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Don't bomb them on the survey, they're expected to keep extremely high scores getting a 5 out of 10 on the survey is a diaster for them, guarantees pretty much that they won't make the grade for the fiscal quarter, unless the dealer already gets bad surveys and they don't care, I'm sure if you speak to the manager he will get it fixed. It also affects what they pay for car if they keep a very high score they get an additional discount on every single car they get for the following qtr.
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