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I don't think you should ding him on his survey. Its a MSRP car why are you expecting help with a a rear spoiler? You will severely affect the guys bonuses if you rate him poorly because of that. As far as the getting back to you with the purchase order, if they have people in the finance office those people are the most important people to the dealership at that moment in time. As a client how would you feel if you were in the middle of signing your documents and a unrelated person barged into the room asking for something not relating to your deal? The only negative I see is not sending a uber to pick you up from the airport, I would have done that for you for sure. Just some food for thought.
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