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      03-17-2020, 03:28 PM   #1
mm5300
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Starting to regret my purchase

This isn't a knock on the F90 per se, but I'm pretty frustrated at BMW right now. I was wondering if anyone has had a similar problem with the oil cooler. I searched this forum, but didn't come across anything. I did see some mentions with an internet search of this issue with this motor and the preceding version.

I was driving down the highway last week and a normal size piece of truck retread tire ended up going under my car. Shortly after that, I got a engine oil pressure light and pulled over to the shoulder. Apparently, that piece of debris jumped up and knocked the oil cooler up and caused a large leak. Nothing else under the car (or bumper) was damaged. How can a car that costs over $110K have such a vulnerable spot that could cause major damage. I found Turner Motorsports sells a shield specifically to "Protect your vulnerable oil cooler from catastrophic engine failure!". How can BMW ignore this and not add a shield that would probably cost $100 or less to make?

Now they want me pay $3200 to replace the oil cooler and we'll have to wait and see if there's any engine damage (see 5 & 6 below). On top of that, BMW Roadside Assistance was a complete catastrophe. Here's some of the highlights:

1. Took almost 4 hours for someone to arrive.
2. The provider company changed 4 times.
3. The first text message said "approx 60 mins" and one later said approx 2 hrs, but we are still looking for a provider.
4. The guy who showed up was driving a 2000 Ram truck with no bumper and a pull trailer. His whole setup probably cost what BMW would charge for a replacement set of tires.
5. Guy didn't know how to manually put the car in neutral because we couldn't start it (I've only had the car 4 weeks, so I didn't know and ti wasn't in the owner's manual).
6. Eventually had to start the car, quickly put it in neutral, and turn it off (had to do loading and unloading).
7. Told BMW Roadside that it was me and a passenger. The guy said BMW told him it was just me and he only had a single cab truck. My buddy sat on my lap on the ride to the dealership.
7. Guy scraped underneath the bumper both loading and unloading. I have included a photo of how the guy was trying to angle the trailer to not have it scrape.

I can't believe this is what I'm getting from a high performance luxury brand. I've had other people have nothing but rave reviews about owner's about roadside from other manufacturers like Porsche. Not real happy about how this is going to this point. Very frustrated overall.
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      03-17-2020, 04:55 PM   #2
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damn
roadside assistance really screwed that up.
Cant believe thats what you got in a big city such as Atlanta
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      03-17-2020, 04:57 PM   #3
Quickburn7
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Quote:
Originally Posted by mm5300 View Post
This isn't a knock on the F90 per se, but I'm pretty frustrated at BMW right now. I was wondering if anyone has had a similar problem with the oil cooler. I searched this forum, but didn't come across anything. I did see some mentions with an internet search of this issue with this motor and the preceding version.

I was driving down the highway last week and a normal size piece of truck retread tire ended up going under my car. Shortly after that, I got a engine oil pressure light and pulled over to the shoulder. Apparently, that piece of debris jumped up and knocked the oil cooler up and caused a large leak. Nothing else under the car (or bumper) was damaged. How can a car that costs over $110K have such a vulnerable spot that could cause major damage. I found Turner Motorsports sells a shield specifically to "Protect your vulnerable oil cooler from catastrophic engine failure!". How can BMW ignore this and not add a shield that would probably cost $100 or less to make?

Now they want me pay $3200 to replace the oil cooler and we'll have to wait and see if there's any engine damage (see 5 & 6 below). On top of that, BMW Roadside Assistance was a complete catastrophe. Here's some of the highlights:

1. Took almost 4 hours for someone to arrive.
2. The provider company changed 4 times.
3. The first text message said "approx 60 mins" and one later said approx 2 hrs, but we are still looking for a provider.
4. The guy who showed up was driving a 2000 Ram truck with no bumper and a pull trailer. His whole setup probably cost what BMW would charge for a replacement set of tires.
5. Guy didn't know how to manually put the car in neutral because we couldn't start it (I've only had the car 4 weeks, so I didn't know and ti wasn't in the owner's manual).
6. Eventually had to start the car, quickly put it in neutral, and turn it off (had to do loading and unloading).
7. Told BMW Roadside that it was me and a passenger. The guy said BMW told him it was just me and he only had a single cab truck. My buddy sat on my lap on the ride to the dealership.
7. Guy scraped underneath the bumper both loading and unloading. I have included a photo of how the guy was trying to angle the trailer to not have it scrape.

