As most of you know we were having some problems with our internal communication. This lead to horrible lead times and order delays. Even though it caused some turmoil, our focus was always to get back on track. To grow the company to a place where we could deliver the service our customers are looking for. A service on par with our pieces.
We make no excuses for the issues that happened. Demand grew exponentially and we were forced to step up to the plate. With great patience from most of our customers, we've been able to reach the next level.
We have finally gotten 99% of things in order. We are happy to announce that we are having a new production run to celebrate this accomplishment due in October. It was a lot of work with a lot of new team members. (there will be no group buy for this)
To celebrate this change, we have also changed our website. It's simple and meant for you to enjoy easily.
Thank you to all those who had the tremendous patience to see us through. To those who didn't, we hope we get a second chance so you can enjoy the quality of our pieces.
Now, with the best ahead of us, we are excited for all the changes. Here's what's new:
- Higher grade of quality assurance on pieces
- New website with easy navigation and sleek design.
- Full distribution network with some of the most reputable aftermarket distributors, to ensure the best service.
- Full team of customer service specialist for email and phone assistance.
- CSL style trunk lip spoiler on its way
Additionally, our distribution network has grown. Starting September you will never have to face with having iCarbon pieces out of stock again. And you may purchase them from any of our excellent distributors:
dtmrack.com
**********s.com
hpautowerks.com
hpfreaks.com
unitedbmwonline.com
vividracing.com
As far as right now is concerned. We are running at full steam in production. We won't be selling any pieces until the production is done.
What we do have is a new 'production availability notification system' which is just a fancy way of saying that if you're interested in a piece, all you have to do is:
[*]Send an email to
sales@icarbondesign.com with the word 'NOTIFICATION' in the subject line.
[*]Inform us in the email the piece or pieces that you're waiting for.
[*]As soon as the pieces become available, you will be notified by email and contacted by one of our distributors.
If any of you has any questions, you are free and welcome to contact us by phone or writing us an email. Using the PM system to contact us is discouraged if you're looking for a quick response.
We look forward to a great future providing the best designs, with the best quality for your oners in carbon fiber.
Best Regards,
iCarbon
www.icarbondesign.com