Quote:
Originally Posted by Blackers
My app hadn't changed it's readings for my 330e since 20/10/19 so emailed BMW Connected Drive.
Their response is below, followed the steps and it has worked.
'Good Morning James
Thank you for your email.
The issue you're experiencing is a known problem affecting some of our customers. I would recommend to perform our temporary workaround which is to perform a Communication Unit Reset. You would need to:
- Ensure the vehicle's engine is running
- Press and hold the volume button for 30 seconds until the display blackens.
This will then trigger a reset of the head unit, there are no side effects other than the cancellation of active navigation routing and the interruption of ongoing phone calls.
Once this is done I would recommend deleting and reinstalling the app, and then to perform a service update within your vehicle – this is to synchronise your BMW Connected app/ConnectedDrive account. Steps are below:
· Press 'Menu' button
· Click on 'Apps' or 'ConnectedDrive'
· Click 'Options' button (next to your iDrive controller) Scroll & select 'Update apps and services' or 'Update BMW Services' click to update.
Please allow up to 24 hours for these changes to take effect. I hope this helps to rectify the issue, please inform me of the outcome so I can look at escalating this further. In the meantime if there's anything else I can help with please get back in touch.
Kind Regards
BMW ConnectedDrive'
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Mine hadn't updated since the start of September. Many calls to Connected Drive and emails too, to no avail.
Tried this this morning when I read the post. All sprang to life and updated. I did not reinstall app or re add the car it worked straight after reset and performing service update
