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      01-18-2022, 01:10 PM   #23
Hoonigan
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I hope yours comes soon. I'm 3 weeks stuck at the port of exit in Germany.

So far 3 ships have left with an itinerary that include NJ/ NY, but I doesn't seem like I'm in any of them. Genius and the dealer have no insight and I don't see anything listed in the recall link (yet).
I'm now at 4 weeks at the port of exit in Germany. It looks like the next W&W ship bound for NY leaves on Jan. 25…fingers crossed I'll be on that
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      01-18-2022, 03:50 PM   #24
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Originally Posted by Hoonigan View Post
I'm now at 4 weeks at the port of exit in Germany. It looks like the next W&W ship bound for NY leaves on Jan. 25…fingers crossed I'll be on that
I'm about 7 weeks sitting at Port Hueneme in California. Really really frustrating. Your SA or Genius should be able to tell you if that's the vessel your car is assigned to.
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      01-18-2022, 06:25 PM   #25
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Quote:
Originally Posted by Hoonigan View Post
Quote:
Originally Posted by Hoonigan View Post
I hope yours comes soon. I'm 3 weeks stuck at the port of exit in Germany.

So far 3 ships have left with an itinerary that include NJ/ NY, but I doesn't seem like I'm in any of them. Genius and the dealer have no insight and I don't see anything listed in the recall link (yet).
I'm now at 4 weeks at the port of exit in Germany. It looks like the next W&W ship bound for NY leaves on Jan. 25…fingers crossed I'll be on that
Quote:
Originally Posted by Hoonigan View Post
Quote:
Originally Posted by Hoonigan View Post
I hope yours comes soon. I'm 3 weeks stuck at the port of exit in Germany.

So far 3 ships have left with an itinerary that include NJ/ NY, but I doesn't seem like I'm in any of them. Genius and the dealer have no insight and I don't see anything listed in the recall link (yet).
I'm now at 4 weeks at the port of exit in Germany. It looks like the next W&W ship bound for NY leaves on Jan. 25…fingers crossed I'll be on that
Im on the same wait timeline also. Hoping my car gets on this next ship. How did you find out info when the next ship leaves??
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      01-18-2022, 08:37 PM   #26
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Quote:
Originally Posted by NJ_F80ZCP View Post
Quote:
Originally Posted by Hoonigan View Post
Quote:
Originally Posted by Hoonigan View Post
I hope yours comes soon. I'm 3 weeks stuck at the port of exit in Germany.

So far 3 ships have left with an itinerary that include NJ/ NY, but I doesn't seem like I'm in any of them. Genius and the dealer have no insight and I don't see anything listed in the recall link (yet).
I'm now at 4 weeks at the port of exit in Germany. It looks like the next W&W ship bound for NY leaves on Jan. 25…fingers crossed I'll be on that
Quote:
Originally Posted by Hoonigan View Post
Quote:
Originally Posted by Hoonigan View Post
I hope yours comes soon. I'm 3 weeks stuck at the port of exit in Germany.

So far 3 ships have left with an itinerary that include NJ/ NY, but I doesn't seem like I'm in any of them. Genius and the dealer have no insight and I don't see anything listed in the recall link (yet).
I'm now at 4 weeks at the port of exit in Germany. It looks like the next W&W ship bound for NY leaves on Jan. 25…fingers crossed I'll be on that
Im on the same wait timeline also. Hoping my car gets on this next ship. How did you find out info when the next ship leaves??
W&W post the months schedules on their website (look under EU to NA routes). From there I looked at which itinerary included a stop in NY.

Unfortunately until it is on the ship, it's just a guessing game. Genius and the SA both say they have no insight until it is actually on the ship.

I'm sure the info is available, but Genius and my SA either don't want to do the legwork or truly don't have access
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      01-18-2022, 10:36 PM   #27
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Quote:
Originally Posted by Hoonigan View Post
W&W post the months schedules on their website (look under EU to NA routes). From there I looked at which itinerary included a stop in NY.

Unfortunately until it is on the ship, it's just a guessing game. Genius and the SA both say they have no insight until it is actually on the ship.

I'm sure the info is available, but Genius and my SA either don't want to do the legwork or truly don't have access
Wow that’s crazy. It looks like customer service thru Genius is steadily declining. I was able to know what vessel I was on before I got on, and that was in November.
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      01-19-2022, 06:34 AM   #28
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Quote:
Originally Posted by scottie46 View Post
Quote:
Originally Posted by Hoonigan View Post
W&W post the months schedules on their website (look under EU to NA routes). From there I looked at which itinerary included a stop in NY.

