11-14-2023, 03:31 PM | #1 | |
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Beware of Eurocharged ATX and Owner John Ford's Practices
Hey all, I recently went through a very unsettling experience with Eurocharged Austin that I feel compelled to share with you all, especially those in the market for a new shop. The ordeal was marked by significant unprofessionalism and deceit, particularly from the owner, John Ford.
Initial Communication Breakdown My BMW had a vibration issue which was consistently overlooked despite my explicit requests for service and diagnosis. The team’s communication was practically nonexistent, and in the end, they returned my car without resolving the initial problem, potentially compromising its safety. The owner now clings to the fact that they did a "free" wheel balancing (which was ineffective and actually done at Discount Tire). Owner's Response John Ford's response to my concerns was both aggressive and embarrassingly immature. In a public Facebook group, he resorted to belittling and demeaning me in comments to a review I posted in a local BMW enthusiast group. Here’s his exact response: Quote:
Deceptive and Threatening Tactics In an alarming turn of events, I discovered that John Ford created a fake Facebook account "Eric Scott" to harass me, threaten legal action, and shamelessly promote Eurocharged while bashing local competitors for months. His unethical online behavior is clear from his posts under this fake account. In all, my experience with Eurocharged ATX, particularly with John Ford, was appalling. His approach to business, lack of professionalism, and unethical practices have left me advising anyone in Austin seeking car service to look elsewhere. This shop, under his management, seems more focused on unethical practices than genuine service. Link to my Google Review for more details: Google Review Stay cautious and make informed choices for your car service needs in Austin. |
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