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I would get on their website, look up the service manager and send him an email with the pictures you posted here. I would also cc the general manager of the dealership. It's amazing how responsive people will be when you get their boss involved. This is ridiculous! Make them earn your business back.
I might go as far as saying something along the lines of "I am a prominent member of Bimmerpost and BMW CAA and they are shocked at the way I was treated!"
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