07-23-2020, 02:06 PM | #89 | |
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The other timing stuff is more debatable, but not a great fact pattern for BMW. |
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07-23-2020, 02:15 PM | #90 | |
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Consumer is the Plaintiff, who has the BOP. You don’t get to say “my engine crapped out so give me a new one”. You have to prove how and why. I’ve tried several products liability cases. They ain’t easy or cheap. |
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07-23-2020, 03:16 PM | #91 | |
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07-23-2020, 03:42 PM | #92 |
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I have a new '20 M5. My father passed and I needed to drive 480 miles one direction before returning. At 800 miles, I called the dealership to tell / ask them that I need to make this trip and should I do it before or after the trip. They stated that it really didn't matter and it was up to me. I then asked if it would hurt anything, including warranty, if I waited until I was back (logic being that I would have a new oil change / diff change after a longer drive). They told me it would not.
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07-23-2020, 04:38 PM | #93 |
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In the old days, M5 engine blocks were used blocks with some miles on them, and BMW then built the M5 engines. Thus 'Broken In.'
If the M5 needs this service at a specific mileage, then the car should SHUT DOWN at that mileage, thus forcing the service. Or maybe BMW can drive the car for 1200 miles before they sell it to someone. This is BS. I agree if missing by 1000 miles caused this failure without a "low oil" warning, or similar, then I also doubt the long term reliability of this engine. I can understand requiring a specific oil and perhaps a specific interval for oil changes, but being so dead on with dates is crazy. Mike. For those of you who fall on the side of "missed the service, too bad" I can't wait until medical insurances catches on with this, "You smoked? Too bad, not covering your angioplasty. You're 50 pounds overweight, sorry not covering your hip replacement....." etc.
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07-24-2020, 03:35 AM | #94 | |
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07-24-2020, 08:01 AM | #95 | ||
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07-24-2020, 10:15 AM | #97 |
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07-24-2020, 12:22 PM | #99 | ||
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Also, BMW will only have to prove one thing... negligence. And unfortunately for the OP he obviously was in the eyes of BMW. BMW has a mound of things to stand on. It's in the manual, the car tells you every time you turn it on, it's on your dash, it's in the app (if you use it), etc. I truly hope BMW does something out of goodwill but that's what it would be is goodwill. I don't see any other obligation unfortunately.
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07-24-2020, 12:37 PM | #100 | |
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Completely agree. The OP’s situation is at the discretion of BMW. As stated above, this is made clear to the owner numerous ways. It’s not a recommended or suggested service, it’s required. End of story. Wish only the best for the OP, but I think he has to only look in the mirror for who’s at fault here. Good luck! |
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07-25-2020, 05:11 PM | #101 |
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honestly, it's 2020. if you build an engine and put it in a 130K dollar car and it "needs" a break in service so it doesn't blow up, you really don't deserve to be in business. most engines in this category are "hand built" and broken in at the factory.
for the benefit of the doubt to BMW, the engine didn't fail due to a skipped break in service. but, if BMW are blaming an engine failure on a skipped break in service then that looks even worse. the whole situation is shameful and honestly not on the part of the customer. I have been in this business for 28 years and for a span of years did my own share of denying warranty claims when needed....but this is a bad move on OP's dealer and on their district rep from BMW to make this decision. with that said, 95% of the time there is more to the story and I have to leave some room for untold facts....engines today don't just fail due to a few extra miles on the oil change, even the first one. |
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07-25-2020, 05:21 PM | #102 | |
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I'd be curious to know how it was driven. If driven normally then they should replace it. That being said, if OP skipped oil change and was launch controlling it, then that's on him.
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07-25-2020, 06:15 PM | #103 | ||
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Ppl get your 1200 mile check within a few hundred miles of 1200, that's the bottom line
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07-26-2020, 12:18 AM | #104 | |
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Still....I think it's a bit shady on the dealer's part. If they are going to void a warranty....I feel they should do it in writing immediately when it comes to light (not after he has brought the car in 2 more times without any word about the warranty getting voided). They should have told him at 2200 miles his warranty is gone.
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07-26-2020, 07:54 AM | #105 | ||
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then something else happened. bmwna got involved, saw the info/numbers, and shut it down. for all we know that dealer was sanctioned by bmwna for not voiding things at the break in service. |
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07-26-2020, 10:57 AM | #106 |
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Why do you need to own a M5 to have an opinion?
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07-26-2020, 11:48 AM | #107 |
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Boy you guys are heading into the weeds.
Did OP ever mention at what Florida dealership did this occurred? Would like to steer clear of them. Seems like a low ball tactic to play.
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08-01-2020, 10:13 PM | #108 | |
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08-02-2020, 01:46 AM | #109 | |
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They would be happy to do the work, they get paid for warranty work...its a large part of their income. If there is a quiet time in the workshop, users of the dealerships demo cars may be asked if there is warranty work that needs doing on their cars. If the warranty work is being refused then its down to BMW USA. |
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08-02-2020, 09:47 AM | #110 | |
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