I can't believe this is what I'm getting from a high performance luxury brand. I've had other people have nothing but rave reviews about owner's about roadside from other manufacturers like Porsche. Not real happy about how this is going to this point. Very frustrated overall.
Very similar thing happened to me. How long were you driving from moment of impact to moment you turned off the engine?

Oil cooler and labor should not be more than $1600. Find the oil cooler online and then negotiate with your bmw dealer to match the price of cooler and be reasonable with labor

You cannot put the car in neutral with the car off. There is no over ride

IND sells an oil cooler guard for this reason which I highly recommend to everyone to never have to deal with this.

Engine costs about 55k installed but your auto insurance should cover it.
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      03-17-2020, 04:58 PM   #4
Quickburn7
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Quote:
Originally Posted by mm5300 View Post
This isn't a knock on the F90 per se, but I'm pretty frustrated at BMW right now. I was wondering if anyone has had a similar problem with the oil cooler. I searched this forum, but didn't come across anything. I did see some mentions with an internet search of this issue with this motor and the preceding version.

I was driving down the highway last week and a normal size piece of truck retread tire ended up going under my car. Shortly after that, I got a engine oil pressure light and pulled over to the shoulder. Apparently, that piece of debris jumped up and knocked the oil cooler up and caused a large leak. Nothing else under the car (or bumper) was damaged. How can a car that costs over $110K have such a vulnerable spot that could cause major damage. I found Turner Motorsports sells a shield specifically to "Protect your vulnerable oil cooler from catastrophic engine failure!". How can BMW ignore this and not add a shield that would probably cost $100 or less to make?

Now they want me pay $3200 to replace the oil cooler and we'll have to wait and see if there's any engine damage (see 5 & 6 below). On top of that, BMW Roadside Assistance was a complete catastrophe. Here's some of the highlights:

1. Took almost 4 hours for someone to arrive.
2. The provider company changed 4 times.
3. The first text message said "approx 60 mins" and one later said approx 2 hrs, but we are still looking for a provider.
4. The guy who showed up was driving a 2000 Ram truck with no bumper and a pull trailer. His whole setup probably cost what BMW would charge for a replacement set of tires.
5. Guy didn't know how to manually put the car in neutral because we couldn't start it (I've only had the car 4 weeks, so I didn't know and ti wasn't in the owner's manual).
6. Eventually had to start the car, quickly put it in neutral, and turn it off (had to do loading and unloading).
7. Told BMW Roadside that it was me and a passenger. The guy said BMW told him it was just me and he only had a single cab truck. My buddy sat on my lap on the ride to the dealership.
7. Guy scraped underneath the bumper both loading and unloading. I have included a photo of how the guy was trying to angle the trailer to not have it scrape.

I can't believe this is what I'm getting from a high performance luxury brand. I've had other people have nothing but rave reviews about owner's about roadside from other manufacturers like Porsche. Not real happy about how this is going to this point. Very frustrated overall.
Had to purchase a new engine oil cooler https://f90.bimmerpost.com/forums/sh....php?t=1548650
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      03-17-2020, 05:11 PM   #5
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Found this, but seems pretty pricey....Maybe cheaper than a new oil cooler, though?

https://www.turnermotorsport.com/p-5...-guard-f90-m5/
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      03-17-2020, 06:20 PM   #6
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Wow, so sorry OP. I have my ride lowered on KW coilovers and had the Turner Oil Guard installed at same time for fear of something like this.
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      03-17-2020, 06:40 PM   #7
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Quote:
Originally Posted by ZZZZMD1991 View Post
Found this, but seems pretty pricey....Maybe cheaper than a new oil cooler, though?

https://www.turnermotorsport.com/p-5...-guard-f90-m5/
That's a crazy amount of money for a piece of metal and some screws.
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      03-17-2020, 07:10 PM   #8
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Quote:
Originally Posted by Archimedes65 View Post
That's a crazy amount of money for a piece of metal and some screws.
I know, but I did find Turner Motorsports had their own shield that I picked up from ECS for about $580. I guess it will save it from happening again.
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      03-17-2020, 07:18 PM   #9
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Quote:
Originally Posted by Quickburn7 View Post
Very similar thing happened to me. How long were you driving from moment of impact to moment you turned off the engine?

Oil cooler and labor should not be more than $1600. Find the oil cooler online and then negotiate with your bmw dealer to match the price of cooler and be reasonable with labor

You cannot put the car in neutral with the car off. There is no over ride

IND sells an oil cooler guard for this reason which I highly recommend to everyone to never have to deal with this.

