I want to be selfish and keep her to myself but Katherine Dooling at BMW of The Woodlands was amazing today.
It was a last minute appointment so I couldn't get a loaner but she offered to give me a ride to the mall if I didn't want to wait at the dealership. She kept in constant communication of how far along the car was while it was in service, checked in to make sure I was doing ok or if I needed anything, and made every effort to get me in and out as soon as possible. She's been doing this for a while and after talking to her and listening to her advice, I could definitely tell she's focused on customer service and their ownership experience bc she was brutally honest about where the best value was in long term warranty and maintenance plans.
Sorry for rambling, I was just smitten by her. Did I mention how charmingly gorgeous she was?
