[M40i4me]

I would call BMW connected. When I bought mine my account was cross connected with another unknown person so nothing worked even though it showed everything was good on the web site. Took about 4 try’s, but finally when the fixed my account everything started working. Look at your profile and make sure your name and address are correct. If all good, change your password on the web site which will force you to update your profile in the car. Make sure only one key is in the car. Another thing you can try is to see if the app works on the other (sub) key profile account.