Engine costs about 55k installed but your auto insurance should cover it.
I don't remember how long it was from impact, but it was probably less than a 1/4 mile, but the engine pressure indicator hadn't come on yet. As soon as that came on, I pulled over right away and my buddy looked under the car and said to turn it off.

Unfortunately, I wasn't familiar with this issue at the time, and the BMW dealership ordered the part the next day. So maybe I can negotiate a little off the labor rate. Plus I figure if the engine doesn't show an issue right now, then if something comes later, I can say they gave it a clean bill of health, so the warranty should cover it then.

After I pulled over:
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      03-17-2020, 08:09 PM   #10
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Wow that's unacceptable from roadside assistance. I hope they replace the scraped parts and do something about that. I've used roadside several times with BMW and while the wait times were horrible like most roadside assistance programs or even direct, they still came prepared with a proper flat bed and knew how to load the car. On my F10 I was lowered and the guy had low profile ramps to get my car loaded.

I'd fight that.
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      03-17-2020, 08:34 PM   #11
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on another note I do believe BMW should step up here and make/install a protective cover for owners.
I am rarely one to look at a manufacturer for a fix but this is just stupid.
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      03-17-2020, 08:42 PM   #12
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Wow... thats shocking to see bmw pick up your car like that. My father had a flat, called bmwrs, and they sent a flatbed (which should be the stanard) but according to your pic, it isn't) and organizedd the Uber ride as well. it was honestly an excellent experience. I can't believe thats how your car was loaded.
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      03-18-2020, 04:42 AM   #13
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A few years ago I met with a company that is the provider to which the OEMs outsource their roadside assistance services (at least for the northeast US, can't recall if they managed it nationwide). They dropped BMW as a client because BMW refused to pay reasonable prices for the service. They said BMW basically has a network of "sole proprietors" that they can get to do the work cheaply which is why you hear these horror stories about people waiting hours for roadside assistance to show up and inconsistent quality of service.
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      03-18-2020, 10:34 AM   #14
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mm5300,
I had a 2016 M3 and this is one of the reasons I got out of that and jumped into an 2016 X5M. Reading numerous stories on oil coolers being damaged and having to turn the car off immediately scared the shit out of me. A brand new engine is needed WTF? At least the X5M rides higher so it is more protected from underneath. It is so easy for a rock or other debris to go right through the kidney grille and damage the oil cooler. No good BMW.
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      03-18-2020, 11:04 AM   #15
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This is a cautionary tale for all F90 M5 owners, if you do not have the aftermarket oil cooler guard you should get one ASAP. It was the first thing I purchased for my M5.
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      03-18-2020, 11:26 AM   #16
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despite all my cars that I own are covered by road side assistance , I keep AAA .. In the old days when I used them , never had a problem
peace of mind is worth 50 dollars/year
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      03-18-2020, 11:30 AM   #17
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Has anyone installed the air cooler guard themselves? Difficulty? Is there a installation video anywhere? The video on IND doesn't really explain the installation.
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      03-18-2020, 11:57 AM   #18
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despite all my cars that I own are covered by road side assistance , I keep AAA .. In the old days when I used them , never had a problem
peace of mind is worth 50 dollars/year
I have AAA as well, but I mistakenly thought BMW Roadside would be the better choice. Boy was I wrong. Never make that mistake again!
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      03-18-2020, 12:59 PM   #19
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Originally Posted by MXNSITH View Post
Has anyone installed the air cooler guard themselves? Difficulty? Is there a installation video anywhere? The video on IND doesn't really explain the installation.
I haven’t installed, yet... but here’s a vid fromIND and product info

https://ind-distribution.com/product...l-cooler-guard
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      03-18-2020, 01:05 PM   #20
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despite all my cars that I own are covered by road side assistance , I keep AAA .. In the old days when I used them , never had a problem
peace of mind is worth 50 dollars/year
+1000. AAA is the best money any motorist could ever spend.
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      03-18-2020, 01:47 PM   #21
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Originally Posted by bradleyjs View Post
I haven’t installed, yet... but here’s a vid fromIND and product info

https://ind-distribution.com/product...l-cooler-guard
Thanks but like I said in my post, IND's video doesn't really explain the installation. It's an overview.
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      03-18-2020, 02:12 PM   #22
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Unfortunately, this is not a great time to rely on services of any kind.
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