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      11-01-2015, 07:27 PM   #94
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I had x5 20's curbed at dealer also. Fixed by them.
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      11-02-2015, 08:53 PM   #95
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Originally Posted by Killramos View Post
Placing dealer advertisement stickers on the hindquarters.

I told them the price for me allowing their advertising on the back of my car was a further $10,000 off the negotiated priced.
When I got my car back after getting it serviced, I found the dealer had put a license plate holder with the dealer's name on it.
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      11-02-2015, 09:14 PM   #96
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Originally Posted by kirkbar View Post
Where to start?

Drove 3 hours to test drive a car advertised with 35K miles. Get there, test drive the car, want to buy it and then notice the car has 45K miles on it. CarFax says 35K miles dated two months back. So someone put 10K on the car in two months! Excuse? So-in-so who works here took it on vacation! To where? Alsaka!

Negotiation time - dealership doesn't budge on price! I walked out.

Then, they have a audacity the next 5 days to call me every day about that car, then about other cars they have. I then buy a car and let them know I'm no longer in the market. So for the next month I get an email every day about new pre-owned inventory!
You should have reported them to your state Attorney General as that is false advertising and is likely a violation of state consumer protection laws.
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      11-02-2015, 09:29 PM   #97
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Quote:
Originally Posted by atomic View Post
What annoys me at the dealer is I negotiate the price before I get to the dealer have financing line up and then I still have to listen to the spiel by the guy trying to sell me rip off things. Like GAP insurance, paint guard, wheel protection, LoJack. Even when I say I will not bey any of this under any circumstance they still make me say no to each one multiple times. And I tend to schedule my appt. an hour before closing so they will want to get out of there quickly. Still end up spending 2 hours at the dealer.
I always have financing lined up but the finance person has managed to get me a better deal and so I ended up taking it. Each time I went in, I had such a good rate that I thought that there was no way the dealer could do better but they did. So I don't mind talking to the finance guy because I usually end up with a better deal.

But it is annoying to have to go through the whole sales process, get the price of the vehicle settled and then deal with the F+I folks.
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      11-02-2015, 09:38 PM   #98
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Quote:
Originally Posted by heavychevy69 View Post
I never get any attention at dealers because I'm 21 and usually in gym clothes when I stop by. I always park somewhere they can't see what I pull up in and its amazing how many people just ignore me or tell me they're busy when I'm looking at higher end cars(nothing crazy, used s4 and m3). Then they try to flag me down when they see me unlock my 335 to leave.
I was talking to a lady in the lounge at the dealership who was waiting for her car to be serviced and she mentioned how she preferred the BMW dealership to Mercedes. She was probably mid-40s, a little overweight, and had sweats on. She mentioned that the sales people at Mercedes ignored her and her husband when they went to the dealership whereas their BMW salesperson paid attention to them. "And we pay cash for our vehicles" she concluded.

There is a story that Jay Leno doesn't own a Ferrari because he went into a dealership dressed, as he normally dresses, in jeans, and the salespeople ignored him. Salespeople should be courteous no matter what your appearance.
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      11-03-2015, 12:46 AM   #99
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Quote:
Originally Posted by MDIVISION View Post
Sales people are not making more than $2-$3K per month, they simply don't care to be right or spend time for a $200 commission after 8 test drives.
But don't worry, it's gonna get worse.
That depends on the dealer and sales person. I know sales people at different dealers making $200-400K a year. The GM at one dealership made $1MM the past few years.

I also know sales people that barley make $50K a year.
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      11-03-2015, 05:48 AM   #100
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Originally Posted by MMG640 View Post
That depends on the dealer and sales person. I know sales people at different dealers making $200-400K a year. The GM at one dealership made $1MM the past few years.

I also know sales people that barley make $50K a year.
Some even less then that!
Depends on the brand, I guess.
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      11-03-2015, 05:50 AM   #101
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Quote:
Originally Posted by 1MOREMOD View Post
I test drove a svt cobra back in the day with sales guy in back seat, pitched it good and sideways on freeway entrance and he was laughing like high school girl.
Because you weren't the the only one who did that .