Unfortunately until it is on the ship, it's just a guessing game. Genius and the SA both say they have no insight until it is actually on the ship.

I'm sure the info is available, but Genius and my SA either don't want to do the legwork or truly don't have access
Wow that’s crazy. It looks like customer service thru Genius is steadily declining. I was able to know what vessel I was on before I got on, and that was in November.
I did notice a chance in the phone menu and the overall experience in December. Perhaps a new company is managing the call center or they restrict how much info they share because any thing can change/shift with the supply chain situations
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      01-19-2022, 11:20 AM   #29
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Just got to the office and refreshed the BMW recall tool and I'm showing RAM stop sale closed!! Going to call genius and see whats going on. For reference this took 6 weeks and 5 days.
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      01-19-2022, 11:25 AM   #30
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Just got to the office and refreshed the BMW recall tool and I'm showing RAM stop sale closed!! Going to call genius and see whats going on. For reference this took 6 weeks and 5 days.
Congrats! Mine is still open, 6 weeks this Friday. Maybe we're getting closer. At least they're getting closed.
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      01-19-2022, 11:25 AM   #31
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still have this software update open tho. does anyone know anything about this one?
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      01-19-2022, 12:30 PM   #32
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well that was quick for the second one....
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      01-19-2022, 12:52 PM   #33
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Received message earlier today my car's RAM issue would be resolved today or tomorrow as the Port has received parts.

Port is Baltimore and my car has been there almost 6 weeks.

22' M5C w/ B&W.
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      01-19-2022, 01:22 PM   #34
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just spoke with BMW NA and they told me the car is being released to the carrier today and scheduled to be at the dealership this Saturday 01/22.
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      01-20-2022, 01:15 PM   #35
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just got an update: it's being loaded on to the truck tonight and will be at my dealership in the morning. Straight from the transport companies mouth, as i called them directly lol.
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      01-21-2022, 09:44 PM   #36
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and so the wait has ended. it was all worth it. for anyone else out there loosing hope, don't give up! It's worth the wait. Here she is:

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      01-21-2022, 10:15 PM   #37
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and so the wait has ended. it was all worth it. for anyone else out there loosing hope, don't give up! It's worth the wait. Here she is:

Attachment 2794076

Attachment 2794077

Attachment 2794078
Beautiful brother!! Enjoy!!
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GONE: 15' F10 M5|BSM|BLACK|VELOS VSS-S2|KW|AKRA|IND|CF |ESCORT 360|VELOS PIGGY
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      01-21-2022, 10:23 PM   #38
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Beautiful brother!! Enjoy!!
Thank you !!
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      01-21-2022, 10:46 PM   #39
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Thank you !!
GRATS! Mine is finally going to port in germany lol round 2 better be worth it
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      01-22-2022, 08:05 PM   #40
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Thank you !!
GRATS! Mine is finally going to port in germany lol round 2 better be worth it
Hopefully your car's not going to Baltimore! Hands down worst VPC in the country.
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GONE: 15' F10 M5|BSM|BLACK|VELOS VSS-S2|KW|AKRA|IND|CF |ESCORT 360|VELOS PIGGY
GONE: 13' F10 M5|SG|BLACK|AKRA|KW|IND
LONG GONE: 09' E60 M5|02' E39 M5
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      01-23-2022, 07:21 AM   #41
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GRATS! Mine is finally going to port in germany lol round 2 better be worth it
My car just arrived at the port as well. Where is your car headed? Mine will be going through the NJ VPC. I'm not sure how quickly they can get loaded, but there's a boat leaving tomorrow. Otherwise both our cars should be on one of the boats leaving on January 30th.
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      01-23-2022, 10:56 AM   #42
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Sup!

I'm going on 6 weeks of my car sitting at Port Hueneme in Oxnard, CA with a RAM stop sale - got there on 12/04. I've been told that because my car is equipped with Bowers & Wilkins sounds system, the chip / part needed is harder to come by so the wait is longer. On a few different threads I've seen maybe 2 other members wait as long as I have. Just wanted to see if there's anyone else out there in the same situation.
Mine has been 8 weeks...

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      01-24-2022, 11:16 AM   #43
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My car just arrived at the port as well. Where is your car headed? Mine will be going through the NJ VPC. I'm not sure how quickly they can get loaded, but there's a boat leaving tomorrow. Otherwise both our cars should be on one of the boats leaving on January 30th.
I'm going to Charleston
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      01-24-2022, 09:32 PM   #44
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Yeah don't think we're gonna be on the same boat, my car got lost on the way to port apparently... it's been dispatched from factory for like 5 days now����. Last one only took a day to change from awaiting carrier assignment to at port
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