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Originally Posted by ColdList
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Originally Posted by stealth.pilot
I was telling someone this story this weekend. My sense is that this isn't just a matter of discussion with GM. It's not like they had some poor processes needing to be fixed. This was behavioral. It's a culture that doesn't place customers first. And culture is comes from the top.
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Agreed with that 100%. In this case however I know if I refer someone that the GM will handle it directly and with good intention. The UCM has a real chip on his shoulder and thinks a vindictive attitude is ok. |
Interestingly Hennessy is the highest rated Porsche dealer on Dealerrater in the US. They are number 1.