SVT cobra? Come on, it's a must that you drive it, like you stole it
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      11-03-2015, 09:08 AM   #102
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We bought it. That was a fun car for me.
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      11-04-2015, 12:38 PM   #103
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Never have any loaners
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      11-04-2015, 01:15 PM   #104
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SES triggered last Sat. at 5:30 PM in Dallas. No service depts. open in the metroplex. Last day of warranty coverage. 300 miles from home. Roadside has the gall to tell me it'll be, basically, tough shit if it dies on me on the way home. Drive home Sunday morning and immediately schedule appt. Monday morning for the following Tues. (soonest they can get me in with a loaner car, 'cause, you know, I have to be able to get back and forth to work if they keep a few days...which they will have to). Go to dealer after work that same day to explain what happened, told by the Service Manager "I'll see what I can do...". I was told the same exact thing when they broke my drivers side headlight bracket while failing, yet again, to fix my hood cable while it was under warranty. Yeah, bet this is going to make my next purchase decision really easy.
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      11-04-2015, 07:06 PM   #105
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Went in for regular maintenance. Gave my check out ticket to one of the service guys to bring my car around after the complementary car wash. 45 mins later another guy brings the car around and was apologetic saying the car wash was busy. As he gives me the keys, I see the car is just as dirty as when I left it. The car was never washed! Wasn't having it anymore, complained to the service manager and he then gave me a free wash/wax and detail voucher ($180 value). Damage control successful but I have a feeling they were joy riding around town.
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      11-04-2015, 08:37 PM   #106
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Quote:
Originally Posted by canukgtp View Post
I hate when the salesman has to go for the test drive with you...

A buddy of mine was shopping around for a toy and we decided to go try an FRS...the salesman had to come with us, because of "what it is"...huh...you mean an ultra cheap 2 door car...we still couldn't believe it since our local BMW dealership would let me drive off with a 60-80k car no issues and toyota wouldn't let us take a 25k car for a spin...
Actually a representative from the dealership must accompany the prospective customer on the test drive. It is due to insurance reasons in the event of an accident or collision.

Salespeople tend to be lazy and not care about these issues. But it is a must and can lead to legal problems in the event of an accident.
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      11-04-2015, 08:43 PM   #107
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Quote:
Originally Posted by MMG640 View Post
That depends on the dealer and sales person. I know sales people at different dealers making $200-400K a year. The GM at one dealership made $1MM the past few years.

I also know sales people that barley make $50K a year.

Salespeople's incomes are based on commission. That is also dependant on the dealerships "pay plan".

I will assure all of you just because they sell a high end vehicle their payplan doesn't always reflect what they sell. Just because you work at a BMW dealership doesn't mean you will get paid any more than the salesperson that works at a Hyundai dealership.

the prices of these cars are not directly related to the sales peoples actual income potential.
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      11-08-2015, 01:46 PM   #108
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Originally Posted by EALm4 View Post
Never have any loaners
Yep, especially on a Monday.
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      11-08-2015, 02:17 PM   #109
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I sell cars and make excellent money. My main goal is to provide excellent customer service. The numbers are secondary. Once you blow someone out of the water by listening to their needs and building value in the car they want most, the rest is easy.

People who come in with a friendly demeanor and a good attitude usually end up getting a great deal and enjoying their experience.

I understand customer frustration with dealerships since I'm there for about 55 hours a week. We cannot please everyone who walks through the door, but we do business for the 90%.
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      11-09-2015, 09:11 AM   #110
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Originally Posted by MightyMouseTech View Post
I have been a licensed tech for 15 years. I love calling them on their bullshit.

Although, every time I am picking up a new car, it is just "oh yah, you are a tech, here are the keys, have fun."
I love it!

Whenever there is a new salesperson or SA the older ones point at me and say, that's Mr. K...he knows more about the cars than just about everyone that works here. It keeps them honest. Barely.
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