03-17-2020, 03:28 PM | #1 |
Private
26
Rep 73
Posts |
Starting to regret my purchase
This isn't a knock on the F90 per se, but I'm pretty frustrated at BMW right now. I was wondering if anyone has had a similar problem with the oil cooler. I searched this forum, but didn't come across anything. I did see some mentions with an internet search of this issue with this motor and the preceding version.
I was driving down the highway last week and a normal size piece of truck retread tire ended up going under my car. Shortly after that, I got a engine oil pressure light and pulled over to the shoulder. Apparently, that piece of debris jumped up and knocked the oil cooler up and caused a large leak. Nothing else under the car (or bumper) was damaged. How can a car that costs over $110K have such a vulnerable spot that could cause major damage. I found Turner Motorsports sells a shield specifically to "Protect your vulnerable oil cooler from catastrophic engine failure!". How can BMW ignore this and not add a shield that would probably cost $100 or less to make? Now they want me pay $3200 to replace the oil cooler and we'll have to wait and see if there's any engine damage (see 5 & 6 below). On top of that, BMW Roadside Assistance was a complete catastrophe. Here's some of the highlights: 1. Took almost 4 hours for someone to arrive. 2. The provider company changed 4 times. 3. The first text message said "approx 60 mins" and one later said approx 2 hrs, but we are still looking for a provider. 4. The guy who showed up was driving a 2000 Ram truck with no bumper and a pull trailer. His whole setup probably cost what BMW would charge for a replacement set of tires. 5. Guy didn't know how to manually put the car in neutral because we couldn't start it (I've only had the car 4 weeks, so I didn't know and ti wasn't in the owner's manual). 6. Eventually had to start the car, quickly put it in neutral, and turn it off (had to do loading and unloading). 7. Told BMW Roadside that it was me and a passenger. The guy said BMW told him it was just me and he only had a single cab truck. My buddy sat on my lap on the ride to the dealership. 7. Guy scraped underneath the bumper both loading and unloading. I have included a photo of how the guy was trying to angle the trailer to not have it scrape. I can't believe this is what I'm getting from a high performance luxury brand. I've had other people have nothing but rave reviews about owner's about roadside from other manufacturers like Porsche. Not real happy about how this is going to this point. Very frustrated overall. |
03-17-2020, 04:57 PM | #3 | |
Captain
951
Rep 765
Posts |
Quote:
Oil cooler and labor should not be more than $1600. Find the oil cooler online and then negotiate with your bmw dealer to match the price of cooler and be reasonable with labor You cannot put the car in neutral with the car off. There is no over ride IND sells an oil cooler guard for this reason which I highly recommend to everyone to never have to deal with this. Engine costs about 55k installed but your auto insurance should cover it. |
|
Appreciate
0
|
03-17-2020, 04:58 PM | #4 | |
Captain
951
Rep 765
Posts |
Quote:
|
|
Appreciate
0
|
03-17-2020, 05:11 PM | #5 |
Private First Class
66
Rep 137
Posts |
Found this, but seems pretty pricey....Maybe cheaper than a new oil cooler, though?
https://www.turnermotorsport.com/p-5...-guard-f90-m5/ |
Appreciate
0
|
03-17-2020, 06:40 PM | #7 | |
Second Lieutenant
123
Rep 211
Posts |
Quote:
|
|
Appreciate
0
|
03-17-2020, 07:10 PM | #8 |
Private
26
Rep 73
Posts |
|
Appreciate
0
|
03-17-2020, 07:18 PM | #9 | |
Private
26
Rep 73
Posts |
Quote:
Unfortunately, I wasn't familiar with this issue at the time, and the BMW dealership ordered the part the next day. So maybe I can negotiate a little off the labor rate. Plus I figure if the engine doesn't show an issue right now, then if something comes later, I can say they gave it a clean bill of health, so the warranty should cover it then. After I pulled over: |
|
Appreciate
0
|
03-17-2020, 08:09 PM | #10 |
Hide! My wife's coming!
808
Rep 2,816
Posts |
Wow that's unacceptable from roadside assistance. I hope they replace the scraped parts and do something about that. I've used roadside several times with BMW and while the wait times were horrible like most roadside assistance programs or even direct, they still came prepared with a proper flat bed and knew how to load the car. On my F10 I was lowered and the guy had low profile ramps to get my car loaded.
I'd fight that.
__________________
*** SOLD *** 2013 BMW M5 | Space Grey | MSR Stage 3 Tune | Catless Downpipes | MSR Intake and Charge Pipes | MSR Exhaust (Prototype) | Vorsteiner Rear Diffuser | RW Carbon Front Lip | RW Carbon Trunk Spoiler| Vorsteiner VS-310 Forged Wheels | Escort 9500CI w/Laser Jammers
|
Appreciate
0
|
03-17-2020, 08:34 PM | #11 |
Second Lieutenant
124
Rep 256
Posts |
on another note I do believe BMW should step up here and make/install a protective cover for owners.
I am rarely one to look at a manufacturer for a fix but this is just stupid. |
Appreciate
0
|
03-17-2020, 08:42 PM | #12 |
Banned
3318
Rep 8,083
Posts |
Wow... thats shocking to see bmw pick up your car like that. My father had a flat, called bmwrs, and they sent a flatbed (which should be the stanard) but according to your pic, it isn't) and organizedd the Uber ride as well. it was honestly an excellent experience. I can't believe thats how your car was loaded.
|
Appreciate
0
|
03-18-2020, 04:42 AM | #13 |
Major
496
Rep 1,397
Posts |
A few years ago I met with a company that is the provider to which the OEMs outsource their roadside assistance services (at least for the northeast US, can't recall if they managed it nationwide). They dropped BMW as a client because BMW refused to pay reasonable prices for the service. They said BMW basically has a network of "sole proprietors" that they can get to do the work cheaply which is why you hear these horror stories about people waiting hours for roadside assistance to show up and inconsistent quality of service.
__________________
Current: 2022 Donnington Grey M5 Competition, 2014 Anvil WW Jeep Wrangler
Previous: 2019 Donnington Grey M5 Competition, 2016 Silverstone M5 CP, 2013 Monte Carlo Blue M5 CP (ED on 9/1/12), 2009 Carbon Black M5, 2006 Silverstone M5, 2003 Sterling Grey M5, 2000 Anthracite 540i6, 1998 Jeep Grand Cherokee 5.9Ltd, 1990 Eagle Talon TSi AWD, 1978 Mazda RX-7 |
Appreciate
0
|
03-18-2020, 10:34 AM | #14 |
Major
944
Rep 1,452
Posts |
mm5300,
I had a 2016 M3 and this is one of the reasons I got out of that and jumped into an 2016 X5M. Reading numerous stories on oil coolers being damaged and having to turn the car off immediately scared the shit out of me. A brand new engine is needed WTF? At least the X5M rides higher so it is more protected from underneath. It is so easy for a rock or other debris to go right through the kidney grille and damage the oil cooler. No good BMW. |
Appreciate
0
|
03-18-2020, 11:04 AM | #15 |
Colonel
1883
Rep 2,498
Posts |
This is a cautionary tale for all F90 M5 owners, if you do not have the aftermarket oil cooler guard you should get one ASAP. It was the first thing I purchased for my M5.
__________________
2022 F90 M5 Competition & 2019 M2 Competition
2019 F90 M5 Competition 2017 F80 M3 Competition 2014 F10 M5 Competition 2003 E39 M5 |
Appreciate
0
|
03-18-2020, 11:30 AM | #17 |
Second Lieutenant
199
Rep 235
Posts |
Has anyone installed the air cooler guard themselves? Difficulty? Is there a installation video anywhere? The video on IND doesn't really explain the installation.
__________________
2020 M5 Comp
2019 i3 Rex 2010 Z4 35i |
Appreciate
0
|
03-18-2020, 11:57 AM | #18 |
Private
26
Rep 73
Posts |
I have AAA as well, but I mistakenly thought BMW Roadside would be the better choice. Boy was I wrong. Never make that mistake again!
|
Appreciate
0
|
03-18-2020, 12:59 PM | #19 | |
Lieutenant
94
Rep 419
Posts
Drives: 2019 F90 M5B, 2006 E60 550i
Join Date: May 2019
Location: Orlando
|
Quote:
https://ind-distribution.com/product...l-cooler-guard |
|
Appreciate
0
|
03-18-2020, 01:05 PM | #20 |
Second Lieutenant
123
Rep 211
Posts |
|
Appreciate
0
|
03-18-2020, 01:47 PM | #21 | |
Second Lieutenant
199
Rep 235
Posts |
Quote:
__________________
2020 M5 Comp
2019 i3 Rex 2010 Z4 35i |
|
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|